William Wen Email & Phone Number

Newmarket, Ontario, Canada

• Continuously coordinated and directed processes of recruitment and training creating posts on Indeed, conducting over 5 interviews per month, guiding trainees through job tasks, policies, procedures, and company culture. • Routinely coordinated over 20 workers by evaluating flow of service cycle, delegating tasks to prepare for expected volume of consumers, and keeping up the float between each department as to mitigate confusion, stress, and overworking.• Collaborated with the owners… Show more • Continuously coordinated and directed processes of recruitment and training creating posts on Indeed, conducting over 5 interviews per month, guiding trainees through job tasks, policies, procedures, and company culture. • Routinely coordinated over 20 workers by evaluating flow of service cycle, delegating tasks to prepare for expected volume of consumers, and keeping up the float between each department as to mitigate confusion, stress, and overworking.• Collaborated with the owners regarding updates about products, services, branding, policies, and procedures from head office. Coordinated procedures for PPE, sanitization, and Covid-19 rapid tests routinely for safety of customers and staff. • Meticulously learned all roles from Front of House to Back of House in order to be fully knowledgeable and updated on business processes and procedures, emphasizing on their interdependence and key roles in the business cycle.• Conducted over 50% of reports to insurance associate and police department when presented situations of unlawful activity regarding customers and staff at stake.• Maintained and implemented upgrades to point-of-sales software for new products and compatibility with digital delivery services such as Uber Eats, SkipTheDishes, and DoorDash.• Managed technical support through troubleshooting internet connectivity issues, hardware replacement and installation, and software implementations for efficiency and ease of use for management team (Payroll, Inventory, Database, Excel, etc.)• Assisted with owners and management team regarding the recruitment, onboarding, and termination processes by analyzing and evaluating employee performance. Show less

Vaughan, Ontario, Canada

• Efficaciously monitored and organized daily Temperature Logs from each employee to assist Delivery management team in ensuring safety and quality of products through process of using equipment and recording.• Impeccably reviewed and inspected Circle Check Forms and status of trucks in conjunction with Shunter management team to reinforce safety, proper procedures, and state of PPE and equipment to lower risk of employee safety.• Provided technical support to educate and guide fellow… Show more • Efficaciously monitored and organized daily Temperature Logs from each employee to assist Delivery management team in ensuring safety and quality of products through process of using equipment and recording.• Impeccably reviewed and inspected Circle Check Forms and status of trucks in conjunction with Shunter management team to reinforce safety, proper procedures, and state of PPE and equipment to lower risk of employee safety.• Provided technical support to educate and guide fellow co-workers through mandatory training and use of PeoplePortal website (professional Control Panel for employees). • Increased company reputation through excellent customer service skills and strategies to be applied and shared daily during Team Huddle. Show less

Markham, Ontario, Canada

• Handled an average of 7 incoming calls per hour for room reservations, guest complaints, and provided thorough information regarding hotel services, amenities, and Covid-19 procedures and policies.• Occupied the front desk to respond quickly to guest requests and concerns in a friendly and professional manner at all times to ensure guest satisfaction• Bridged communication between Housekeeping and Front Desk departments to increase efficiency through installation of new equipment and… Show more • Handled an average of 7 incoming calls per hour for room reservations, guest complaints, and provided thorough information regarding hotel services, amenities, and Covid-19 procedures and policies.• Occupied the front desk to respond quickly to guest requests and concerns in a friendly and professional manner at all times to ensure guest satisfaction• Bridged communication between Housekeeping and Front Desk departments to increase efficiency through installation of new equipment and following training processes and procedures through an exchange of ownership Show less

Ontario, Canada

Operated "Behemoth" roller coaster.