• Develop and continuously improve on new and existing operational workflows, focusing on effectiveness, traceability, and reducing redundancies. Ensure adherence to existing workflow, maintaining standards of execution.• Lead team to ensure inbound goods are accurately received, sorted, allocated and documented properly into respective racks and warehouse management system. Resolves discrepancies with suppliers, category managers or purchase department promptly.• Extracted and analysed data from backend systems, providing the management team with daily updates on sales revenue performance and weekly, monthly reports on inventory movements, refunds, and damage costs. Used data insights to propose and implement strategies for mitigating losses and process improvements.• Proactively maintained the Warehouse Management System, ensuring daily outbound deductions were up to date.• Oversee inventory control by managing monthly and yearly stock take exercises, ensuring accuracy and compliance with company policies; swiftly resolve any discrepancies in daily and weekly stock counts.• Closely monitored and ensured that all processes were executed in accordance with SOPs, while tracking and monitor team's performance in areas such as inbound logistics and inventory management.

• Manage team of 4 people, liaising closely with suppliers to ensure supply of goods are sufficient to meet daily demands with the aim of reducing out of stock rate.• Extract data from system for daily purchasing forecast, payment, and pricing verification to ensure it conforms to existing policies. Resolves discrepancies with relevant department promptly.• Ensure FDP team, food merchant partners and logistic parties operations flows smoothly, within stated fulfilment duration and timing. Handles and resolves customer’s, merchant and logistics provider disputes, discrepancies, and delays.• Closely monitor work processes to ensure team achieve KPIs.• Implemented and streamline new processes that reduces processing time by 30%.

• Managed inventory control on forecasting, planning, budgeting, and reporting. Performed weekly, monthly, and yearly audit stock taking exercise.• Responsible for managing licenses and certifications from HSA, SFA on import licenses. Maintained product dossiers, Good Distribution Practices policies.• Assisted in conceptualizing and implementing marketing campaigns, activities, and budget.• Extract monthly sales and inventory data for cleaning, analysis and reporting to management. Ensure commissions calculations are accurate.

• Manage inventory control and records accuracy.• Provided customer services and administered counter duties.• Create monthly newsletter, promotional posters, information brochures.• Provided basic software and hardware support for all office IT and AV equipment

• Provided Customer Service to members and walk-in customers.• Administered Counter sales, products orders, and deliveries.• Manage store upkeep and stock replenishments.• Manage inventory movements and records accuracy.

• Assisted to troubleshoot & Calibrate the Laser engraving Machine for Integrated Chips, fabrication board and hearing aid engraving.• Compile new “Training and Operating Manual” for assembly line employees on operating the Laser engraving machine and Tampon printing machine.