William Willis Email and Phone Number
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As a transformational leader, I thrive at the intersection of strategic innovation, operational excellence, and organizational growth. With over 20 years of experience driving enterprise success, I have a proven track record of delivering multi-million-dollar ROI, spearheading AI/ML integrations, and building high-performing teams that consistently exceed expectations.My leadership philosophy centers on creating a culture of innovation, collaboration, and accountability. By leveraging methodologies such as Lean Six Sigma, Agile frameworks, and Value-Based Leadership, I design and execute strategies that empower teams, enhance customer satisfaction, and drive measurable results.Notable achievements include:● Leading the integration of AI/ML solutions, contributing over $200M in annual net income for a Fortune 500 company.● Achieving a 557% increase in Net Promoter Score (NPS), setting new industry benchmarks for customer satisfaction.● Scaling operations from startup phase to 350+ employees while optimizing supply chain and inventory processes.Professional Development:Leadership, Executive, and Management Training – Motorola, CarMax, and Capital One:● Completed rigorous development programs focused on executive leadership, operational excellence, and team-building, equipping me with industry-leading methodologies to drive innovation and organizational growth.I excel in dismantling silos to foster unified success, emphasizing core values of Integrity, Kindness, Ownership, and Fun. Whether managing high-stakes projects, influencing C-suite decisions, or mentoring the next generation of leaders, I am dedicated to cultivating environments where people and organizations can thrive.As a forward-thinking executive, I am passionate about leveraging advanced technologies like AI and machine learning to drive transformative business outcomes. My expertise spans program management, customer success optimization, strategic planning, and building cross-functional alliances that deliver extraordinary value.A mentor, community advocate, and entrepreneur at heart, I am driven to create a lasting impact by empowering teams and uplifting organizations. Let’s connect to explore how visionary leadership and strategic collaboration can pave the way for a brighter, more innovative future.
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Engagement ManagerIppon Technologies UsaRichmond, Va, Us
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Chair Of The Board Of Directors & Founding Board MemberAi Ready Rva Jul 2024 - PresentRichmond , Virginia, UsAs the Chair and Founding Board Member of AI Ready RVA, I have led the establishment of atransformative non-profit focused on advancing workforce development through AI education.Key accomplishments include:● Strategic Leadership: Led defining the mission, vision, and strategic goals, positioning theorganization as a leader in AI-driven workforce empowerment.● Fundraising Excellence: Secured financial sustainability through successful fundraisinginitiatives, building relationships with key donors and partners while fostering acollaborative culture.● Board Governance: Guided board development by mentoring members andimplementing governance frameworks to ensure accountability, transparency, andlong-term impact.● Stakeholder Engagement: Represented the organization with stakeholders,strengthening partnerships to drive awareness and support for AI education initiatives. -
Program Management, Customer Success Ai/Ml StrategyCapital One Apr 2022 - PresentMclean, Va, UsLed end-to-end program management for AI/ML initiatives at Capital One’s Center for Machine Learning and Artificial Intelligence, driving strategic adoption across business lines. Spearheaded customer onboarding, deployment, and lifecycle management to maximize value capture from AI/ML tools. Owned executive reporting, product feedback loops, and design alignment to deliver actionable data insights and enhance customer success outcomes.● Delivered $200M+ in annual NIBT by spearheading AI/ML solution integration across 144use cases in nine business lines, aligning with enterprise goals and enhancing operationaloutcomes.● Achieved a 557% NPS improvement (from 7 to 46) within two years, drivingindustry-leading customer satisfaction through strategic onboarding and retentioninitiatives.● Directed enterprise-wide ML projects, implementing governance frameworks and ano-code ML application for anomaly detection, increasing efficiency and metrics visibility.● Partnered with C-suite executives and product teams to align strategic initiatives withcustomer needs, influencing product roadmaps and securing stakeholder buy-in.● Established a culture of innovation and continuous improvement, leveraging data analyticsto inform strategic decision-making and enhance customer insights. -
Program Management: Implementation/Customer SuccessDominion Payroll Jun 2016 - Apr 2022Richmond, Va, UsAt Dominion Payroll, I managed over 1,000 nationwide payroll implementations, consistentlyachieving 100% compliance and ensuring all projects were delivered on time and within scope.Key contributions include:● Strategic Leadership: Directed cross-functional teams to execute compleximplementations while mitigating risks and aligning with organizational priorities.● Process Innovation: Championed process improvements that enhanced projectexecution, increasing efficiency by 20% and elevating client satisfaction.● Customer-Centric Execution: Provided end-to-end support, from onboarding throughpost-implementation, to maximize customer value and retention.● Operational Excellence: Oversaw resource planning, budget management, and vendorcoordination, ensuring seamless transitions and adherence to customer guidelines.● Collaborative Problem-Solving: Acted as a bridge between technical and businessteams, ensuring solutions met both functional and strategic needs. -
Operations Division Manager: Customer Service, Accounts Receivables/ TitlesC&F Finance Company (Subsidiary Of C&F Bank) Jan 2015 - Jun 2016Toano, Virginia, UsAs Operations Division Manager at C&F Finance Company, I drove operational excellence andenhanced customer satisfaction across customer service, accounts receivables, and titlemanagement. Key achievements include:● Customer Retention & Satisfaction: Increased retention by 30% through proactiverelationship management and innovative resolution strategies, fostering loyalty and trust.● Process Optimization: Reengineered customer service workflows, reducing turnaroundtimes by 15% and improving team productivity across divisions.● Revenue Protection: Streamlined accounts receivables processes to minimizedelinquencies, enhance cash flow, and ensure regulatory compliance.● Title Management Oversight: Ensured accurate and efficient vehicle title processing,mitigating risks and maintaining compliance with industry regulations.● Strategic Leadership: Collaborated with cross-functional teams to developcustomer-centric solutions and drive operational improvements aligned with businessgoals. -
