William W. Bailey Email & Phone Number

Plainfield, Indiana, US

US

• Develop, implement and monitor strategies to reduce total cost of risk
• Collaborate with multiple stakeholders to provide best in class service and execution
• Oversee multifunctional teams to ensure a smooth and timely client experience
• Provide analysis of program performance to all levels of leadership including Board of Directors and C-Suite

Franklin, TN, US

• Implement companywide Enterprise Risk Management program, including, risk vision, tolerance, mapping, analysis procedures and evaluation process
• Identify new and emerging risks, complete risk analysis and implement applicable strategy and treatment to address risks based on identified tolerance
• Monitor and adjust risk treatments based on new factors or change in risk vision
• Manage and oversee all claims related activities including internal claims team, external legal counsel and third-party administrator
• Lead insurance strategy and procurement including coverages for Property and Casualty(P&C), Executive Risk(D&O), Cyber, Umbrella and Excess
• Report risk management and safety program results to executive team and Board of Directors

US

• Adjust lost time Worker’s Compensation claims in Florida and multiple Southeastern states.
• Management of litigation process, including responding to filed petitions, requests for production, securing settlement authority, attending mediations and settlement negotiations.

Bentonville, Arkansas, US

• Led a multi-state team of eight case managers to achieve all monthly and yearly goals set by Walmart Risk Management for work-related injuries.
• Due to high performance, my team was assigned an additional jurisdiction. Developed, implemented, and executed a plan to transition the new jurisdiction.
• Reduced year over year incurred by 36% and lost time pending by 30% through best practices and proactive claims management strategy.
• Increased quality audit scores from 61% to a 92% average through training and accountability measures.
• Analyzed risk data reports and scorecard of key performance indicators to identify trends, develop plans of action, and implement solutions collaboratively among adjusters, stores, distribution centers and medical.
• Reviewed claims daily to ensure all best practices and quality measures are consistently performed to achieve the highest standards.

Bentonville, Arkansas, US

• Developed and mentored case managers in training, trained adjusters on state reporting processes, benefits determination letters, adequate reserving and wage benefit administration
• Implemented team initiatives, prioritized team goals and direction from team leader
• Interpreted production data to identify opportunities and communicate to claims adjusters

Bentonville, Arkansas, US

• Managed Associate injury/illness claims from assignment to resolution
• Delivered superior customer service to all parties while developing and maintaining professional relationships
• Confirmed claim coverage
• Gathered information and investigates claims to determine compensability
• Managed monetary aspects of assigned claims, including establishing reserves and authorizing payments within reserving authority
• Coordinated early return to work efforts with store and medical provider

Bentonville, Arkansas, US

• Career Overview
• Responsible for hiring, performance evaluations, disciplinary actions and terminations
• Ensuring areas of the store exceed company and store expectation to increase sales
• Building team member morale to boost customer satisfaction and sales
• Pursuing teachable moments to build hourly associates into effective leaders
• Uphold and maintain company policies including the open door policy

Bentonville, Arkansas, US

- Set and obtained goals for cell phone contract sales each month

- Taught three Economics, two U.S. History and one Current Events course- Judged marketing competition and supervised regional DECA- Supervised detention assignments, provided tutoring and social skill training- Managed daily classroom activities and progress of students