Willie Watkin work email
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Willie Watkin personal email
I am a hardworking individual eager to learn and support others. I aim to expand my network and cultivate lasting relationships. My objectives are to achieve success in my chosen endeavors with integrity, respect, and dedication.
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Global Help Desk LeadDavidsrockChula Vista, Ca, Us
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EntrepreneurPristine Marine Diving Service Mar 2020 - Jan 2024San Diego, California, United States• Conducted monthly evaluations, enhancing equipment reliability through diagnostics and targeted troubleshooting.• Improved operational efficiency by inspecting and resolving mechanical defects, delivering preventative maintenance to ensure functionality.• Inspected critical and underwater components, diagnosing wear and recommending solutions to improve performance and longevity.• Removed obstructions to optimize performance, enhance equipment longevity, and reduce operational strain efficiently.• Managed financial records using Intuit QuickBooks and TurboTax, boosting annual returns by 20%.
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Network Application SpecialistDexcom Sep 2016 - Jan 2019San Diego, California, United States• Delivered bilingual desktop support services for North America and South America.• Troubleshot hardware, software, and firmware issues via step-by-step support for patients, doctors, and partners.• Escalated complex issues to leadership and FDA, ensuring detailed reporting, compliance, and prompt resolution.• Provided technical guidance to patients, ensuring proper device functionality, Bluetooth pairing, and user satisfaction. • Adapted quickly to firmware changes, maintaining technical expertise and delivering high-quality support.• Performed FDA-mandated audio recall processes, reviewing and documenting calls to ensure compliance and quality assurance. -
Technical Support SpecialistEcoatm Gazelle Jul 2013 - Aug 2016San Diego, California, United StatesTech Support 1:• Assisted law enforcement with claims investigations and resolved customer inquiries regarding kiosk and stolen device issues.• Troubleshot software, hardware, and portal-dashboard issues remotely using GoToMyPC and Kaseya, minimizing downtime.• Responded to technical inquiries via phone or email, provided diagnostics, and ensured timely follow-up.• Escalated critical issues and documented interactions in Salesforce, improving compliance and maintaining accurate records.Electronic Processor: (Was promoted to Technical Support 1)• Processed and inspected phones and devices from ecoATM kiosks, ensuring accurate testing and documentation.• Created a streamlined data entry system, reducing errors and improving shipment timelines.• Developed an inventory control system, reducing discrepancies and improving operational efficiency.• Conducted tests on collected devices to ensure functionality before processing and shipment.• Maintained an organized inventory control system, ensuring accuracy and timely updates of stock.
Willie Watkin Skills
Willie Watkin Education Details
Frequently Asked Questions about Willie Watkin
What company does Willie Watkin work for?
Willie Watkin works for Davidsrock
What is Willie Watkin's role at the current company?
Willie Watkin's current role is Global Help Desk Lead.
What is Willie Watkin's email address?
Willie Watkin's email address is ww****@****atm.com
What schools did Willie Watkin attend?
Willie Watkin attended California Institute Of Applied Technology.
What are some of Willie Watkin's interests?
Willie Watkin has interest in Children, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Willie Watkin known for?
Willie Watkin has skills like Microsoft Office, Customer Service, Powerpoint, Microsoft Word, Social Media, Microsoft Excel, English, Event Management, Event Planning, Social Networking, Public Speaking, Public Relations.
Who are Willie Watkin's colleagues?
Willie Watkin's colleagues are Tanya Tong.
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