General Manager
Current• Developed and implemented strategic plans and initiatives to drive business growth in the territories under assigned responsibility• Provided overall leadership and direction to the operations team, including hiring, training, coaching, and performance management• Ensured operational excellence by monitoring and optimizing operational processes and systems, and identifying areas for improvement• Managed budgets and financial performance, including revenue forecasting, expense control, and profitability analysis• Built and maintained strong relationships with clients, ensuring high levels of customer satisfaction and retention• Collaborated with other departments, such as sales, marketing, and human resources, to align strategies and achieve business objectives• Remained updated on market trends, competitive landscape, and industry regulations, and make recommendations for adjustments to business strategies accordingly• Prepared and presented reports to senior leadership on operational performance, financials, and other key metrics