Manage USA IT Infrastructure team. Design and implement network systems, provide break/fix services on servers. Provide subject matter expertise in Exchange, Skype for Business, & BYOD with Mobile Device Management. Establish and maintain policies to adhere to ITIL (Information Technology Infrastructure Library) standards and ISO certification regulation.

 Provided technical support for 60+ end users in the Dept. of Social Work. Managed, evaluated and analyzed, and made recommendations on network hardware, media, and software to meet organizational needs. Ensured proper maintenance of server, Ethernet cables, workstations, printers, and peripherals. Responded to user service requests and expediently resolve trouble tickets to maximize system uptime. Deployed and installed new workstations, printers, operating systems, applications, and drivers. Troubleshot and configured LAN network properties and hardware and network security. Performed backups and created Ghost images of workstations and servers prior to upgrades.