Willie Jones, Ph.D. Email & Phone Number

I am responsible for ensuring our organization remains profitable. To accomplish this, I oversee strategy and direction, promote expansion, lead innovation, and spearhead all aspects of talent strategy & leadership development.In this role, I facilitate:▪ Talent Strategy & Development▪ Leadership Development ▪ Executive Coaching ▪ Diversity, Equity, Inclusion & BelongingAdditional responsibilities include: - Develop and execute the company’s business strategies- Prepare and implement comprehensive business plans to facilitate achievement- Communicate and maintain trust relationships with business partners- Oversee the company’s financial performance, investments and other business ventures- Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance- Act as the public speaker and public relations representative of the company in ways that strengthen its profile- Analyze problematic situations and occurrences and provide solutions to ensure company survival and growthFormer/Current Client List:- Boeing - FedEx- Federal contract with Intelligence Community- Keller Williams- Harbor Freight Tools- Honda- Hyundai- Lincoln Financial Group- NY Life- Terminix- Corning- Brown Brothers Harriman- Mythics- Cantor- Sunlight Battery- Lenovo- Honeywell- Continental- High Point Chamber of Commerce- Alamance Community College- Forsyth Technical Community College- Guilford Technical Community College- Hollins University- Pepperdine University- US House of Representatives- Middle East Broadcasting Network- Dassault- Seton Hall University- Pitney Bowes- Center for Disease Control (CDC)- Boston Scientific- Noregon Systems- Zeihl-Abegg- Lubrizol- GE Healthcare- BD Diagnostics - Federal Reserve Bank of Boston

Saltash, Cornwall, Gb

At Hemsley Fraser, we are passionate about the transformative effect that learning can have...to make working life better and businesses more effective. In essence, we create learning experiences that engage individuals, teams, & the workforce.Topics facilitated include:- Building Your Brand and Value Proposition- Communicating with Impact- Emotional Intelligence - Management Essentials - Providing Feedback- First Time Manager- Risk Management - Building Your Influence- Business Storytelling- Strategy- Communicating Effectively- Presentation Skills- Persuading and Influencing- Interviewing Skills- Facilitation Skills- Excelling as a People Manager - Trust & Respect- Communicating w/Clarity - Motivating & Delegating

New York, Ny, Us

American Management Association is a world leader in professional development, advancing the skills of individuals to drive business success. In this role, I facilitate virtual and face-to-face sessions to individual contributors, front-line supervisors, mid-level managers, and senior leaders. Topics facilitated include:- Communicating Up, Down and Across the Organization- The Voice of Leadership: How Leaders Inspire, Influence, and Achieve Results- How to Flex Your Communication Style- Leading Your Team Through Change- Achieving Your Goals with Perseverance- Instructional Design Certificate Program- Managing Chaos: Setting Priorities - Advanced Executive Leadership Program- Psychological Safety: An Imperative of High Performing Teams- Moving from Inclusion to Belonging: How to Shift from Intent to Impact - Developing Executive Leadership- Building a Resilient Mindset to Thrive During Chaos and Change

Bridgeville, Pa, Us

DDI’s passion for almost five decades is in the practice of leadership. We help organizations select and develop leaders at all levels. By helping organizations create better leaders, those leaders lead their organization into a more successful future. The primary focus for Adjunct Consultants is to support the delivery of DDI’s leadership development solutions through both virtual platforms and in-person when required, with a primary focus on delivering DDI’s front line and mid-level leadership content. Responsibilities include:- Facilitating to audiences that include of any of the following: senior leaders, mid-level leaders, front-line leaders, or individual performers - Assessment center administration and delivery for a variety of DDI’s executive assessment solutions, online/remote and in-person- Executive-level simulation scoring and interpretation, including integration of behavioral and personality data- Composing comprehensive summaries or reports that reveal overall performance trends- Delivering feedback to assessment participants and providing an overview of assessment center performance to managers and hiring leaders- Executing standard processes and maintaining a quality focus in all work activities- Championing continuous improvement and implementing new approaches/methods when needed- Participating in ongoing training and global calibration efforts by leveraging assessment expertise- Working collaboratively within US Operations (i.e., Sales, Consulting, PMO) to meet client needsTopics facilitated include: - Addressing Poor Performance - Coaching- Building & Sustaining Trust - Valuing Differences- Engaging and Retaining Talent- Conversations to Inspire Performance- Communication: Connect Through Conversations- Embracing Change- Driving Change- Fostering Psychological Safety

