Willie Cooper Email & Phone Number

Washington, Dc, Us

Peoria, Illinois, Us

I manage functions pertaining to creating and carrying out strategic plans to stimulate positive results in the company, teams, and leaders. Direct overall operations and P&L management for an innovative health care sharing technology company comprised of 500+ employees. Hired to expand, scale, and professionalize the business. Provide executive coaching and team collaboration across the business to promote teamwork and camaraderie. Oversee company operations to ensure healthcare sharing product efficiency, quality, service, and cost-effective management of resources. Ensure consistent delivery of all services, promoting strong customer service standards, regulatory compliance, and operational efficiency to encourage continuous improvement. Drive the company’s operating capabilities to surpass customer satisfaction, retention, and company goals.

Peoria, Illinois, Us

I was responsible for leading and implementing a state-of-the-art remote infrastructure solution that allowed our 500+ employees to work remotely during the COVID-19 pandemic within the first week on board as the new CIO. Spearheaded strategies to steer the company’s future in a positive direction. Led and executed the overall software development strategy for our state-of-the-art enterprise application that will manage the user experience for our 300,000 healthcare members. Created technology strategy in line with healthcare sharing objectives to guide the organization to improved profitability and efficiencies. Assessed and implemented improved processes and new technologies and collaborated with management regarding implementing these improvements.

Chesterfield, Mo, Us

I pioneered the efforts across handling the entire gamut of functions pertaining to driving material improvements in sales pipeline management. Oversaw and led negotiations with business partners, formed strategic alliances, and heavily influenced overall marketing efforts. Partnered with client CxOs and senior executive leadership in bridging traditional operational models and innovative thinking by designing and delivering strategy transformation roadmaps. Led and reviewed all customer experience innovation technology to ensure reliability, effectiveness, and ROI. Established Amdocs as an industry leader by initiating an open innovation program. Led and executed customer experience and innovation direction for major cable providers.

Blue Bell, Pennsylvania, Us

As managing director of GOIS service delivery for the East region, I directed a $300M+ territory comprising over 40 accounts; worked closely with service and solution providers, partners, and vendors to deliver complete solutions for customers; managed P&L, KPIs, client satisfaction, SLAs, and sales; and supervised more than 100 direct reports.KEY ACHIEVEMENTS:• Lowered spending 20% by implementing new process to streamline operational costs regionally.• Grew new business opportunities 5% and revenues 8% by re-establishing relationships with client executives and implementing Executive Roadshow program.• Produced 10% increase in add-on projects by introducing a Technology Innovation portal to aid Service Delivery executives in the creation of account plans for clients.• Improved customer satisfaction from 8.7 to 9.1 by implementing a new regional team and a service delivery management framework for resolving issues.

Blue Bell, Pennsylvania, Us

I oversaw a $65M customer account, including operational performance, business development, staffing, strategic planning, vendor relations, and IT solution design, within Global Outsourcing organization.KEY ACHIEVEMENTS:• Built telecom/IT contract value from $70M to $500M, with over 30% in profit, over five-year period.• Designed five-year and IT strategy roadmaps for client.

Willing Communications was a start-up technical solutions provider I founded and led all business activities, including sales, project management, staffing, marketing, and more. KEY ACHIEVEMENTS:• Built business from zero to $500K through aggressive sales and marketing and top service.• Delivered web-based solutions for clients in the healthcare, entertainment, and real estate sectors.• Formulated IT strategies for educational and non-profit clients.

I was hired to develop and implement industry-standard IT processes and oversee all IT operations in a young, dynamic organization. Planned and led IT initiatives, including solution delivery and implementation. Led cross-functional team of 100+ and administered $75M budget. Managed the design of a national service delivery and network infrastructure.KEY ACHIEVEMENTS:• Increased efficiency and achieved consistent 100% on-time delivery of projects by shifting from a technology-driven culture to a collaborative, business-driven model.• Streamlined installation times 45% for value chain components by directing the development of new OSS/BSS platforms to expedite provisioning.• Lowered infrastructure costs 55% by creating a merger and acquisition technology plan to facilitate integration and migration efforts for joint ventures.

Basking Ridge, Nj, Us

Basking Ridge, Nj, Us

Murray Hill, Nj, Us

Executive Leadership Development Program

Executive Leadership Development Program

Master Of Business Administration - Mba, Management Technology

Bachelor Of Science - Bs, Computer Science