Will Drew Email & Phone Number

Dallas, TX, US

• Online broadcasting (Sportsgram.net & NFHS.com), recruiting education, videography, editing, photography, press releases.
• Assist in managing various multimedia contracts utilizing videography, photography, and graphic artistry skills to design athletic uniforms, jerseys, logos, and websites.
• Provide on-air play-by-play, color commentary as well as camera duties for seasonal high school and collegiate athletic events.
• Assist with setup, installation, and breakdown of audio/video equipment used for live or tape-delayed broadcasting of sporting events via internet streaming.
• Provide video, photography, graphic and website development under the Fressh Multimedia brand.
• Commercial video creation for various clients/youth athletic programs.Multimedia projects include:MW Logistics, LLC. Dallas, TX July 2014 - November 2014Research Consultant

Dallas, Texas, United States

Troubleshoot, diagnose, repair, (or arrange repair) for any hardware issues. Provide IT support for Partners, Paralegals, and employees of Holland & Knight. Support is provided via a combination of Onsite and Remote processes. Small percentage of the workforce use MacBooks for their daily tasks majority use PC's/Laptops. Handle all issues related to.

Dallas/Fort Worth Area

On-site support of multiple agencies under the WPP umbrella as well as remote support for 4 others. I handle all issues related to Windows or MAC operating systems as well as Office 365 troubleshooting. Also handled domain connectivity as well as domain security managing Group Policies and Active Directory.

Dallas, Texas

• This position was with a leader in Trading of Coffee, Cotton and Sugar. Main duties included handling all desktop support duties for the corporate office in Dallas as well as remote support for our users in the.
• Technical support for 500+ end users working in Windows 7, 8.1 and 10 environment. Imaging new workstations with Windows 10 as well as reimaging disabled workstations in order to re-add to the network using PXE boot.
• Network administration and pushed software updates via Desktop Central.

Irving, Texas

• This position started out as a 6 month contract. Converted to permanent status after 2 months. Assisted call center employees with various technical issues ranging from basic desktop applications to more complex remote.

Irving, Texas

• This was a 6 month contract project with Nissan Motors Acceptance Corporation to conduct the migration of Windows operating system from Windows 7 Enterprise to Windows 10. Completed migration of 100 workstations within.
• Technical support for 1000+ end users working in Windows 7, 8.1 and 10 environment. Imaging new workstations with Windows 10 as well as reimaging disabled workstations in order to re-add to the network using SCCM.

Dallas, Texas

• Provided Level II technical support including troubleshooting and resolution for both hardware and software related issues in Windows 7, 8.1 and 10 environments working exclusively with Dell Desktop and Laptop.
• Used SCCM to install software via the Software Center as requested by end-users or required per network policy. Used SCCM to push software installs in real-time as well as software installations that were scheduled to.
• Also used standard tools, processes, and knowledge base to resolve a variety of issues mostly in person and also remote assistance via telephone, email, and/or internet to resolve customer issues without further.
• Supported 1000+ end users, utilizing Active Directory to retrieve status of user accounts and escalate to security team for any required updates or changes. Also used AD to install printers for restricted network.

Dallas/Fort Worth Area

Organized and run daily operations for the league as well assisted each organization in serving over 1500 children yearly. Too many duties to name...

Dallas, TX

• First Tier technical support and troubleshooting for incidents reported by internal employees and contractors of Texas Children’s Hospital, including hardware, software, network access and security.
• Utilized the standard tools, procedures, and knowledge base, via telephone, email, and/or internet/intranet to resolve the issue without escalation if possible.
• Resolved network access issues via logon and password resets using RSA Remote Access troubleshooting via iPass token technology

Dallas County, Texas

• Level II end-user support for hospital, offices and related clinics for Parkland system.
• Installed computer workstations and printers for every exam room and office at the new Hatcher Station Health Center, a 36-million-dollar project in the southern sector of Dallas County.
• Printer support on-location at the hospital along with various infirmaries and clinics in the Parkland system.
• Used Symantec Ghost to image new or reimage infected or corrupted workstations.
• Backed up user profiles to network share in order to restore after reimage is completed.
• Installed prerequisites for Citrix Licensing servers, Citrix Presentation servers, as well as installing the Terminal Services role on Windows Server.

Dallas, Texas

• First and Second Tier technical support and troubleshooting for incidents reported by internal employees of Rockwell Automation, including hardware, software, network access and security.
• Utilized the standard tools, procedures, and knowledge base, via telephone, email, and/or internet/intranet to resolve the issue without escalation if possible.
• Resolved network access issues via logon and password resets using Remote Access troubleshooting via iPass and SecureID key fob and token technology.

Dallas, Texas

• Technical support in Windows NT and XP environment along with proprietary software installs.
• Troubleshoot and repaired network connectivity utilizing various command line switches.
• Pushed applications to users remotely using System Management Server (SMS).
• Worked to resolve technical and network access issues via telephone during normal office hours.
• Responsible for troubleshooting, reporting and resolving all technical support and network issues.
• Created WIM images using Symantec Ghost to image new and re-image corrupted client workstations.

Irving, TX

• ExxonMobil, Addison, TX October 2003 - April 2005
• Handled security issues by unlocking and resetting user accounts in Active Directory.
• Monitored and Provided support for ExxonMobil Network Servers and Applications.
• Troubleshot and resolved all end-user requests including remote access issues.
• Documented each incident in Remedy for resolution or escalation to Level II support.
• Utilized command line utilities ipconfig, tracert, and ping to determine network connectivity.

Coached, mentored and provided DJ services for the boys and girls participating with youth football for the Mesquite Tigers and Mesquite Longhorns.

Addison, TX

• Troubleshot and performed various tasks related to Active directory and DNS issues using command line utilities dsquery, ipconfig, gpupdate, gpforce, diskpart, ping, tracert and telnet
• 24/7 Support Critical for Network Servers, Switches and Applications.
• Researched and documented outages/resolutions and then troubleshot all network issues.
• Mapped drives for users using log on scripts in Group Policy Management Console in Windows Server 2000 and 2003 Servers.
• Assisted with Help Desk duties during peak and after-hours.

Garland, Texas

• Provided customer-based technical support via the internet regarding roll-out of Windows 98.
• Supported Windows95/98 OS, Internet Explorer as well as Windows Install/Reinstall.
• Responsible for detailed documentation of each case as well as frequent follow-ups to ensure total resolution of customer issues via phone and web-based customer support.
• Provided technical help desk support for Network Associates online products.
• Assisted with software download, installation, troubleshooting.