Burbank, California, Us

Employers are particularly interested in the professional certifications of job applicants. Adding an RBLP certification to your LinkedIn profile and resume will make you more competitive in the eyes of employers and increase your earning potential. An RBLP certification says that you are ready to build resilient teams and lead them in a challenging environment. Resilience is more than just the ability to overcome adversity. Resilience is the ability to adapt and grow as a result of the adversity. Resilient teams are stronger together and they make organizational learning and change possible. Successful organizations bring processes and people together to accomplish goals. We manage process and we lead people. Functional certifications in project management, human resources management, facilities management, and information technology are about managing process. The RBLP certifications are the perfect complement to a functional certification.

Nc, Us

In this role, I support our organizational vision to transform lives and the communities we serve. This is accomplished by building rapport with learners, assessing learning gaps, facilitating innovative learning solutions, and evaluating for impact. Key responsibilities include:- Developing online course materials and incorporating diverse learning strategies- Maintaining knowledge of current and emerging trends, assesses the impact, and collaborates with stakeholders- Managing progress of assigned projects to ensure execution of expected outcomes and recommend corrective actions- Administering training to students virtually and in person

Salt Lake City, Ut, Us

WGU Academy is a startup-stage organization operating as a standalone entity under the Western Governors University umbrella. WGU academy exists to dramatically impact college and career readiness efforts on a large scale.As the Manager of Learning and Organizational Quality, I served WGU Academy’s Academic Organization through quality assurance, onboarding, and talent development. In this role, I worked collaboratively with the Academy’s leadership team to develop competencies, objectives, trainings, assessments, and evaluation methods. At its core, my role was to ensure the optimization of our internal talent. Additional responsibilities included:- Providing ownership and accountability of key metrics that impact faculty and staff performance, and ultimately student success.- Partner with senior leaders to identify solutions to problems through quantitative and qualitative data.- Leading and developing staff members to improve competency, proficiency, and job mastery - Overseeing the organization of large-scale training events and activities both in-person and virtually.- Applying current industry trends and best practices in education, learning, and talent development to work processes and experiences that meet WGU Academy goals.- Designing effective training products, using innovative approaches, based on training needs analyses and adult learning theory.- Facilitating and planning regular in-service training sessions for coaching staff, including leading sessions,- Collaborating with presenters, and measuring results to ensure a high-quality training experience.- Suggesting product and process improvements that result in the best potential outcomes for faculty, staff, and students.

Davidson, North Carolina, Us

The Talent Management & OE Leadership Specialist III is responsible for the needs, identification, development, facilitation, evaluation, and coordination of Leadership, Learning, and Organizational Effectiveness programs/initiatives throughout MSC. The position interacts with all levels throughout the Customer Support Centers, Customer Fulfillment Centers, and Field Sales Operations. Additionally, this position is responsible for leading and executing Signature Leadership Programs targeting (1) Emerging Leaders with high potential/performance, (2) Front Line Managers of Associates with high potential/performance, and (3) Managers of Managers with high potential/performance.Additional responsibilities include:- Implement and evaluate leadership development curriculum and related programs that align with organizational goals.- Lead projects involving assessment, program design, competency model, and organizational development.- Consult with business leaders and make sound recommendation on Organizational Effectiveness solutions.- Conduct surveys, training needs meetings, interviews and observations to identify training needs.- Facilitate training programs to associates and management. - Develop curriculum in response to needs. - Create instructional methods that include individual training, train the trainer, group instruction, lectures, conferences, meetings and workshops.- Analyze human performance data to assess the impact of effectiveness of programs, reports results and manage ongoing process improvements related to results of evaluation.- Provide 360 feedback and coaching to leadership.- Demonstrate the leadership skills necessary to make sound recommendations and effectively handle diverse and complex problems.- Act as a project manager for leadership programs, creating and managing project timelines, planning resource needs, and ensuring the project is implemented on time and within the prescribed scope.

Irvine, Ca, Us

I was responsible for the learning & development needs of all client specific sites across North America (Alabama, Georgia, Florida, Kentucky, North Carolina, Virginia, Illinois, & California). Additionally, I led a team of 8 Training Managers who each managed a team of seasoned trainers. Together, we were responsible for the learning & development needs of well over 1000 employees.

