In January 2023 I opted for a career break and applied myself to community based voluntary work in Dublin, working for the homeless charity Feed Our Homeless. As a senior volunteer, my responsibilities included leading the outreach program activities which provides clothing and sustenance to up to 100 service users each night.

I was responsible for the org design and rollout of new team;• Global responsibility for CX Launch Readiness function• Leading a team of Launch Readiness Managers• Designing a new process to reduce delivery times in CX new product introduction by up to 70%• In-time delivery of all new Dropbox products and features from a CX perspective• Working with cross functional teams to deliver product launches & customer feedback, (engineering, support, content, education, product, training)

I led the Customer Experience Product Operations Management team in EMEA. I was responsible for several key areas;• Leading a team of Product Operations Managers• Ensuring "Supportability" of our new Products and Features by engaging with Engineering, Product and Design teams to ensure tooling and support requirements are in place prior to launch. • Providing feedback to Product Teams based on both qualitative and quantitative data to improve both our Product and Support processes.• Delivery of Tier 3 support

LinkedIn Consumer solution provides best in class support to LinkedIns Premium and Free Member base. As Department Manager I am responsible for providing leadership and direction to this department to ensure it's success as measured against performance goals. I provide coaching and guidance with regard to the quality of customer interactions, daily operations and to assess resources and staff needs for the department. In addition, I am responsible for the implementation of strategy and plans for the department, while adjusting processes to meet overall corporate objectives. Some of my specific duties include :• Developing and leading a team of Managers and support advocates (email & phone support)• Ensuring performance and customer satisfaction benchmarks are being achieved• Contributing to product development through voice of the customer and collaboration with peers• Analysing and understanding the supporting business metrics and trends• Establishing effective working relationships with peers and other work groups both locally and globallyFounded in 2003, LinkedIn connects the world's professionals to make them more productive and successful. With approximately 360 million members worldwide, including executives from every Fortune 500 company, LinkedIn is the world's largest professional network on the Internet. The company has a diversified business model with revenue coming from Talent Solutions, Marketing Solutions and Premium Subscriptions products. Headquartered in Silicon Valley, LinkedIn has offices across the globe.