Willian Costa Email & Phone Number

Americas

• Achieved project completion of the network service requests program (hardware replace, add new devices, new sites, decommission, infrastructure changes at Mastercard Interface Processor (MIP) and Meet Me point at datacenter and customer facilities by:• Coordinating resources for network infrastructure implementation, Hardware, Calendar schedule with supporting teams, field technicians, end customer team, pickup and disposal for removed hardware.• Maintained reliable data project information by updating site details and technical diagrams.• Reached hight level of succesfull change window technical implementation by preparing outstanding implementation plans and being escalation point for driving the changes and troubleshooting, leading to high level of safety and security during operation and production.• Managed with exelence the customers technical team contacts related to the project keeping customer satisfaction and avoiding anykind of escalations. Achiveing the mark of more than 340 change windows succeded.• Managed network activities with vendor, technical staff, customer and project stakeholders in Latin America and North America Sites and reporting to high level project managers and directors.

Curitiba E Região, Brasil

• Delivered power devices to OI company in Brazil by following up with the stakeholders, buying team, production team, supply chain and deliver the goods. Also reporting forecasts to managers and customers & clients during a 6 months temporary employee Contract job.• Ensured the project delivery acording the initial forecast by planning and controlling the invoicing of the purchase orders received from client, monitoring, controlling and integrating the several areas and processes involved at the final product delivery (ex. Buying, PCP, Contracts, financial, logistic, Installation).• Experienced with SAP used to process the stages of the product delivery and invoicing. • Achieved client satisfaction, manage the project delivery and any other issue about the project; driven meetings, informing forecast and project status and arranging the hardware delivery with the local customer contact as solving any problem faced with the order delivery.

Huawei Serviços Do Brasil Ltda:

• Driven the installations of transmissions and access network equipment as microwave, SDH, DWDM, DSLAM technologies in Paraná and Santa Catarina States; • Garanteed the project advance by planning and controlling implementation of new equipment, expansions of links and equipment. New Networks and also at Production Networks where using sense of responsibility and organization the maintenance windows execution where succesfull and lead customer to achieve a huge upgrade in its network capacity wich is their main core business.• Coordinate forecasts and strategies for equipment delivery and garanteed the resources needed to Change window executions.• Coordinated the field technicians, network engineers and vendors avaiability, scheduling and quality to handle the field services thus the project success and lowing the costs of rework on the sites.

• Launched the first 3G network in 3 Brazilian states by Deploying and commissioning the 3G wireless UMTS network project for CLARO, being a pionner to master this technology in Brazil, later deployed new 3G networks in Brazil’s Center-east and south region.• Driven installation, configuration and integration of the 3G wireless technology ( RNCs, NodeBs and IUB, IUBC, IUPS, IUCS, IUR interfaces).• Performed interfaces migration, software upgrades, equipment load balancing and network improvements, high-risk maintenance windows execution, made with exelence.• Conduced troubleshooting and problem solving activities, traces, alarm handling, local and remotely.• Garanteed project success by supporting and training field technician promoting quality rising and reducing time spent to intall and set new sites to production.• Experienced with both architectures based on IP and ATM and Basic knowledge on RF air interface protocols and parameters, achieving deep knowledge and being able to solve escalated unsolved problems in the network.

•Developed facilities electrical projects in AutoCAD considering load demand forecasting and balancing, forecasting electrical points, projecting lighting diagrams, wiring, sizing of conductors, wire piping and protection systems.

Master Of Business Administration (Mba), Project Management, Concluído

MBA em Gerenciamento de Projetos na instituição FGV - Curitiba - previsão de término em 8/2015

Engenheiro Eletricista, Telecomunicações

Bachelor'S Degree, Engenharia Elétrica - Telecomunicaçãoes