- Manage the day-to-day administration of the Firm’s HR system of record (Ceridian Dayforce HCM) - Provide support for the HR Department and the Firm, including but not limited to, researching and resolving HCM and user problems, unexpected results or process flaws, and scheduled activities. - Test new and existing system configuration, version updates, new offerings and troubleshooting.- Develop user procedures, guidelines, training content and documentation.- Write, maintain and support a variety of reports or queries utilizing appropriate reporting tools.- Design and develop communication strategies relating to system integrations amongst internal Firm systems and technologies.

In addition to the responsibilities listed under the general Application Specialist role, this role also:- Assist support team with escalated issues and provide next steps towards resolution for all cases.- Work with management team to identify team members that need assistance with scripting, aged issues or escalated issues and then provide adequate coaching to push them towards resolution.- Assist with the onboarding of new hires by conducting technical interviews for oncoming ApplicationAnalysts/Application Specialists and overseeing their initial onboarding and support training.- Create training programs for team members to provide them new skillsets to assist with their day-to-day issues.

In addition to the responsibilities listed under the Application Analyst, this job also:- Assists the overall experience across client base through product usability ideas, support process optimization, identifying tool enhancements or additions to improve customer service and ticket productivity.- Consistently contributes to the support knowledgebase, reviewing article submissions and writing and editing content to enhance team productiveness.- Willingly educate internal and external parties on the details of the application and it’s support structure to provide increasing knowledge.

- Leveraging strong analytical and problem solving skills to efficiently resolve requests- Leverages SQL scripts to provide impactful resolutions for advanced software issues- Providing clients with rapid response and resolution to complex incidents- Maintaining the highest level of client satisfaction by providing proactive support and consistently exceeding client expectations.- Identifies the root cause for most data and system errors- Assisting with a wide variety of operational projects including technical programming and scripting tasks, client remediation and identifying, adopting and deploying new support tools.

- Identify, assess and document customer needs. - Use relevant information and critical thinking skills to resolve high priority and low priority cases.- Uses knowledge on networking, database systems, computer maintenance, software and hardware devices to troubleshoot up to 150 cases per month.- Test software and hardware compatibility for correct functionality.

▪ Assist beginner CS & CIS students with any problems they may encounter from courses and homework programs.▪ Provide hands-on guidance in the form of helpful suggestions and careful analyzing of a student’s needs to best lead them to success.

▪ Responsible for operating specific rides on a daily basis. Participated in making sure customer safety was upheld and guest excellence and enjoyment was achieved.▪ Allowed me to work with various people in teams to ensure the complete efficiency of day-to-day operations.

Perform job assignments whenever available and flexible enough to work. Mostly work during summer and winter breaks from college. Jobs have allowed me to learn more about computer management as well as the use of files, software and spreadsheets. Job Assignments have included:▪ Sorting through postal mail that failed to deliver successfully.▪ Working with Realtor Companies. Handled different computer files that managed different properties and kept an account of various attributes to these properties.