Willie Morris Ii Email & Phone Number

● Assisted leaders and recruiters with team expansion by interviewing and vetting 15+ new hires● Conducted training and led a team of 15+ new hires, as a station trainer, on proficiency of SOPs andmeeting aircraft departure deadlines.● Collaborate cross functionally and led a team of 3 to ensure timely completion of aircraft departure.● Recognized for exceptional attention to detail and problem-solving in ramp operations.

● Managed a team of 10 by providing SME knowledge to develop roadmaps to help meet department goals.● Facilitated team meetings by preparing agendas, scheduling meetings and recapping meeting minutes.● Collaborated cross functionally to diagnose and resolve complex hardware and software issues for asimplified customer support journey.● Acted as the dedicated point of contact for escalated customers, providing a personalized experience andmaintaining detailed documentation for seamless future engagements.