Willie Sinclair Email & Phone Number

Scotland, United Kingdom

• The NWH Group service the whole of Scotland and Newcastle from 9 sites. With a vision to eliminate waste by transforming it into a valuable resource the NWH Group provide waste collection services to the Waste.
• Proactively manage a portfolio of allocated accounts worth around £4 million pounds, through scheduled, non-scheduled work and contracted, non-contracted work.
• Promote cross selling with other NWH Divisions, for example Land Services.
• Understand each individual customers / site requirement’s with regards to services existing and potential new, including contracts, SLA, volumes, rates etc.
• Prepare and implement account plans, by identifying client requirement plans, both current and future.
• Create and deliver KPI reports to identified Key Accounts.

Falkirk, United Kingdom

• Veolia group is the global leader in optimized resource management. The Group designs and provides water, waste and energy management solutions that contribute to the sustainable development of communities and.
• Man-Management of 25 staff on a 24/6 operational platform, including drivers and office staff.
• In charge of staff recruitment, development, appraisals, holiday allocation and disciplinary procedures.
• Responsible for vehicle maintenance, servicing, required repairs in line with transport and vehicle regulations.
• Monitoring driver’s hours in line with FTA regulations.
• I was in charge of making sure weekend work was allocated, fairly to drivers, and in line with making sure driving hours were not affected.

Livingston, West Lothian, United Kingdom

Global leader in Records Management, Secure Shredding, & Digital Services. Appointed to manage a portfolio of customers worth £2 million per annum. KEY OBJECTIVES:Proactively manage a portfolio of accounts through scheduled and non-scheduled communication. Generate profitable revenues through proactive identification, targeting and development of business.

Edinburgh, United Kingdom

A leading nationwide integrated waste management business providing collection, treatment, recycling and technologically driven energy generation solutions. Looking after a portfolio of 20 customer accounts worth £2 million per annum, with additional responsibilities in customer retention. KEY OBJECTIVES / ACHIEVEMENTS:Year on year I have succeeded in.

• Appointed to manage an account portfolio worth £1.8 million per annum, responsible for 190 customer accounts.Key Objectives / Achievements:
• Secured additional revenue from existing and new contracts worth £114,400 in 2009 and £99,760 in 2010.
• Consistently achieved all company targets not only for revenue but also for face to face meetings and new contracts.
• Devised Continuous Improvement Account Plans to successfully facilitate a change of accounts structure by Senior Management.
• My portfolio was made up of 5 different business sectors, Public Sector, Pharmaceutical, Professional Services, Legal Services and Financial Services.
• As part of my portfolio I had key accounts that require monthly KPI report. I populate and manage the delivery of those reports on a monthly basis.

Livingston

• Managed the flagship of Iron Mountain’s operational sites in Scotland. The Livingston facility is in excess of 280,000 square feet and holds over 3 million cubic foot of boxes. Full man-management responsibility of a.
• Man-Management of 54 staff on a 24/5 operational platform.
• In charge of staff recruitment, development, appraisals and disciplinary procedures.
• Maintained a budget in excess of 5 million pounds per annum.
• Serviced 1,100 client addresses on a daily basis.
• Developed and produced KPI information for the business and customers.

Scotland East

• When Iron Mountain acquired Datavault I was put in charge of a region, managing 3 facilities, Edinburgh, Inverkeithing & Innerleithen.Key Objectives / Achievements:
• Man-Management of 50 staff over 3 facilities.
• In charge of creating, maintaining and monitoring KPI reports for internal business use and customers.
• I was responsible for planning and implementing a volume picking improvement plan over the 3 sites.
• Evaluated and organized all training over the 3 facilities, along with creating and maintaining a training matrix for staff.
• In my first year as a Regional Manager I achieved a Health & Safety award from the company for increasing awareness and H&S facility audit score from 30 points out of 100 to 70 points out of 100.

Inverkeithing

• Assisted my Line Manager in the running of the Inverkeithing facility that is in excess of 56K square feet, the site holds in excess of 75K cubic foot of boxes.Key Objectives / Achievements:
• Man-Managed 17 staff over 4 departments.
• Managed yearly staff appraisals, holiday requirements along with required disciplinary procedures.
• I was in charge of all warehouse, transport and media functions.
• Created and maintained KPI stats in line with staffing, volumes, racking capacity, transport figures etc.
• Maintained and controlled all budget figures from facility to operational costs.

Inverkeithing

• Planned the day to day running of the Service Delivery Operations, ensured all data was dispatched to clients accurately and within Service Level Agreements. Ensured that the department was run within Budget and to the.
• I was in charge of making sure all orders where ready for picking and delivery.
• Maintained cost control on any required spends in relation to set yearly budgets.
• Daily contact with customers for orders, queries or account questions.
• Analyzed and implemented staffing requirements for required picking and put away volumes.