Director of Operations for specialty operations

-Oversees clinic operations through direct supervision of regional practice administrators and clinic managers. Holds managers and their staffs accountable for achieving stated objectives.-Direct oversight of clinical operations for Orthopedic Trauma, General Orthopedics, Otolaryngology, Allergy, Family Residency Program, Family Medicine Program, General Surgery, OB/GYN, Urgent Care Clinic and Pediatrics.-Supervise 5 practice managers, 2 regional practice administrators and 130 indirect reports. Currently reports to the Vice-President of Physician Alignment.-Develop fiscal year budgets for 15 clinic locations. Also responsible for ensuring practice managers and physicians understand budgets and hold each clinic accountable for meeting budget.-Work closely with regional CEO, COO, CFO and hospital vice-presidents to attain physician alignment and organizational effectiveness.-Recruited new physicians and mid-levels and negotiated starting salary and performance incentives.-Responsible for hiring all regional practice administrators, practice managers and ancillary staff.-Using appropriate metrics and reports, analyzes and monitors staffing levels to ensure a cost-effective organizational structure which provides the necessary level of effective support for the medical practices-Monitor practice and practice managers to ensure organizational quality objectives and goals are achieved.-Work closely with physicians to ensure both the hospital and clinical objectives are aligned. Hold weekly meetings with department chiefs.-Monitor coding practices within surgical specialties to ensure compliance and maximum revenue cycle throughput.-Constantly analyzes trends within the region to determine appropriate time to add new services and recruit new specialties.-Responsible for opening new clinics, developing RFPs, purchasing equipment, and implementation of new equipment into the clinics.

 -Manage daily operations of 8 specialties (General Surgery, Otolaryngology, Family Medicine, Allergy, Dermatology, Rheumatology, Audiology, Podiatry, Weight Management and an Infusion Center). -Responsible for creating financial budgets for 24 providers and 50 staff members. -Responsible for developing front-office processes and work-flows to increase efficiency and effectiveness.  -Conducted monthly procedural analysis to ensure top CPT procedures were being paid appropriately for each specialty. -Performed yearly employee evaluations and managed merit pools.  -Supervised several projects (outside sleep lab affiliation, affiliation with ambulatory surgical hospital and coordination of services with outside radiology).  -Developed financial sales policy & procedure manual for hearing aid sales. -Responsible for the correct CPT coding and charge entry of General Surgery, Otolaryngology, and Podiatry hospital and surgical procedures totaling over $12,000,000 per year. -Oversaw the expansion of a weight management program with net sales increasing over $100,000 in one year. -Responsible for securing bids for medical equipment for the 8 specialties under my supervision. -Responsible for creating ROI documents to justify new purchases and procedures requiring new technological advances. -Utilized staffing metrics to manage clinical and operations staffing levels effectively. -Coordinated the coding audits for all specialties. -Implemented new mammosite balloon catheter procedure in General Surgery resulting in better patient care and an increase in revenue of $80,000 in year one and over $125,000 in year two.

•Manages the business, technical, and nursing support activities of multiple outpatient medical clinics.•Developed and assisted with implementation of clinic-specific customer service, human resource, and financial goals and objectives consistent with the strategic plan and goals.•Responsible for annual capital and operating clinic budgets and monitors expenses.•Developed and/or implementation of clinic-specific policies, procedures, and programs and monitors adherence to system-wide policies/standardizations.•Monitors staffing mix and allocation of resources in order to meet demand for services with available staff and recommends changes as appropriate.•Manages and resolves clinic safety and risk management issues.•Ensures compliance with clinic standards as well as applicable federal, state, and local laws.•Worked with administration and clinic medical staff to ensure quality patient care and services are delivered.•Addresses patient care or service complaints to ensure customer satisfaction.•Supervises clinic supervisors and/or business office or clinical staff. In collaboration with resource departments, responsibilities include performance evaluations, disciplinary actions, staff training and development, promoting teamwork and fostering a positive work environment.•On a daily basis interacts with and supports staff and physicians.