William Tuzik Email & Phone Number

Noblesville, In, Us

Noblesville, In, Us

Santa Clara, Ca, Us

Santa Clara, Ca, Us

Milwaukee, Wisconsin, Us

Milwaukee, Wisconsin, Us

• Led an ITSM transformation project for ServiceNow. ITIL best practices were implemented across the incident, request, and change management modules. Ran user design sessions with relevant stakeholders. Developed multi-year implementation plan to maximize ROI. Analyzed overall workflows in order to provide process enhancements to our Service Desk and Technicians in the field.• Oversaw multiple IT transformation projects for a better business alignment with budgetsover 2 million dollars.•Managed the Service Desk responsible for the entire Advocate Healthcare Organizationwith a call volume exceeding 18,500 calls per month

Downers Grove, Illinois, Us

Responsible for strategic management of desktop support, server deployment, and knowledge management. Serving as a business relationship manager for IT with various teams in the support center.Increased the amount of knowledge within the organization through utilization of new knowledge procedures and tools giving our Help Desk the ability to increase their first call resolution and providing a centralized approach for our tier 2 and tier 3 teams.Also providing management of a white glove service for our executive team at the support centers.

Downers Grove, Illinois, Us

Managed a team of 7 System Administrators, and Sr. System Administrators in charge of maintaining 2,500 devices, and supporting various speciality departments with high technological needs.Redesigned workstation technology for the EICU providing an overall better work environment for them. Also was the IT project lead for the Shared Revenue Cycle initiative in which Advocate consolidated our separate hospital-based business offices into one location. This meant bringing 400 computers on-line for a single go-live date.

Downers Grove, Illinois, Us

Responsible for maintaining the server infrastructure for the support centers field services team. Also served as the point of escalation for technical issues from other System Administrators on the team. Provided actionable reports from standard maintenance activities to the Director. This assisted in a reduction of total servers.

Downers Grove, Illinois, Us

Member of a team responsible for maintaining desktop computing environment, print environment and participating with Senior System Administrators in monthly patching cycle and general server upgrades.Specialized in Legal Software configuration (iManage) and worked was assigned specialty departments (EICU) in order to standardized practices. Was able to help revitalize documentation standards within the team.

Downers Grove, Illinois, Us

General Technology Help Desk member. Additional duties assigned were metrics for the department and running the Quality Audits on tickets for the department leads.

Macomb, Il, Us

Worked as a senior member of the Help Desk Support staff handling escalations and weekend/overnight pages for University Technical Staff. Developed turnover procedures for downtime, also created procedures for the overnight hand-off.

Responsible for server infrastructure and desktop environment. Specifically handled the migration of Windows Server Small Bussiness to a Windows Server 2003 platform. Also handled the migration from Small Business Server to Exchange 2003, and then again to Exchange 2007.

Information Technology

Education record