Radnor, Pa, Us

I served as a change champion and managed a cross-locational Training and Development team. My team was responsible for the training and development needs of 20+ customer facing teams, totaling more than 500 associates. Additional responsibilities included:- Managing a cross-locational team of 4 Business Learning Partners and 5 Training Associates in the development, implementation, and evaluation of training - Developing and conducting complex training needs assessments for new program development- Managing ongoing assessments of training effectiveness with a focus on accelerating/enhancing productivity, engagement & quality - Collaborating with management to incorporate new trends and developments in current and future solutions - Providing thought leadership that stimulates strategic and innovative thinking throughout the organization- Maintaining knowledge on current and emerging developments/trends and assess the impact of developments/trends- Consulting and partner with stakeholders and/or management to support the successful application of skills learned

Radnor, Pa, Us

I managed the day-to-day operations of a customer focused processing team; we were responsible for producing high quality work to 20+ customer facing teams. My responsibilities included coaching, mentoring, analyzing data, and ensuring both high quality and high productivity. Additional responsibilities included:- Managing a cross-locational team with 18 direct reports, evaluate performance, and take appropriate action to meet and/or exceed performance standards- Managing service levels and troubleshoot processing issues- Ensuring that top talent is hired and retained- Establishing and implementing priorities, performance goals, and objectives to ensure group results- Identifying and recommending process improvements that significantly reduce workloads or improve quality- Championing and enhancing organizational initiatives by positively influencing and supporting change management

Radnor, Pa, Us

I served as an internal champion of change, conducted complex needs assessments, designed customized learning solutions, and expertly facilitated learning solutions to individual contributors, supervisors, managers, and senior leaders. Additionally, I evaluated the impact of learning solutions by checking for the transfer of new learning skills, knowledge, and behaviors back to the job. Additional responsibilities included: - Identifying and recommend process improvements that significantly reduce workloads or improve quality- Championing and enhance organizational initiatives by positively influencing and supporting change management - Maintaining knowledge on current and emerging developments/trends and assess the impact of developments/trends- Collaborating with management to incorporate new trends and developments in current and future solutions - Managing, conducting, and analyzing more complex assignments and projects - Serving as trusted training resource to team members and applicable internal/external stakeholders - Demonstrating excellent presentation and facilitation skills during on demand Training sessions catered to customer needs- Utilizing instructional design principles to develop content, needs assessments, job aids, and training plans - Conducting detailed needs assessments (SWOT Analysis, etc.)- Serving as trusted LMS administrator

Radnor, Pa, Us

I led efforts to revitalize our training delivery best practices by mentoring and coaching fellow trainers on their in-class delivery of content. I conducted routine needs assessments, designed customized learning solutions, and expertly facilitated learning solutions to individual contributors, supervisors, managers, and senior leaders. I assisted with evaluating the impact of learning solutions by checking for the transfer of new learning skills, knowledge, and behaviors back to the job. Additional responsibilities included:- Executing training and ongoing training evaluations to ensure effectiveness of programs and recommend modifications as necessary- Promoting and enhancing organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility- Identifying and communicating to management process improvements that reduce workloads or improve quality for his/her assigned area(s) of responsibility - Developing training materials, manuals, procedures and/or visual aids to meet objectives of his/her assigned area(s) of responsibility- Developing and conducting training needs assessments and determines training requirements for new program development- Liaising with assigned area(s) of responsibility to ensure training materials, procedures, plans and/or programs reflect business needs and support - Proactively collaborating and communicating with appropriate internal/external stakeholders to address training gaps to optimize organizational performance- Sharing knowledge with junior and/or peer team members- Serving as trusted LMS administrator

Radnor, Pa, Us

I redesigned aspects of the previous onboarding training program and delivered an updated onboarding experience to new hires. Additionally, I served as one of two facilitators responsible for launching a new curriculum of soft skills courses. As part of the launch, I designed, delivered, and evaluated training sessions that were widely available to 500+ associates.Additional responsibilities included:- Creating, implementing and evaluating basic training content for assigned area(s) of responsibility to meet training objectives - Delivering training and ongoing employee training assessments and provide management with training results- Creating and facilitating training which demonstrates flexibility and adaptability in a variety of settings (classroom, remotely via WebEx, video conferencing, etc.) as needed to meet department training objectives - Supporting and promoting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility- Maintaining knowledge on current and emerging developments/trends for assigned area(s) or responsibility- Serving as trusted LMS administrator

