William Woodhurst Email and Phone Number

• Ensured safety and comfort of hotel guests by handling guest requests in a timely fashion and followed up to guarantee guest satisfaction.• Internally communicated between departments using proper phone etiquette to solve problems as a team.• Smoothly operated check-ins and check-outs while acquiring guest information and payment.• Maintained hotel records by entering required room and guest account data into systems. • Performed all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate. • Collected hotel revenue by entering services and charges, computing bills and obtaining payments. • Ran all necessary reports and balances paperwork.

• Composed a daily "Pass Down" email of important information, notable guest interactions, and upcoming events to ensure the next shift is informed. • Checked if the team completed tasks of the utmost importance on time such as credit limits. • Coordinated breaks for the team by making sure that breaks were taken in a timely manner. • Recognized VIPs with follow up calls and resort credit to ensure the optimal guest experience.

• Operated computer reservation and dining systems to input credit card information and keep guest information updated.• Seated tables promptly and efficiently while providing drink and napkin service throughout the seating process. • Presented menus, seated customers, and assisted waiters with drink orders. • Ensured that guests felt “Disney Magic” using methods such as telling the story of the relationship of the original Carthay Circle Theatre to the Walt Disney Company. • Ran daily guest counts and reports to see what needs to be communicated to the next shift’s cast members.

• Received in-depth training for proper food handing techniques, including proper freezer placement, appropriate soup temperatures, and equipment cleaning processes.• Efficiently prepared recipes and used time management to prepare meals in a timely manner as line cook. • Demonstrated ability to handle multiple order at the same time and maintain poise under pressure.