Senior Director Global Technical Support
Current
Jul 2024 - Present
AeroLeads people directory · profile
Will Coffey Email & Phone Number
Sr. Director, Global Technical Support
at
Ivanti
1 work email found
@ivanti.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Sr. Director, Global Technical Support
Location
Salt Lake City Metropolitan Area, United States, United States
Who is Will Coffey? Overview
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Quick answer
Will Coffey is listed as Sr. Director, Global Technical Support at Ivanti, based in Salt Lake City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at ivanti.com and a matched LinkedIn profile for Will Coffey.
Will Coffey previously worked as Senior Director Global Technical Support at Ivanti and Director Global Technical Support at Ivanti. Will Coffey holds Bachelor Of Applied Science (B.A.Sc.), System, Networking, And Lan/Wan Management/Manager from Broadview College.
Company email context
Email format at Ivanti
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{first}.{last}@ivanti.com
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AeroLeads found 1 current-domain work email signal for Will Coffey. Compare company email patterns before reaching out.
Profile bio
About Will Coffey
Bachelors of Science - Networking and Security• Cisco Certified Network Associate certified• CompTIA Security+ (SY0-301) certified• ITILv3 Foundation certified• CompTIA Network+ (N10-005) certified • Active Directory, DNS, DHCP, WINS, Exchange, VPN, Radius, WSUS, Microsoft Endpoint Protection, McAfee EPO, File and Print services, IIS/apache, Certificate Authority, MS Cluster Services, Sharepoint• Excellent communication expertise - Skilled punctuation and syntax abilities• Expert experience in the utilization of the following system monitoring tools: IBM Tivoli Netcool, IBM Tivoli 6.22, Managed Objects v4.7, and IT Service Management 7.5.• Proficient in Microsoft Office 10 Software• User Account Administration• BMC Remedy IT Service Management• Skill in working in a team environment with clients and customers to assess their needs, providing information or assistance resolving their problems or satisfying their expectations• Knowledge of security software and security regulations in a WINDOWS/UNIX systems environment• Detailed oriented motivated professional• Knowledge of Work Flow and Production Processes• Ability to Communicate proficiently Orally and Written• BMC Remedy Trouble Management System• Proficient in monitoring FORMULA and Business Availability Systems• Ability to make complex decisions in demanding situations• Personable and persuasive in communicating creatively with others from all cultural and economic levels
Listed skills include Active Directory, Computer Hardware, Hardware, Servers, and 33 others.
Current workplace
Will Coffey's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles
Will Coffey work experience
A career timeline built from the work history available for this profile.
Director Global Technical Support
Current
Apr 2022 - Present
Senior Manager, Technical Support (Ssg)
May 2018 - Mar 2022
Software Support Engineer Team Lead
Aug 2015 - Mar 2018
Senior Technical Support Engineer
- Primary support liaison between company and customer (Patch Management/Software Distribution)
- Primary Macintosh support technician for Security & Software Distribution
- Serves as mentor and point of escalation for management and provides vital training to junior associates
- Resolves clients questions and problems remotely in the areas of system configurations/setup, product functionality and bugs/enhancements
- Identify and document product defects for review and validation
- Set up and maintains a laboratory to simulate and reproduce customer problems.
Dec 2013 - Aug 2015
Senior Tier 2 Administrator
- Performs Tier II level installation, upgrades, and daily maintenance of hardware and software consisting of Windows and Microsoft based operating systems
- Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software /hardware.
- Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
- Interacts daily with supervisor, peer groups and customers in order to manage work flow in timely and professional manner.
- Responsible for removal and proper disposal of old equipment and data deemed Classified.
- Responsible for documenting, upgrading and replacing hardware and software systems.
Apr 2013 - Nov 2013
Support Center Analyst
Participates in the planning and delivery of a full range of customer support services to the organization.Provides advice and assistance to customers and troubleshoots the most complex problems in a manner that minimizes interruptions in customers' ability to carry out critical business activities.Presents formal and informal training and assistance to.
Oct 2010 - Mar 2013
1 education record
Will Coffey education
-
Broadview College
FAQ
Frequently asked questions about Will Coffey
Quick answers generated from the profile data available on this page.
What company does Will Coffey work for?
Will Coffey works for Ivanti.
What is Will Coffey's role at Ivanti?
Will Coffey is listed as Sr. Director, Global Technical Support at Ivanti.
What is Will Coffey's email address?
AeroLeads has found 1 work email signal at @ivanti.com for Will Coffey at Ivanti.
Where is Will Coffey based?
Will Coffey is based in Salt Lake City Metropolitan Area, United States, United States while working with Ivanti.
What companies has Will Coffey worked for?
Will Coffey has worked for Ivanti, Landesk Software, Quality Business Engineering, and Disa.
How can I contact Will Coffey?
You can use AeroLeads to view verified contact signals for Will Coffey at Ivanti, including work email, phone, and LinkedIn data when available.
What schools did Will Coffey attend?
Will Coffey holds Bachelor Of Applied Science (B.A.Sc.), System, Networking, And Lan/Wan Management/Manager from Broadview College.
What skills is Will Coffey known for?
Will Coffey is listed with skills including Active Directory, Computer Hardware, Hardware, Servers, Networking, Software Installation, Operating Systems, and Windows.
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