Greensboro, Nc, Us

I served as lead course builder and partnered with Professors to redesign their courses for remote learning opportunities. I used a variety of e-learning software and incorporated instructional design principles to ensure optimal class design. I provided leadership to fellow course builders and trained Professors on the benefits/functionality of remote learning software. I exercised influence with Professors and peers to update their traditional learning approaches to more modern methodologies. I am Quality Matters certified.Additional responsibilities included:- Leading a group of 6 Course Builders- Analyzing course offerings using Quality Matters rubric- Partnering with professors and/or instructional designers to develop courses- Developing course materials- Matching learning or performance objectives with appropriate instructional materials and objectives- Working alongside faculty members to incorporate appropriate multimedia and course enhancements- Facilitating technology training and providing assistance with technology tools as needed- Working independently, prioritize tasks, and meet deadlines- Serving as a trusted LMS administrator

Greensboro, Nc, Us

I managed a team of 6 student employees and coordinated student activities to increase student engagement and learning.Additional responsibilities included:- Managing a team of six employees and providing required training - Planning, implementing, managing and overseeing new student program organizations functionality- Serving as a liaison between student population and Program Directors - Defining, composing and implementing goals/objectives to improve department efficiency- Researching, reviewing & interpreting data to evaluate options & make recommendations to management- Researching and recommending actions to replace and update current methodologies and processes- Defining resources and scheduling for project/program implementation- Performing team assessments and evaluations.- Efficiently identifying and solving project issues- Strong organizational, presentation, and customer service skills

Jamestown, Nc, Us

I provided instructor led learning solutions to a diverse audience of students, 20+ students per class. I empowered students seeking to enter four-year universities by teaching them critical soft skills such as: Diversity and Inclusion, Communication, Critical Thinking, Relationship Building, Emotional Intelligence, etc.Additional responsibilities included:- Utilizing a variety of teaching styles and methods to accommodate diverse learning styles of students - Maintaining a knowledge base in adult learning content areas, and college and community resources - Providing timely feedback to students on a daily basis- Advising students regarding goals, progress and attendance- Implementing student retention strategies- Demonstrating proficiency in teaching, classroom management, advising students and responding to their needs- Maintaining course management system to track student progress and quality hours of instruction - Assisting with student admissions and registration at start of each semester - Attending and participating in appropriate local, regional and state training to enhance job performance. - Performing duties as assigned to promote the mission and goals of the Adult Education program and Guilford Technical Community College - Demonstrating and modeling the College’s employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork

Greensboro, Nc, Us

I taught technology, engineering and design, to a diverse population of high school students. Through the art of lesson planning, I was introduced to the principles of instructional design. I managed a classroom full of diverse personalities and learned to create consensus in order to move forward toward a common goal.Additional responsibilities included: - Planning, preparing and deliveingr instructional activities that facilitate active learning experiences- Establishing and communicating clear objectives for all learning activities- Providing a variety of learning materials and resources for use in educational activities- Identifying and selecting different instructional resources and methods to meet students' varying needs - Using relevant technology to support instruction- Observing and evaluating student's performance and development- Providing appropriate feedback on work

New York, New York, Us

I worked as an entry level sales and customer service agent, in a call center environment. As part of the role, I cultivated new and repeat business from internal and external clients, met predetermined sales goals, and answered customer questions before, during, and after the sale

Cary, Nc, Us

I served as a high school teacher and taught Business Law to a diverse population of students. I managed a classroom full of diverse behaviors and influenced students to work toward a common goal.Additional responsibilities included:- Planning, preparing and delivering instructional activities that facilitate active learning experiences- Establishing and communicating clear objectives for all learning activities- Providing a variety of learning materials and resources for use in educational activities- Identifying and selecting different instructional resources and methods to meet students' varying needs - Using relevant technology to support instruction- Observing and evaluating student's performance and development- Providing appropriate feedback on work

Raleigh, Nc, Us

I worked in a call center environment and provided high quality customer service to meet customer needs. This included servicing approximately 80+ phone calls per day and ensuring optimal customer interactions. Additional responsibilities included:- Opening accounts for new and existing members, informed members of the various accounts SECU (State Employees’ Credit Union) offers- Data entry - Ensuring paperwork was completed with no errors- Transferring funds from one account to another account for members- Processing wire transfers for members- Assisting customers with online internet resets- Offering great customer service; dealt with member complaints and questions about accounts and ensured that calls were not escalated to a supervisor

Doctor Of Philosophy (Phd), Leadership Studies

Master Of Science (M.S.), Adult And Continuing Education

Bachelor Of Science (B.S.), Business Teacher Education & Marketing Teacher Education