• Develop, implement and monitor strategies to reduce total cost of risk• Collaborate with multiple stakeholders to provide best in class service and execution• Oversee multifunctional teams to ensure a smooth and timely client experience• Provide analysis of program performance to all levels of leadership including Board of Directors and C-Suite

• Implement companywide Enterprise Risk Management program, including, risk vision, tolerance, mapping, analysis procedures and evaluation process• Identify new and emerging risks, complete risk analysis and implement applicable strategy and treatment to address risks based on identified tolerance• Monitor and adjust risk treatments based on new factors or change in risk vision• Manage and oversee all claims related activities including internal claims team, external legal counsel and third-party administrator• Lead insurance strategy and procurement including coverages for Property and Casualty(P&C), Executive Risk(D&O), Cyber, Umbrella and Excess• Report risk management and safety program results to executive team and Board of Directors

• Adjust lost time Worker’s Compensation claims in Florida and multiple Southeastern states.• Management of litigation process, including responding to filed petitions, requests for production, securing settlement authority, attending mediations and settlement negotiations.

•Led a multi-state team of eight case managers to achieve all monthly and yearly goals set by Walmart Risk Management for work-related injuries.• Due to high performance, my team was assigned an additional jurisdiction. Developed, implemented, and executed a plan to transition the new jurisdiction. • Reduced year over year incurred by 36% and lost time pending by 30% through best practices and proactive claims management strategy.• Increased quality audit scores from 61% to a 92% average through training and accountability measures.• Analyzed risk data reports and scorecard of key performance indicators to identify trends, develop plans of action, and implement solutions collaboratively among adjusters, stores, distribution centers and medical providers to ensure positive outcomes, superior service, and quality claims management.• Reviewed claims daily to ensure all best practices and quality measures are consistently performed to achieve the highest standards.• Managed compliance of federal laws, state laws and plan guidelines.• Integral member of a project team that revised the recruiting and hiring process, resulting in 80% retention of new hires since June 2015.• In 2016, completed 8 week Tort-Law program taught by Walmart attorneys• Selected to attend week long Walmart Home office leadership training

• Developed and mentored case managers in training, trained adjusters on state reporting processes, benefits determination letters, adequate reserving and wage benefit administration• Implemented team initiatives, prioritized team goals and direction from team leader• Interpreted production data to identify opportunities and communicate to claims adjusters

•Managed Associate injury/illness claims from assignment to resolution• Delivered superior customer service to all parties while developing and maintaining professional relationships• Confirmed claim coverage• Gathered information and investigates claims to determine compensability• Managed monetary aspects of assigned claims, including establishing reserves and authorizing payments within reserving authority• Coordinated early return to work efforts with store and medical provider• Provided and supported the implementation of business solutions

Career Overview• Responsible for hiring, performance evaluations, disciplinary actions and terminations• Ensuring areas of the store exceed company and store expectation to increase sales• Building team member morale to boost customer satisfaction and sales• Pursuing teachable moments to build hourly associates into effective leaders• Uphold and maintain company policies including the open door policy• Encourage and respect diversity of all team membersLeadership Achievements• Successful conversion of seasonal merchandise with an average of 8-10% increase in sales over previous year as general merchandise operations manager• 14% liquor sales increase within two months of becoming food operations manager • 7 mentees successfully trained and promoted to higher positions of leadership

- Set and obtained goals for cell phone contract sales each month

- Taught three Economics, two U.S. History and one Current Events course- Judged marketing competition and supervised regional DECA- Supervised detention assignments, provided tutoring and social skill training- Managed daily classroom activities and progress of students