Willie Everett Email & Phone Number

Falls Church, Va, Us

Taastrup, Dk

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.• Documents, maintains, upgrades or replaces hardware and software systems.• Supports and maintains user account information including rights, security and systems groups.• Install, upgrade, support and troubleshoot 10, Windows 7 and Microsoft Office, Apple, Mac, iPhones, iPads, and any other authorized desktop applications• Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment• Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc.• Performs work in compliance within specified warranty requirements• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any personal computers (PC), notebooks or any other equipment that has authorized access to the network.• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support team• Provide user data and application recovery and use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software• Works with vendor support contacts to resolve technical issues within the desktop environment• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible• Routine or as requested health check of IT systems for printers, copiers, fax machines, scanners, and video conference equipment and providing reports as needed.• Provide training end users on how to operate the equipment as requested

As an Operations Benefit Tester Coordinator I am responsible for supporting and ensuring operational effectiveness within the Large group benefits team. I assist in developing test plans and test cases that map to business requirements and functional specifications using established procedures to ensure that corporate standards and end-user business requirements are being met. I will enter claims into NASCO and actively support testing efforts and analysis of the output. I work with the benefits team to ensure requirements are correct, complete, concise and testable. My work is reviewed for accuracy under the guidance of the senior level associates. Another job duty is the reporting of errors/defects through a structured defect tracking process and issues/risks through issue management process. Communicate daily with Senior Level Associates verbally and via written detail status report. Including concerns, problems and questions for system changes or enhancements. Also required to maintain technical knowledge through Computer Base Training (CBT), corporate classroom training, testing workshops, reading, research, etc. I also participate in project work groups (internal and external peer reviews, status meetings, Software Process Improvement, etc.). In addition to my regular job duties I also assisted other employees with IT issues.

Us

Input, monitor, and update all inventory in Auto Star and Credit Acceptance. Maintain the company’s social media websites (Facebook, twitter, etc.). Advertise inventory by utilizing online services such as Craig’s list and EBay. Take pictures of all inventories and upload to the company website. Maintain and repair office desktops, laptops and printers. Replace and update networking and telephone equipment for both offices and garages. Monitor the surveillance cameras in the office, garage, and car lots.

Atlanta, Georgia, Us

Provide installation, maintenance, and repairs on atm equipment, retail/point-of-sale and other electromechanical equipment at various locations within assigned territory, independently and with minimal supervision. Perform work on products including large servers and mainframe computers and peripherals, large system printers, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS). Partner and communicate with leading technology companies - Cisco, Nortel, Sun, Dell, HP and others. Assure high levels of customer satisfaction while taking ownership of problem until resolved to customers satisfaction or in compliance with agreed upon service agreement with organization (financial, retail, travel, healthcare, and other industries).

I provided technical support to State and National parks via the telephone including hardware, software, and internet connection issues. I assisted field sites with web-based reservation applications and provided trouble shooting to solve hardware failures. I examined possibilities for loss/slowness of internet connections by verifying connections or power cycling various network devices. I was responsible to submit work orders for software development and/or hardware replacement and for alerting ranking company employees of global outages or other necessary issues.

As a service technician I was responsible for maintaining operation of cannon and sharp copiers and fax machines. I performed service coverage for businesses in the local and extended area. I practiced various troubleshooting techniques and routine preventative maintenance in order to keep machines working proficiently. I also utilized my laptop to install and update system software on cannon copiers. In addition I added copiers to networks for use as printers, scanners, and faxes. I also maintained trainings such as basic networking and color principals. All duties were performed under minimal supervision.

Computer Repair, Computer Technology/Computer Systems Technology

High School Diploma