Manager, Business OperationsBrown Distributing Company Fl/Va Sep 2014 - Feb 2015Richmond, Va, UsAs Manager of Business Operations at Brown Distributing Company, I led initiatives thatstreamlined operations, enhanced customer relationships, and optimized distribution processes.Key achievements include:● Customer Retention: Increased retention by 30% through proactive relationshipmanagement and innovative issue-resolution strategies, strengthening long-termpartnerships.● Operational Efficiency: Reengineered customer service workflows, reducingturnaround times by 15% and boosting team productivity.● Distribution Oversight: Managed delivery schedules and coordinated with drivers andwarehouse staff to ensure timely, efficient, and cost-effective distribution.● Process Optimization: Analyzed operational data to optimize routes, reduce costs, andenhance overall efficiency.● Cross-Functional Leadership: Collaborated with suppliers, vendors, and internaldepartments -
Team Manager, Business Operations - Central TitleCarmax Mar 2012 - Aug 2014Richmond, Virginia, UsAs Team Manager of Central Title Operations at CarMax, I led transformative initiatives toenhance process efficiency, reduce delays, and foster a culture of continuous improvement. Keyaccomplishments include:● Process Innovation: Directed a Kaizen event that streamlined title collection workflows,eliminating bottlenecks and significantly reducing turnaround times.● Standardization Leadership: Developed and implemented standardized operationalpractices that minimized delays, improved workflow consistency, and ensuredcompliance with title processing regulations.● Operational Excellence: Cultivated a culture of continuous improvement, empoweringthe team to sustain high performance and adapt to evolving challenges.● Stakeholder Collaboration: Oversaw communication with customers, dealers, andinternal stakeholders to resolve title discrepancies, ensuring seamless and compliantvehicle ownership processing.● Data-Driven Decisions: Analyzed operational data to identify inefficiencies and deploytargeted solutions, driving measurable results in team productivity. -
Manager; Purchasing And DistributionCarepoint Medical Feb 2009 - Mar 2012Glen Allen, Va, UsAs Manager of Purchasing and Distribution at CarePoint Medical, I played a key role in scalingthe organization from a startup to over 350 employees, driving operational efficiency and costsavings. Key achievements include:● Strategic Procurement: Negotiated vendor contracts and implemented purchasingstrategies that optimized the supply chain, reducing costs while meeting the demands ofrapid business growth.● Operational Scalability: Managed inventory flow to ensure timely availability of medicalsupplies and equipment, minimizing waste and aligning with evolving organizationalneeds.● Safety & Compliance Leadership: Developed and enforced warehouse safetyprotocols, ensuring compliance with industry standards and creating a foundation foroperational scalability.● Vendor Relationship Management: Built strong supplier partnerships, securingfavorable terms and preferred vendor status to support long-term business success.● Logistics Oversight: Coordinated distribution logistics to ensure timely and accuratedelivery of critical medical supplies, supporting high-quality patient care. -
Technical Supervisor; Quality Control "Metrology"Qimonda Technologies (Infineon Technologies/ White Oak Semiconductor) Mar 2001 - Feb 2009Munich, ., DeAs Technical Supervisor in Quality Control (Metrology), I led critical initiatives to enhanceproduct quality and operational efficiency in a high-tech semiconductor manufacturingenvironment. Key contributions include:● Process Optimization: Coordinated cross-departmental teams to reduce waste andimprove production capacity, ensuring seamless alignment with operational goals.● Automation Leadership: Spearheaded the implementation of a large-scale automateddistribution system, significantly increasing throughput, accuracy, and overallmanufacturing efficiency.● Quality Assurance: Developed and enforced metrology procedures, delivering strategicinsights to uphold product quality in a fast-paced, technology-driven industry.● Data-Driven Improvement: Analyzed metrology data to identify trends and driveprocess improvements, enhancing yield and minimizing defects.● Team Development: Trained and mentored technicians on advanced metrologyequipment and techniques, fostering technical expertise and ensuring compliance withindustry standards.
William Willis Skills
William Willis Education Details
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University Of Richmond - Robins School Of BusinessManagement And Operations -
Virginia Commonwealth University - School Of BusinessSix Sigma Problem Solving
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University Of Richmond - Robins School Of BusinessEconomics
Frequently Asked Questions about William Willis
What company does William Willis work for?
William Willis works for Ippon Technologies Usa
What is William Willis's role at the current company?
William Willis's current role is Engagement Manager.
What is William Willis's email address?
William Willis's email address is wi****@****ail.com
What is William Willis's direct phone number?
William Willis's direct phone number is +180428*****
What schools did William Willis attend?
William Willis attended University Of Richmond - Robins School Of Business, Virginia Commonwealth University - School Of Business, University Of Richmond - Robins School Of Business.
What are some of William Willis's interests?
William Willis has interest in Children, Economic Empowerment, Politics, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Health.
What skills is William Willis known for?
William Willis has skills like Management, Process Improvement, Six Sigma, Customer Service, Lean Manufacturing, Strategic Planning, Operations Management, Analysis, Cross Functional Team Leadership, Manufacturing, Continuous Improvement, Process Engineering.
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