William Yap Email & Phone Number

Singapore

Singapore

Responsible for product delivery from manufacturing to commissioning, project profit and loss, product quality resolution and customer relationship management with key clients such as COSCO, KEPPEL FELS just to name a few.Major Tasks:• Lead project teams, which include driving for project deliverables and product quality from manufacturing to commissioning and perform the liaison role between all applicable parties.• Track key project milestones, monitor project plans and… Show more Responsible for product delivery from manufacturing to commissioning, project profit and loss, product quality resolution and customer relationship management with key clients such as COSCO, KEPPEL FELS just to name a few.Major Tasks:• Lead project teams, which include driving for project deliverables and product quality from manufacturing to commissioning and perform the liaison role between all applicable parties.• Track key project milestones, monitor project plans and resource, and resolve issues that impact product delivery and quality to meet agreed project needs, which involve attending to customer relationship with key accounts.• Manage P&L of assigned projects, which include interfacing with various functions in order to establish and maximise allocation of resources, costs and time frames for projects.Significant Achievements:• Analysed customers’ requirement, formulated solutions with technical team and oversaw production progress that led to successful project deliveries with key accounts• Built a cross-functional team to improve product designs to resolve client issues encountered during commissioning of lifeboat davit systems that was scheduled to sail within 3 weeks.• Strategized and executed plan involving sales managers to negotiate for better payment terms on a project worth US$916,000 in Tianjin, China. Show less

249 Jalan Boon Lay, Singapore 619523

Responsible for design, integration and testing of military vehicles and equipment.Major Tasks:• Integrate electronic sensors and pyrotechnics on vehicular platforms, which include designing mechanical components for integration and test rigs for product evaluation in the field.• Develop new products, which involve leading a team to conceptualize idea, design prototypes and conduct validation tests.• Manage product delivery and quality, which involves conducting on site… Show more Responsible for design, integration and testing of military vehicles and equipment.Major Tasks:• Integrate electronic sensors and pyrotechnics on vehicular platforms, which include designing mechanical components for integration and test rigs for product evaluation in the field.• Develop new products, which involve leading a team to conceptualize idea, design prototypes and conduct validation tests.• Manage product delivery and quality, which involves conducting on site verification of production progress and driving rework on sub-quality parts.Significant Achievements:• Refined design of test rigs, which improved its structural integrity and helped team to secure a 100% scorecard for a S$2.5M project.• Contributed in a cross-functional team to successfully develop and conduct proof of concept experiments for 2 new products within budget and schedule.• Collaborated with teammates to win the first prize in a KAIZEN competition in FY2013 by reducing cost incurred in product field test. Show less

5A Serangoon North Ave 5 S554574

Responsible for quality management of field failures, quality improvements in the factory and customer relationship management with key clients such as BOSCH, PIONEER and DELPHI.Major Tasks:• Manage product quality, which include interfacing with various functions to diagnose root cause of failures, driving product improvements and preventing product recall.• Collate, analyse and report field performance to management during quality reviews • Build customer relationship… Show more Responsible for quality management of field failures, quality improvements in the factory and customer relationship management with key clients such as BOSCH, PIONEER and DELPHI.Major Tasks:• Manage product quality, which include interfacing with various functions to diagnose root cause of failures, driving product improvements and preventing product recall.• Collate, analyse and report field performance to management during quality reviews • Build customer relationship, which include bi-weekly discussions at clients’ site, factory audits and resolving issues proactively between clients and their end customers.Significant Achievements:• Collaborated with in house quality team to drive improvements at factory to reduce process related failures from 1.71 PPM to 0.94 PPM between FY2010 to FY2011.• Planned and executed plan to help DELPHI improve end clients’ perception on root cause analysis results.• Achieved the “Best Supplier Award” from PIONEER in FY2012 for outstanding performance in reduction of field return rate and turn-around time of analysis results. Show less

4 Kaki Bukit Avenue 1 S417939

Responsible for quality management of factory and field failures, in house quality improvements and customer relationship management with key clients such as HP, DELL and EMC.Major Tasks:• Manage product quality, which involves collaborating with a cross-functional team to monitor failure rate, diagnose root cause, and implement corrective actions• Build customer relationship, which include monthly quality reviews with clients, factory audits, and resolve quality issues… Show more Responsible for quality management of factory and field failures, in house quality improvements and customer relationship management with key clients such as HP, DELL and EMC.Major Tasks:• Manage product quality, which involves collaborating with a cross-functional team to monitor failure rate, diagnose root cause, and implement corrective actions• Build customer relationship, which include monthly quality reviews with clients, factory audits, and resolve quality issues proactively for clients.• Collaborate with various functions to mitigate process or production related issues that will impact shipment to clients.Significant Achievements:• Tracked key quality performance indicators, and proactively engaged cross functional efforts to resolve top failure modes before quality alert was issued.• Supported team lead to formulate and execute process improvement initiatives, which involved a LEAN project to reduce takt time of card installation and a design of experiment to resolve top cover scratch issue.• Interfaced with customer representatives and resolved customer dissatisfaction, which involved collecting and analysing data from top cover gasket supplier across a span of 3 months to corroborate evidence that product had no issue. Show less

4 Kaki Bukit Avenue 1 S417939

Responsible for product quality management throughout product life cycle spanning from pre-launch to end of life.Major Tasks:• Contributed towards the initiatives of cross functional teams, which involves planning, executing and improving ongoing quality monitoring plans and reporting.• Tracked key product quality indicators, and drive various functions to diagnose and resolve top failure modes• Authorized product and process changes, which involves reviewing, testing and… Show more Responsible for product quality management throughout product life cycle spanning from pre-launch to end of life.Major Tasks:• Contributed towards the initiatives of cross functional teams, which involves planning, executing and improving ongoing quality monitoring plans and reporting.• Tracked key product quality indicators, and drive various functions to diagnose and resolve top failure modes• Authorized product and process changes, which involves reviewing, testing and approving variations as part of the engineering review team.Significant Achievements:• Collaborated with cross functional team to develop 8D root cause reporting process as part of company’s efforts to regain clients’ confidence.• Initiated project with IT team to implement a new failure analysis database to improve efficiency in tracking, performing analysis and implementing corrective actions for line failures. • Collaborated with IT team to improve testing process, which included introducing online system to facilitate booking of test equipment, and tracking system within the laboratory for hard disk drives. Show less

Bachelor Of Engineering - Be, Mechanical Engineering

Project Management Professional, Project Management

Graduate Diploma, Human Resource And Industrial Organizational Psychology