Will Pickering Email & Phone Number

Chapel Hill, Nc, Us

Chapel Hill, Nc, Us

Scottsdale, Arizona, Us

Ann Arbor, Mi, Us

Transitioned a siloed, globally-distributed design team into a collaborative and inclusive team through culture, mentorship, relationship-building, and knowledge sharingManage design team with 6 direct reports, successfully guiding and mentoring both senior designers as well as entry-levels through appropriate career ladders to help achieve individual goalsImplemented accessibility QA into design review process and introduced cross-functional team to successfully shepherd changes throughChampioned the pitch and successful buy-in of Pendo software to key stakeholders in leadershipCritical member of Pendo implementation team, led the setup and buildout, and managed ongoing maintenance and governance to bring data into the product and design decision-making process; led or assisted this process across 6 different web and mobile applications across business units to unify how user behavior is reported and data is trackedEstablished culture of measuring delivery success, built out a process to measure not just delivery but adoption, retention, and satisfaction through a combination of quantitative and qualitative tools in PendoUnited teams around a strategic vision and direction towards building a shared design system for consistent design, development, and look/feel across suite of applications

Ann Arbor, Mi, Us

Ann Arbor, Mi, Us

Morrisville, Nc, Us

Morrisville, Nc, Us

Lead research, prototyping, and testing for high profile projects including a Personalized Course-Taking Experience, Site Navigation Redesign, Assessment-Taking Experience, and Improved Administrator Experience Overhauled Relias’ platform navigation to accommodate new features and functionality while improving information architecture, user flows, and task times • 98% decrease in pageviews on bottleneck pageRedesigned unresponsive ‘desktop’ UI to be responsive and accessible down to mobile device viewportsIntegrated UX into Scrum framework while collaborating closely and managing UX decisions for up to 6 dev teamsExperienced cross-departmental collaborator in preparation of product launchesExperienced presenter and defender of design decisions in front of product, engineering, and executive leadershipDefined styles and design patterns to improve design consistency and reinforce brand identityApplied WCAG 2.0 guidelines to ensure web-accessible color contrast and font readability

Cary, Nc, Us

Designed structure and published content for a historical Choose-Your-Own-Adventure gameApplied e-learning and learner engagement research to interweave three storylines for a high school audienceAssembled storylines and interactive elements using Twine software, HTML, and CSSScripted and recorded Hollywood-style theatrical trailer using iMovie software

Led recruitment and testing over 2 days of first-time K45 Elite model usersDeveloped experience prototype in less than 1 week for testing and data collectionReduced process completion time by 80% by implementing step indicator and error correction display