Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond.Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partnerperformance.Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.Executes store operations during scheduled shifts.Follows Starbucks operational policies and procedures.Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.Recognizes and reinforces individual and team accomplishments..Utilizes operational tools to achieve operational excellence during the shift.Maintains regular and punctual attendance

Responsible for managing all restaurant operational functions, standards, and compliance with all company policies.Drive the implementation of company programs by motivating and supporting the location team members to meet and exceed operational and organizational objectives.Contribute to restaurant fiscal responsibility by managing all operating costs, labor and food costs, safety, and cash handling processes and procedures.Work with the Area Director to create strategies that support the execution of one location and company initiatives to achieve both operational excellence and business results.

Advisement of Doctoral Learners based on students’ best interests while maintaining compliance set forth by Federal & State regulations and Apollo Code of Ethics and Standards.Maintain appointments for advisement with students through effective communication and organizing skills.Provide excellent customer service, assist students with questions with online-user experience, and appropriately handle escalated student issues. Review transcripts, educational & professional experience to verify eligibility for admissions. Discuss potential barriers and the necessary steps in filling out the University application for admission & financial aid application in a timely manner.Retain students through core competencies & various computer systems related to best practices within the University of Phoenix.Assist other employees or management with job related functions as needed.

Direct sales and profitability of a casual dining concept and generate up to 2.3-2.5 million in annual sales under direct leadership.Interview, hire, and on-board new employees.Coach and develop a staff of 40-60 employees by creating a respectful & fun work environment.Provide daily feedback on performance for Managers,Trainers, and staff based on job standards. Handle and Resolve guest complaints by utilizing Outstanding Guest Relations.Analyze monthly financial statements to optimize profits and minimize losses.

Train and Assist with 3 New, High-Volume Openings by coaching and developing staff according to Islands' Standards.Serve and Bartend in a fast-paced environment while providing outstanding guest service.

Handle emergency situations, effectively implement instructions from the flight deck & follow appropriate emergency procedures established by America West Airlines & FAA. Serve as flight leader when needed. Provide exemplary customer service to exceed customer expectations; work independently & as part of a team. Ensure passenger compliance with in-flight safety measures. Provide special assistance including stowing luggage, emergency medical aid, wheelchair assistance. Prepare/serve meals & beverages.