Willie Armstrong Email and Phone Number

Served as an Administrative Assistant to the Physical Evaluation Board Liaison Officers (PEBLO) in the Disability Evaluation Service, McDonald Army Health Center, Fort Eustis, VA. As such, performsed functions as a Liaison between clinics, headquarters, physical exam section and other sections of the hospital involved in the process of medical boards to assure that paperwork was distributed in an expeditious manner to meet the established standards. Greeted soldiers and patients coming into the section, assisted with sign-in and in-processing of soldiers and directed customers to the appropriate counselor or assisted for completion of matters relating to the Medical Evaluation Board (MEB) process. Was responsible for the distribution tracking of all medical board data pertaining to the process from start to completion. Scheduled all appointments for soldiers undergoing the medical board process to include coordination with the Physical Exam section on the number of appointments available on any given date and time. Maintained suspense files for appointments not yet available. Assisted in preparation for medical board briefs and assured that soldier command was notified and completed packet was received prior to date of appointment. Performed a variety of record keeping and miscellaneous clerical duties.

Performed technical activities involved with screening, processing and assisting Veterans and non-Veterans, from ages 17-100+ and beneficiaries seeking multiple medical treatment benefits. Scheduled and cancelled simple to complex clinic appointments across all service lines within defined areas. Insured clinic appointments are tailored to patient’s need. Coordinated with Accomodation program to meet patient/clinic/travel needs. Generated reports from Audiofax System. Maintained list of patients with special needs requiring a more complicated notification/communication system. Mailed customized appointment reminder letters when needed. Identified and initiated actions regarding scheduling processes, assisted with resolution. Demonstrated skill in customer relations.

Managed requirements program for all organizational networks pertaining to hardware and software purchases, and cable and network installations. Validated requirements at systems configuration boards. Facilitated technical refresh of computer equipment for over 20 computer equipment accounts. Identified and promptly resolved network-related problems for users. Performed on-site or in-house servicing, repairs and/or installation of company products. Provided technical support to customers on operational or maintenance aspects of system equipment. Provided technical services to include, but not limited to, network and system installation and operational functions, basic commercial software integration, and site surveys. Services also included recommendations regarding commercial hardware and/or software configuration, performance, and implementation.

Monitored ongoing operation of network systems to ensure hardware and software were functioning properly. Identified and promptly resolved network-related problems. Troubleshot hardware, software, Wide Area Network (WAN), and Local Area Network (LAN) problems. Participated with applications programmers and operations personnel to identify complex problems with applications, operating systems, or hardware. Developed and adapted new work procedures and instructions for application by self and others. Administered and directed the user requests for, and managed installation of additional computer hardware and software. Analyzed processes and/or problems relative to the design and selection of automated systems. Maintained an extensive organizational inventory of computer hardware and software. Assisted during installation and testing of system releases and computer upgrades.

Provided management level administrative support to over 180 personnel. Planned, coordinated, monitored and directed all communications needs to include radio, data, and telephone communications and computer systems. Served as functional area records manager for eight offices of record. Assisted functional area managers in obtaining publications and forms in either paper or electronic form. Managed personnel performance evaluation report program from start to finish. Managed personnel leave program. Installed and updated all unclassified and classified systems. Responsible for inventory of all information processing management systems. Managed office information management function of the Air Force’s Air Intelligence Agency Inspector General. Received, suspensed, and distributed all incoming correspondence. Responsible for overall management of publications and forms as well as maintenance of office records. Prepared and processed all travel orders encompassing a $600,000 annual budget. Conducted classified and unclassified installation visit requests, and made travel arrangements, to include car rental, and hotel reservations for 20 or more personnel. Procured and maintained office supplies and equipment with a $15,000 budget. Completed courses in PC Fundamentals and Networking Essentials for a total of 40 in-residence hours. Performed memory upgrade of classified systems. Migrated unclassified system resources to standard network architecture.