Help business owners to be more effective through technology. Work with businesses to help them understand their processes and to see opportunities to use automation. Utilized software to automate repetitive tasks and process data. Created software to help two different systems to communicate or to add additional features to software that the original developers has no interest in doing. Create reports and dashboards to show business owners how their company was doing.

Developed medical reports using SSRS.

Built Crystal Reports using Oracle as the datasource.

Handled technical support calls on a daily basis for the company's flagship software product, ShopVue, as well as other company offerings. Prioritized and if need be escalated incidents to development. Resolved customer usage questions or coded software hot fixes to resolve the problem. Installed and configured ShopVue at the customer site. Worked with customers to test and then upgrade their ShopVue software. Used remote control software to help in troubleshooting incidents. Worked with the development team to design and deliver maintenance fixes for ShopVue. Worked with customers to build custom solutions and then implemented them. Created Crystal Reports for customers.

Provided both internal and external customer technical support for UPS centers located in Southern Maine. Installed shipping software at external customer sites and provided end user training on the software. Setup custom import and export solutions using UPS shipping software. Maintained the company's critical systems using monthly maintenance and backups. Worked with internal customers providing them training pertaining to company software. Created small script programs to automate IT tasks.