Willie Brooks Email and Phone Number

• Managed daily project operations for multiple concurrent projects by supervising team leadership, budget development and scheduling via Azure DevOps (ADO).• Provided advice to testing team on correct testing procedures and responses in HPLM.• Analyzed quality control test results and provided feedback and interpretation to production management or staff.• Troubleshot product issues and fixed problems.• Tracked and communicated project testing status, issues, risks and decisions to senior management.• Gathered business requirements for SAP reporting and functionality enhancements.• Documented test cases, managed changes and addressed cost concerns to organization.

• Responsible for analyzing and resolving front office business /customer issues. • Worked with the Test lead to develop test plan and strategy for testing.• Configured, tested, and delivered changes in the SAP environments. • Worked on the design process of enhancements and bug fixes for Agile sprints.• Write Functional Design Documents & Test development for enhancements.• Collected requirements from business and key users.• Assisted with running team meetings for primary key stakeholders.• Monitor HPLM, Sprint Storyboard and other 3rd party applications.

• Perform Agile requirements gathering, blueprinting, project plans, testing plans, contingency and cutover plans, and post-implementation support• Developed work plans, documentation, managing deadlines and coordination of project team and sub-team activities.• Coordinate project activities amongst the functional and technical team members as well as consultants.• Defining and agreeing on deliverables and milestones with stakeholders and communication to senior management• Create and implement project test plans, enter bug reports, verify bug fixes and ensure project deliverables meet predetermined performance and quality objectives.• Developed test plans and schedules. Coordinated test scenario development, test data assignment, and test execution by the business and onshore/offshore IT team.• Led integration test cycles with test execution and defect management for Customer Service & Case Management workstreams.• Coordinated defect reviews and resolution. Facilitated daily test status/defect meetings with custom reports.• Identified test data for execution of individual workstream test cases along with scenarios

Functional:• Responsible for gathering front office business process requirements to complete SAP IS-U CSS• Configured, tested and delivered changes to the Move-In, Move-Out, Owner Allocation, Disconnection and Reconnection processes.• Lead teams in development of multiple P&P enhancements for S/4 Hana customer service functions• Performed Fit Gap analysis and wrote functional specifications for Hybris C4C.• Collected requirements from business and key users.• Assisted with design process flow of the IVR integration and customer web self-service. • Involved in SPRO maintenance of CRM base customization.Testing:• Tested Hybris Cloud for Customer C4C, S4HANA and Hybris Marketing• Led multiple integration test cycles with test execution and defect management for Customer Service & Case Management workstreams.• Developed test plans and schedules. Coordinated string test 300 scenario development, test data assignment, and test execution by the business and onshore/offshore IT team.• Coordinated defect reviews and resolution. Facilitated daily test status/defect meetings with custom reports.• Managed the coordination of the test scenario 87 End-to-End process.• Identified test data for execution of individual workstream test cases along with End-to-End scenarios

- Functional Consultant Role- Collaborated with client to collect necessary information to design and develop multiple solutions. This was a full life cycle implementation.- SAP Configuration CRM system 6.0- overseen the development of BPEM configuration- completed Redbook entry’s and Cutover tasks- assisted with the development of the Cutover plan- provided Successful KT sessions with Client

- Functional Role Responsible for the overall delivery of the Training environment which included data creation, staging and distribution to all work streams.- Onboarded and managed 25+ Training resources. - Designed and developed SAP ECC training solutions in a variety of delivery mechanisms to include instructor led training, elearning courses, simulations, and blended solutions to over 1600+ end users.Achievements:- Successfully developed a plan to make training pilot a success. 89 pilot courses delivered in 2.5 months- Managed the Data & Training environments. Successfully created, loaded, & staged data to train over 5k US end users and 800 plus users in other countries- Drove the efforts in successfully onboarding new Trainers and Developers- Assisted with the creation/delivery of training documentation to the end users.

• Managed resources and staffing. Scheduled and drove meetings/resolved any issues or conflicts within the team.• Worked closely with SAP Data Team Developers on loading a maintaining legacy data.• Created computer based training and additional support material for training• Created reports, team schedules, and other documents to reflect the overall success for the project.• Design/created presentations with progress statuses for PMO tracking purposes. • Worked closely with the Project Manager and business to align with all of the goals of the project. Achievements:• Successfully developed a plan to cut downloading of data objects for Go-Live.• Learned and Exceled in HPQC system platform• Data loaded and validated at completion rate of 90% within scope.• Assisted with the creation/delivery of training documentation to the end users.

Functional Consultant for the Customer Service Team.Responsible for Configuring Interaction RecordsWriting and Developing Functional SpecsTest DevelopmentResolved Middleware issues and created Data End Users

Prepare complex reports for the Department of Defense organizations Warehouse Management and vendor companies, ensuring full compliance with agency requirements and tight deadlines.Gather client requirements both technical and functional and manage those requirements through clear and precise documentation. Managed client relationships at Executive levels and securing new business, gaining add-on work at existing engagements. Develop, maintain and manage detailed project plans with tasks, deliverables, and resource allocation necessary for successful implementation. Performed tasks like Quality control, inventory management, receiving, shipping, warehouse, procurement, and requisition management.Prepared organizational supply documentation, maintained proper records of incoming and outgoing stock issued and received.

CRM Team member responsible for configuring Interaction Center CRM component for Customer Service Support, Account & Contact Management, Territory Management, Warranties and Install Base Management.Responsible for running functional workshops and mapping customer process to SAP CRM process Developing SAP CRM testing strategies and plans. Master data integration and planning