Aiding couples seeking Pre-marriage and Post Marriage counseling. Also, work with individuals seeking spiritual guidance for issues such as grief and self esteem issues

• Prepare customers file for Underwriting: Reviews and perfects all documents provided by customers to ensure the file is complete, accurate and adheres to regulatory requirements. • Oversaw customer trial plan adherence and completion.• Communicate Chase and investor-specific documentation requirements to the customers.• Assisted customers in problem resolution by researching and determining resolution options.• Assisted Supervisor in preparing SLA report and distributing to… Show more • Prepare customers file for Underwriting: Reviews and perfects all documents provided by customers to ensure the file is complete, accurate and adheres to regulatory requirements. • Oversaw customer trial plan adherence and completion.• Communicate Chase and investor-specific documentation requirements to the customers.• Assisted customers in problem resolution by researching and determining resolution options.• Assisted Supervisor in preparing SLA report and distributing to team members.• Responsible for sending daily motivation message to team to promote and enhance team morale.• Manage customer requests concerning modifications at all stages of the process by acting as liaison for all necessary parties. Show less

• Inbound and outbound calls to service low risk and/or pre-foreclosure accounts. • Provided modification solutions to homeowners by avoiding foreclosure sale while maximizing shareholders & investors profitability • Exceptional communication with attorneys and foreclosure vendors to assure fees/costs, timelines and guidelines are handled appropriately and at a timely manner. • Responsibilities include maintaining inbound call service levels and increasing borrower contact through… Show more • Inbound and outbound calls to service low risk and/or pre-foreclosure accounts. • Provided modification solutions to homeowners by avoiding foreclosure sale while maximizing shareholders & investors profitability • Exceptional communication with attorneys and foreclosure vendors to assure fees/costs, timelines and guidelines are handled appropriately and at a timely manner. • Responsibilities include maintaining inbound call service levels and increasing borrower contact through outbound attempts. • Determine customer’s capacity and willingness, educate customers on resolution alternatives, offer optimal solutions and complete a thorough review of each customer’s financial hardship. • Assist customers with loan modification documentation, timelines and other counsel to sale. Show less

- Followed up new business opportunities and set up meetings- Planned and prepared presentations- Communicated new product developments to prospective clients- Oversaw the development of marketing literature- Wrote progress reports- Provided management with feedback

• Consistently known for projecting company image through phone interaction by responding to orders, general customer inquiries, invoice questions, and customer complaints. • Process credits, debits and customer payment via phone or fax • Maintains solid customer relationships by handling their questions and concerns with speed and professionalism • Provided systems training for all new employees and upgrade training for existing employees. • Hired, trained and managed contract… Show more • Consistently known for projecting company image through phone interaction by responding to orders, general customer inquiries, invoice questions, and customer complaints. • Process credits, debits and customer payment via phone or fax • Maintains solid customer relationships by handling their questions and concerns with speed and professionalism • Provided systems training for all new employees and upgrade training for existing employees. • Hired, trained and managed contract and full-time staff of 15 • Evaluated and established credit limits for client accounts • Evaluated fees and services from UPS and continued negotiations for improved services and products. Show less