Willie Sinclair Email & Phone Number

Scotland, United Kingdom

The NWH Group service the whole of Scotland and Newcastle from 9 sites. With a vision to eliminate waste by transforming it into a valuable resource the NWH Group provide waste collection services to the Waste Management, Hospitality & Leisure, Construction & Engineering and Commercial & Industrial industries.Key Objectives:• Proactively manage a portfolio of allocated accounts worth around £4 million pounds, through scheduled, non-scheduled work and contracted, non-contracted work.• Promote cross selling with other NWH Divisions, for example Land Services.• Understand each individual customers / site requirement’s with regards to services existing and potential new, including contracts, SLA, volumes, rates etc.• Prepare and implement account plans, by identifying client requirement plans, both current and future.• Create and deliver KPI reports to identified Key Accounts.• Work with key departments within the NWH Group, Operations, Credit Control, Customer Services etc. To help better understand the business, helping customers and to show teamwork and unity within the business.• Work alongside the Sales Ledger and Credit Control departments to help with unpaid invoices, communicating with those managed Key Account main contacts to help the smooth transition of payments and if in query help resolve.• Carry out customer meetings, as per contract KPI Reviews, monthly, quarterly, annually etc.

Falkirk, United Kingdom

Veolia group is the global leader in optimized resource management. The Group designs and provides water, waste and energy management solutions that contribute to the sustainable development of communities and industries. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and to replenish them.Key Objectives / Achievements:• Man-Management of 25 staff on a 24/6 operational platform, including drivers and office staff.• In charge of staff recruitment, development, appraisals, holiday allocation and disciplinary procedures.• Responsible for vehicle maintenance, servicing, required repairs in line with transport and vehicle regulations.• Monitoring driver’s hours in line with FTA regulations.• I was in charge of making sure weekend work was allocated, fairly to drivers, and in line with making sure driving hours were not affected.• Developed and produced KPI information for the business and customers.• Was responsible for on-site Health & Safety of all staff who worked on the premises and visitors / contractors.• Took the site KPI targets when I started from the Falkirk site being second bottom of the UK list to second top, on an annual basis, monthly sometimes top of the list.

Livingston, West Lothian, United Kingdom

Global leader in Records Management, Secure Shredding, & Digital Services. Appointed to manage a portfolio of customers worth £2 million per annum. KEY OBJECTIVES:Proactively manage a portfolio of accounts through scheduled and non-scheduled communication. Generate profitable revenues through proactive identification, targeting and development of business opportunities. Promote cross selling with other Crown Worldwide service offerings. Establish each customer status with regards to products and services, including contracts, SLA, volumes, rates etc. Prepare and implement account plans, by identifying client requirements both current and future. Create and deliver KPI reports to identified key major accounts. 10% growth is required in revenues from key major accounts on a annual basis.Identify potential new customer prospects. Establishing a full understanding of the company, key stakeholders and requirements.

Edinburgh, United Kingdom

A leading nationwide integrated waste management business providing collection, treatment, recycling and technologically driven energy generation solutions. Looking after a portfolio of 20 customer accounts worth £2 million per annum, with additional responsibilities in customer retention. KEY OBJECTIVES / ACHIEVEMENTS:Year on year I have succeeded in negotiating business price increases for 100% of my customer portfolio, averaging a 10% increase over my customer portfolio. My largest account was worth £580k, University of Edinburgh, that involved me managing the mobilisation of 300+ containers being delivered to numerous sites in the Edinburgh area over one weekend, plus implementing a waste service collection provision based on daily / weekly collections at all sites. As part of my portfolio I have key accounts that require monthly KPI reports. I populate, manage and deliver these reports on set deadlines to key stakeholders within my customer base. I have succeeded in negotiating customer retention for 85% of potential threats of termination to the Biffa business. Also through a tender process I successfully retained the business of the Gyle Shopping Centre in Edinburgh for a further 3 years business. Retaining business revenues worth £85K. As retention / churn has a big focus within our business I was asked to project manage the existing Account Management and Business Development Managers through a retention programme created by myself. This involved setting up a gmail spreadsheet that everyone could access and update, along with key KPI's that were required to be updated on a twice a day basis. The spreadsheet would be checked by Senior Management. This process started in October 2015, by February 2016 we had reduced churn from average 23% to 12%. In 2014 I successfully secured a national project for 6 months work with Havelock Europa worth £55K.

