William Willis Email & Phone Number

Richmond, VA, US

Richmond, VA, US

Richmond, Virginia, US

• As the Chair and Founding Board Member of AI Ready RVA, I have led the establishment of atransformative non-profit focused on advancing workforce development through AI education.Key accomplishments include:
• Strategic Leadership: Led defining the mission, vision, and strategic goals, positioning theorganization as a leader in AI-driven workforce empowerment.
• Fundraising Excellence: Secured financial sustainability through successful fundraisinginitiatives, building relationships with key donors and partners while fostering acollaborative culture.
• Board Governance: Guided board development by mentoring members andimplementing governance frameworks to ensure accountability, transparency, andlong-term impact.
• Stakeholder Engagement: Represented the organization with stakeholders,strengthening partnerships to drive awareness and support for AI education initiatives.

Mclean, VA, US

• Led end-to-end program management for AI/ML initiatives at Capital One’s Center for Machine Learning and Artificial Intelligence, driving strategic adoption across business lines. Spearheaded customer onboarding.
• Delivered $200M+ in annual NIBT by spearheading AI/ML solution integration across 144use cases in nine business lines, aligning with enterprise goals and enhancing operationaloutcomes.
• Achieved a 557% NPS improvement (from 7 to 46) within two years, drivingindustry-leading customer satisfaction through strategic onboarding and retentioninitiatives.
• Directed enterprise-wide ML projects, implementing governance frameworks and ano-code ML application for anomaly detection, increasing efficiency and metrics visibility.
• Partnered with C-suite executives and product teams to align strategic initiatives withcustomer needs, influencing product roadmaps and securing stakeholder buy-in.
• Established a culture of innovation and continuous improvement, leveraging data analyticsto inform strategic decision-making and enhance customer insights.

Richmond, VA, US

• At Dominion Payroll, I managed over 1,000 nationwide payroll implementations, consistentlyachieving 100% compliance and ensuring all projects were delivered on time and within scope.Key contributions include:
• Strategic Leadership: Directed cross-functional teams to execute compleximplementations while mitigating risks and aligning with organizational priorities.
• Process Innovation: Championed process improvements that enhanced projectexecution, increasing efficiency by 20% and elevating client satisfaction.
• Customer-Centric Execution: Provided end-to-end support, from onboarding throughpost-implementation, to maximize customer value and retention.
• Operational Excellence: Oversaw resource planning, budget management, and vendorcoordination, ensuring seamless transitions and adherence to customer guidelines.
• Collaborative Problem-Solving: Acted as a bridge between technical and businessteams, ensuring solutions met both functional and strategic needs.

Toano, Virginia, US

• As Operations Division Manager at C&F Finance Company, I drove operational excellence andenhanced customer satisfaction across customer service, accounts receivables, and titlemanagement. Key achievements include:
• Customer Retention & Satisfaction: Increased retention by 30% through proactiverelationship management and innovative resolution strategies, fostering loyalty and trust.
• Process Optimization: Reengineered customer service workflows, reducing turnaroundtimes by 15% and improving team productivity across divisions.
• Revenue Protection: Streamlined accounts receivables processes to minimizedelinquencies, enhance cash flow, and ensure regulatory compliance.
• Title Management Oversight: Ensured accurate and efficient vehicle title processing,mitigating risks and maintaining compliance with industry regulations.
• Strategic Leadership: Collaborated with cross-functional teams to developcustomer-centric solutions and drive operational improvements aligned with businessgoals.

Richmond, VA, US

• As Manager of Business Operations at Brown Distributing Company, I led initiatives thatstreamlined operations, enhanced customer relationships, and optimized distribution processes.Key achievements include:
• Customer Retention: Increased retention by 30% through proactive relationshipmanagement and innovative issue-resolution strategies, strengthening long-termpartnerships.
• Operational Efficiency: Reengineered customer service workflows, reducingturnaround times by 15% and boosting team productivity.
• Distribution Oversight: Managed delivery schedules and coordinated with drivers andwarehouse staff to ensure timely, efficient, and cost-effective distribution.
• Process Optimization: Analyzed operational data to optimize routes, reduce costs, andenhance overall efficiency.
• Cross-Functional Leadership: Collaborated with suppliers, vendors, and internaldepartments

Richmond, Virginia, US

• As Team Manager of Central Title Operations at CarMax, I led transformative initiatives toenhance process efficiency, reduce delays, and foster a culture of continuous improvement. Keyaccomplishments include:
• Process Innovation: Directed a Kaizen event that streamlined title collection workflows,eliminating bottlenecks and significantly reducing turnaround times.
• Standardization Leadership: Developed and implemented standardized operationalpractices that minimized delays, improved workflow consistency, and ensuredcompliance with title processing regulations.
• Operational Excellence: Cultivated a culture of continuous improvement, empoweringthe team to sustain high performance and adapt to evolving challenges.
• Stakeholder Collaboration: Oversaw communication with customers, dealers, andinternal stakeholders to resolve title discrepancies, ensuring seamless and compliantvehicle ownership processing.
• Data-Driven Decisions: Analyzed operational data to identify inefficiencies and deploytargeted solutions, driving measurable results in team productivity.

Glen Allen, VA, US

• As Manager of Purchasing and Distribution at CarePoint Medical, I played a key role in scalingthe organization from a startup to over 350 employees, driving operational efficiency and costsavings. Key achievements.
• Strategic Procurement: Negotiated vendor contracts and implemented purchasingstrategies that optimized the supply chain, reducing costs while meeting the demands ofrapid business growth.
• Operational Scalability: Managed inventory flow to ensure timely availability of medicalsupplies and equipment, minimizing waste and aligning with evolving organizationalneeds.
• Safety & Compliance Leadership: Developed and enforced warehouse safetyprotocols, ensuring compliance with industry standards and creating a foundation foroperational scalability.
• Vendor Relationship Management: Built strong supplier partnerships, securingfavorable terms and preferred vendor status to support long-term business success.
• Logistics Oversight: Coordinated distribution logistics to ensure timely and accuratedelivery of critical medical supplies, supporting high-quality patient care.

Munich, ., DE

• As Technical Supervisor in Quality Control (Metrology), I led critical initiatives to enhanceproduct quality and operational efficiency in a high-tech semiconductor manufacturingenvironment. Key contributions include:
• Process Optimization: Coordinated cross-departmental teams to reduce waste andimprove production capacity, ensuring seamless alignment with operational goals.
• Automation Leadership: Spearheaded the implementation of a large-scale automateddistribution system, significantly increasing throughput, accuracy, and overallmanufacturing efficiency.
• Quality Assurance: Developed and enforced metrology procedures, delivering strategicinsights to uphold product quality in a fast-paced, technology-driven industry.
• Data-Driven Improvement: Analyzed metrology data to identify trends and driveprocess improvements, enhancing yield and minimizing defects.
• Team Development: Trained and mentored technicians on advanced metrologyequipment and techniques, fostering technical expertise and ensuring compliance withindustry standards.

Mini-Mba, Business Administration, Management And Operations

Certified Lean Six Sigma Green Belt, Six Sigma Problem Solving

Business, Economics