Configure new user set-ups across multiple platforms (AD, Email, etc..)· Configure new hardware and hardware requests.· Troubleshoot hardware issues.· Troubleshoot application issues.

• Provide desktop support to 300+ users in Windows 7 Enterprise, Outlook 2010 and MS Office 2010• Remotely manage workstations with Remote Desktop to troubleshoot issues• Install and configure desktop hardware and software• Image all laptops and desktops for new hires using Altiris Deployment Solution• Troubleshoot and resolve problems with Cisco AnyConnect VPN clients• Provide Telecom support - setup and troubleshoot Avaya 2420 phones• Configure and troubleshoot Blackberries and all other smart phones• Troubleshoot video conference equipment & projectors

1. Break-fix support hardware (IBM AND Dell) 2.customer relationship mgmt 3..Windows 2000 server, Windows 7 AND XP OS 4.Remote Support - BOMGAR

Provide desktop support to 500+ users in Windows XP Professional, Outlook 2007 and MS Office 2007Install and configure desktop hardware and softwareImage all laptops and desktops for new hires using Ghost Image software

Provide desktop support to 300+ users in Windows XP Professional, Outlook 2007 and MS Office 2007Remotely manage workstations with Remote Desktop to troubleshoot issuesInstall and configure desktop hardware and softwareImage all laptops and desktops for new hires using Altiris Deployment SolutionTroubleshoot and resolve problems with Cisco AnyConnect VPN clientsProvide Telecom support - setup and troubleshoot Avaya 2420 phonesConfigure and troubleshoot Blackberries and all other smart phonesTroubleshoot video conference equipment & projectors Responsible for PC desktop and laptop deployments

Provide desktop support to 1000+ users in Windows XP Professional, Lotus Notes 8.5, and MS Office 2007Remotely manage workstations with SMS and ShowMyPC software to troubleshoot issuesInstall and configure desktop hardware and softwareImage all laptops and desktops for new hires using GhostTroubleshoot and resolve problems with VPN clientsProvide Telecom support - setup and troubleshoot Cisco based VOIP phonesConfigure and troubleshoot Blackberries and all other smart phonesTroubleshoot video conference equipment for remote offices and PCs/Projectors for onsite meetingsUpdate the customer & service desk with status and resolutionResponsible for PC desktop and laptop refreshes

EXPERIENCE Direct Brands Inc. 1997 - 2009Desktop Support Specialist Provided Level 3 technical support for Windows and Mac based systems for about 300 clients. Managed various areas of support including Executive support, break/fix of Windows and Mac based systems, system deployments, Blackberry activations and support, software packaging and deployment, security patch management, VPN support, VOIP phone installation and support. Utilized Remedy and Track-it; monitor and close user trouble tickets.

Provide technical support for network of 300 Windows XP Professional workstations and 8 Macintosh computers.Provided desktop support for Windows XP Professional, Microsoft Office 2003, MS Outlook 2003, and in-house software applications. Controlled workstations with SMS and DameWare software to remotely troubleshoot problemsUpdated trouble tickets in Numara Track-It! and Remedy Managed deployment of all Windows critical updates using PatchLink 6.4.0Installed, configured and troubleshoot all PC hardware and softwareProvided support for Blackberry and other smart phonesTroubleshoot and resolved problems with VPN clientsPerformed rotation of MS Outlook Exchange backups tapesReset passwords and inserted users into proper groups within Active DirectoryProvided telecom support - setup and troubleshoot Nortel based VOIP phonesSetup video conference equipment for remote offices and PCs/Projectors for onsite meetings

Provide technical support for network of 300 Windows XP Professional workstations and 8 Macintosh computers.Provided desktop support for Windows XP Professional, Microsoft Office 2003, MS Outlook 2003, and in-house software applications. Controlled workstations with SMS and DameWare software to remotely troubleshoot problemsUpdated trouble tickets in Numara Track-It! and Remedy Managed deployment of all Windows critical updates using PatchLink 6.4.0Installed, configured and troubleshoot all PC hardware and softwareProvided support for Blackberry and other smart phonesTroubleshoot and resolved problems with VPN clientsPerformed rotation of MS Outlook Exchange backups tapesReset passwords and inserted users into proper groups within Active DirectoryProvided telecom support - setup and troubleshoot Nortel based VOIP phonesSetup video conference equipment for remote offices and PCs/Projectors for onsite meetings