Appointed to manage an account portfolio worth £1.8 million per annum, responsible for 190 customer accounts.Key Objectives / Achievements:• Secured additional revenue from existing and new contracts worth £114,400 in 2009 and £99,760 in 2010. • Consistently achieved all company targets not only for revenue but also for face to face meetings and new contracts.• Devised Continuous Improvement Account Plans to successfully facilitate a change of accounts structure by Senior Management. • My portfolio was made up of 5 different business sectors, Public Sector, Pharmaceutical, Professional Services, Legal Services and Financial Services.• As part of my portfolio I had key accounts that require monthly KPI report. I populate and manage the delivery of those reports on a monthly basis.• I had succeeded in negotiating business price increases for 94% of my customer portfolio.• In 2010 achieved £74,000 worth of secured projects over 13 customer accounts.

Livingston

Managed the flagship of Iron Mountain’s operational sites in Scotland. The Livingston facility is in excess of 280,000 square feet and holds over 3 million cubic foot of boxes. Full man-management responsibility of a team of 54, plus P&L responsible for a budget of £5m per annum.Key Objectives / Achievements:• Man-Management of 54 staff on a 24/5 operational platform.• In charge of staff recruitment, development, appraisals and disciplinary procedures.• Maintained a budget in excess of 5 million pounds per annum.• Serviced 1,100 client addresses on a daily basis.• Developed and produced KPI information for the business and customers.• In 2008 won best Health & Safety facility for Iron Mountain UK.• Achieved target of 21% and business savings of £3,000 per quarter.• Formulated an action plan which dealt with the movement of 800,000 boxes from the closure of other sites, balancing the level of resource needed with budgetary constraints, and a seamless move for clients.• Successfully planned for, and implemented two building extensions extending the building capacity size from 1.8 million cubic foot worth of storage space to 3 million.

Scotland East

When Iron Mountain acquired Datavault I was put in charge of a region, managing 3 facilities, Edinburgh, Inverkeithing & Innerleithen.Key Objectives / Achievements:• Man-Management of 50 staff over 3 facilities.• In charge of creating, maintaining and monitoring KPI reports for internal business use and customers.• I was responsible for planning and implementing a volume picking improvement plan over the 3 sites. • Evaluated and organized all training over the 3 facilities, along with creating and maintaining a training matrix for staff.• In my first year as a Regional Manager I achieved a Health & Safety award from the company for increasing awareness and H&S facility audit score from 30 points out of 100 to 70 points out of 100.• I developed various supplier agreements and negotiated the best rates for servicing for the business and budgets.

Inverkeithing

Assisted my Line Manager in the running of the Inverkeithing facility that is in excess of 56K square feet, the site holds in excess of 75K cubic foot of boxes.Key Objectives / Achievements:• Man-Managed 17 staff over 4 departments.• Managed yearly staff appraisals, holiday requirements along with required disciplinary procedures.• I was in charge of all warehouse, transport and media functions.• Created and maintained KPI stats in line with staffing, volumes, racking capacity, transport figures etc.• Maintained and controlled all budget figures from facility to operational costs.

Inverkeithing

Planned the day to day running of the Service Delivery Operations, ensured all data was dispatched to clients accurately and within Service Level Agreements. Ensured that the department was run within Budget and to the stringent health and safety regulations.Key Objectives / Achievements:• I was in charge of making sure all orders where ready for picking and delivery.• Maintained cost control on any required spends in relation to set yearly budgets.• Daily contact with customers for orders, queries or account questions.• Analyzed and implemented staffing requirements for required picking and put away volumes.