Willie Cooper Email and Phone Number
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“It’s not about having the right opportunities. It’s about handling the opportunities right.” - Mark Hunter.A seasoned and highly accomplished business-savvy professional with robust experience acquired over the years in delivering optimal results & business value in high-growth environments and establishing key relationships with business segments. I am a dynamic, versatile, and detailed-oriented leader with comprehensive experience in organizational development, IT operational efficiency improvements, mission-critical system integration projects, and exceptional technical leadership within purpose-driven, global enterprises. Skilled in blending global business management and strategic institutional planning expertise. Deliver double-digit project growth by spearheading the development and implementation of new technology innovation services for clients. Lower spending by 20% at Unisys through operational streamlining.I am adept at collaborating with diverse, cross-functional teams comprised of various key stakeholders to drive the organization’s operational and technological objectives to completion and support existing IT systems to achieve operational excellence. Develop a global operating rhythm to define and sustain standards and deliver operational excellence. Negotiate an increase in telecom contract value from $70M to more than $500M with one of Unisys's largest clients. Focus on high-quality standards and bottom-line profit improvements, conducting expansive market assessments to uncover key revenue drivers and vital expansion opportunities. Proven track record of expanding established corporations to guarantee they work efficiently and excel at an international level.My remarkable leadership and interpersonal skills let me communicate with upper management and team members. I am confident in delivering impeccable results through my dedication to handling multiple functions and activities under high-pressure environments & tight deadlines. Areas of Expertise: Strategic & Operations Planning Budget and Cost Control Contract Negotiations Risk Management Process Improvement Strong Interpersonal Skills Analytical Skills Team Management Communications Critical Thinking Problem Solving Project/Program Management Attention to Detail Client Relationship Management Innovation Leadership Management Skills
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Executive Vice President And CooSamaritan Ministries InternationalWashington, Dc, Us -
Executive Vice President & CooSamaritan Ministries International Sep 2021 - PresentPeoria, Illinois, UsI manage functions pertaining to creating and carrying out strategic plans to stimulate positive results in the company, teams, and leaders. Direct overall operations and P&L management for an innovative health care sharing technology company comprised of 500+ employees. Hired to expand, scale, and professionalize the business. Provide executive coaching and team collaboration across the business to promote teamwork and camaraderie. Oversee company operations to ensure healthcare sharing product efficiency, quality, service, and cost-effective management of resources. Ensure consistent delivery of all services, promoting strong customer service standards, regulatory compliance, and operational efficiency to encourage continuous improvement. Drive the company’s operating capabilities to surpass customer satisfaction, retention, and company goals. -
Chief Information OfficerSamaritan Ministries International Mar 2020 - Sep 2021Peoria, Illinois, UsI was responsible for leading and implementing a state-of-the-art remote infrastructure solution that allowed our 500+ employees to work remotely during the COVID-19 pandemic within the first week on board as the new CIO. Spearheaded strategies to steer the company’s future in a positive direction. Led and executed the overall software development strategy for our state-of-the-art enterprise application that will manage the user experience for our 300,000 healthcare members. Created technology strategy in line with healthcare sharing objectives to guide the organization to improved profitability and efficiencies. Assessed and implemented improved processes and new technologies and collaborated with management regarding implementing these improvements. -
Vice President & Senior PartnerAmdocs Apr 2011 - Mar 2020Chesterfield, Mo, UsI pioneered the efforts across handling the entire gamut of functions pertaining to driving material improvements in sales pipeline management. Oversaw and led negotiations with business partners, formed strategic alliances, and heavily influenced overall marketing efforts. Partnered with client CxOs and senior executive leadership in bridging traditional operational models and innovative thinking by designing and delivering strategy transformation roadmaps. Led and reviewed all customer experience innovation technology to ensure reliability, effectiveness, and ROI. Established Amdocs as an industry leader by initiating an open innovation program. Led and executed customer experience and innovation direction for major cable providers. -
