Director, Omnichannel Strategy
CurrentLeads a high-impact team in a priority Commercial business unit, focused on driving measurable impact and results. Drives omnichannel excellence with a focus on customer-centric experience management and design.Provides subject matter expertise in MarTech applications, experience management, and data governance to design and optimize seamless customer experiences.Champions and supports enterprise adoption of automation, AI applications, advanced measurement, and personalization capabilities to maximize operational efficiency and generate business-driving insights.Elevates customer journey orchestration and reporting through strategic planning and voice of customer initiatives, enhancing and augmenting business intelligence capabilities.Designs and leads team learning initiatives focused on advancing practical skill development and creating measurable impact for strategic growth.