Willie Smith Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Minnesota, Us

• Mac and PC desktop help desk support• Provide high quality technical support to all employees in prompt and efficient manner• Troubleshooting issues, system errors, and outages• Mac, Windows, and Linux server administration and patching• Commercial application support including ERP and industry-specific software• Involvement with compliance and security framework and policies• Vulnerability and remediation administration• Self-driven, team-oriented and a strong communicator• Project management for business-critical systems• Change Management oriented with strong documentation skills• Research and recommend improvements to existing systems, processes, and workflows • Provided first and second level remote and on-site support including maintaining, analyzing, troubleshooting, repairing, and installing for all IT supported hardware, software, and Windows operating systems, applications, and all peripheral devices• Work with the coordinator, customer, and facilities teams to effectively perform installations, moves, additions, and changes (IMAC)• Assure all tickets requiring follow up work, and/or escalation receive appropriate attention.• Assist in developing and documenting changes and improvements to current processes, knowledge base articles.• Setup and configure workstations, adhering to security requirements and City IT policies.• Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, tablets, and mobile devices• Provide support and basic training to clients for general operation of Windows operating system, MS Office tools/Office 365, application software and standard supported COTS software• Consult with customers and IT team members to provide hardware and software recommendations.• Prepare equipment for decommissioning, including secure removal of data. • Assist in maintaining hardware and systems inventories, ensuring they are kept up-to-date and as accurate as possible.

Touchtech is a private own business that I own and do in my spare time.

Minneapolis, Minnesota, Us

• Maintain computer Labs by applying security updates, resolution of hardware and software issues.• Re-imaging workstations as needed• Administers students email accounts• Assists with developing technology policies and standards.• Assist with delivering end-user support to staff and students as assigned.• Places software into production by loading software into computer; entering necessary commands.• Places hardware into production by establishing connections; entering necessary commands.• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.• Maintains system capability by testing computer components.• Prepares reference for users by writing operating instructions.• Evaluates system potential by testing compatibility of new programs with existing programs.• Compile, administer, and grade examinations or assign this work to others.• Evaluate and grade students' class work, laboratory work, assignments, and papers.• Initiate, facilitate, and moderate classroom discussions.• Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences.• Prepare course materials such as syllabi, homework assignments, and handouts • Imaging, configuring, and installing systems issued to users, decommission retired systems• Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility• Updating inventory records via IT Asset management system• Providing Telecom and Conference Room support• Installing, Managing, and Configuration Windows Operating System• Managing hardware and software inventory and ensure the inventory is up to date

• Troubleshooting (Tech support)• Problem Solving• 1. Professionally handle incoming calls and document end user interactions into incidents (80% of daily to-do's)• 2. Follow-up with end users on escalated incidents (15% of daily to-do's)• 3. Train on support processes and system knowledge (5% of daily to-do's)

Received above average marks after first review of becoming a managerHire, fire, and train employeesPerform cash verificationsPerform administrative duties such as responding to emails, entering data into spreadsheets, and ordering supplies

Buffalo, New York, Us

Provided inventory, cash and labor controlBudgeted for a full year and created goals to accommodate budgetShopped different vendors to negotiate pricing and reduce costsPerformed all payroll duties

Supervised cook lineFilled orders, prepared, and served enters

St Louis, Mo, Us

Perform administrative duties such as scheduling Hire, fire, and train employeesPerform cash verifications

Associate'S Degree, Information System Management Networking Administrator

Associate Degree, Information Technology

Network Engineer