Managing Director, Service DeliveryUnisys 2010 - 2011Blue Bell, Pennsylvania, UsAs managing director of GOIS service delivery for the East region, I directed a $300M+ territory comprising over 40 accounts; worked closely with service and solution providers, partners, and vendors to deliver complete solutions for customers; managed P&L, KPIs, client satisfaction, SLAs, and sales; and supervised more than 100 direct reports.KEY ACHIEVEMENTS:• Lowered spending 20% by implementing new process to streamline operational costs regionally.• Grew new business opportunities 5% and revenues 8% by re-establishing relationships with client executives and implementing Executive Roadshow program.• Produced 10% increase in add-on projects by introducing a Technology Innovation portal to aid Service Delivery executives in the creation of account plans for clients.• Improved customer satisfaction from 8.7 to 9.1 by implementing a new regional team and a service delivery management framework for resolving issues. -
Executive Director- Client ManagmentUnisys 2004 - 2010Blue Bell, Pennsylvania, UsI oversaw a $65M customer account, including operational performance, business development, staffing, strategic planning, vendor relations, and IT solution design, within Global Outsourcing organization.KEY ACHIEVEMENTS:• Built telecom/IT contract value from $70M to $500M, with over 30% in profit, over five-year period.• Designed five-year and IT strategy roadmaps for client. -
President & CeoWilling Communcations 2002 - 2004Willing Communications was a start-up technical solutions provider I founded and led all business activities, including sales, project management, staffing, marketing, and more. KEY ACHIEVEMENTS:• Built business from zero to $500K through aggressive sales and marketing and top service.• Delivered web-based solutions for clients in the healthcare, entertainment, and real estate sectors.• Formulated IT strategies for educational and non-profit clients.
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Vice President & CioIntermedia Business Internet, Now Verizon Business 1999 - 2004I was hired to develop and implement industry-standard IT processes and oversee all IT operations in a young, dynamic organization. Planned and led IT initiatives, including solution delivery and implementation. Led cross-functional team of 100+ and administered $75M budget. Managed the design of a national service delivery and network infrastructure.KEY ACHIEVEMENTS:• Increased efficiency and achieved consistent 100% on-time delivery of projects by shifting from a technology-driven culture to a collaborative, business-driven model.• Streamlined installation times 45% for value chain components by directing the development of new OSS/BSS platforms to expedite provisioning.• Lowered infrastructure costs 55% by creating a merger and acquisition technology plan to facilitate integration and migration efforts for joint ventures.
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Senior Manager Is OperationsVerizon 1998 - 1999Basking Ridge, Nj, Us -
Long Distance Product & Pricing ManagerVerizon 1996 - 1998Basking Ridge, Nj, Us -
Business System AnalystBell Laboratories 1992 - 1996Murray Hill, Nj, Us
Willie Cooper Skills
Willie Cooper Education Details
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Harvard UniversityExecutive Leadership Development Program -
The Wharton SchoolExecutive Leadership Development Program -
The Johns Hopkins University - Carey Business SchoolManagement Technology -
Livingstone CollegeComputer Science
Frequently Asked Questions about Willie Cooper
What company does Willie Cooper work for?
Willie Cooper works for Samaritan Ministries International
What is Willie Cooper's role at the current company?
Willie Cooper's current role is Executive Vice President and COO.
What is Willie Cooper's email address?
Willie Cooper's email address is wi****@****ocs.com
What is Willie Cooper's direct phone number?
Willie Cooper's direct phone number is +131421*****
What schools did Willie Cooper attend?
Willie Cooper attended Harvard University, The Wharton School, The Johns Hopkins University - Carey Business School, Livingstone College.
What skills is Willie Cooper known for?
Willie Cooper has skills like Outsourcing, Strategy, Program Management, Telecommunications, Management, Leadership, Cross Functional Team Leadership, It Strategy, Business Development, Vendor Management, Integration, Product Management.
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