Willie Madsen Email & Phone Number

Fremont, Ca, Us

Fremont, Ca, Us

Fremont, Ca

San Jose, California, United States

WFR - Role was eliminated 9/15/24

San Jose, California, United States

San Jose, Ca

San Francisco Bay Area

Supporting and working on End to End Commerce flows, from Quoting (CPQ) through Delivery engagement. Improve system communications and interactions to effect data accuracy, and limit the potential impacts and delays to our Customer and Partners

San Jose, Ca

Responsible for making data driven decisions around governance and scoping and quoting of services globally.• Managed business governance rules and “Protected the business”• Negotiated terms with account team members• Regarded as Subject Matter Expert• Responded to complicated RFPs and RFQs in a timely manner; regularly meeting SLAs• Interfaced between Sales and delivery

San Francisco Bay Area

Business Operations Manager (2010 – Present)Responsible for making data driven decisions around governance and scoping and quoting of services to US and Global customers.• Responded to complicated RFPs and RFQs in a timely manner; regularly meeting SLAs.• Scoped and quoted complex Service Provider and Enterprise deals which resulted in $229M of premium levels service revenues.• Managed business governance rules and “Protected the business”.• Negotiated terms with account… Show more Business Operations Manager (2010 – Present)Responsible for making data driven decisions around governance and scoping and quoting of services to US and Global customers.• Responded to complicated RFPs and RFQs in a timely manner; regularly meeting SLAs.• Scoped and quoted complex Service Provider and Enterprise deals which resulted in $229M of premium levels service revenues.• Managed business governance rules and “Protected the business”.• Negotiated terms with account team members.• Regarded as Subject Matter Expert.• Interfaced between Sales and delivery. Show less

San Francisco Bay Area

Customer advocate for designated mission-critical customers, such as Cisco, Sprint, Boeing, AT&T, Microsoft. Engaged as the liaison between the customer and Cisco’s technical support, to track everyone and everything that touched the service process, drove improvements and ensured excellence at every phase.• Partnered with technical delivery team to create and develop initial dedicated customer support (cell) team to largest service provider customers.• Managed Golden Rules… Show more Customer advocate for designated mission-critical customers, such as Cisco, Sprint, Boeing, AT&T, Microsoft. Engaged as the liaison between the customer and Cisco’s technical support, to track everyone and everything that touched the service process, drove improvements and ensured excellence at every phase.• Partnered with technical delivery team to create and develop initial dedicated customer support (cell) team to largest service provider customers.• Managed Golden Rules Improvement Process II (GRIPII) consisting of a team of High Touch Operations Manager and Support Engineers to review, audit and provide corrective actions to Customer Golden Rules• Team lead, “go to” person / main point of contact, and general subject matter expert.• Seen as “Trusted Advisor”; built strong relationships and rapport with assigned customers.• Performed and delivered trending analysis to both internal and external stake holders. Show less

San Francisco Bay Area

• Person in charge of multi-million dollar grocery store• Customer Service Manager• People manager, scheduling, bookkeeping, ordering, stocking, cashier, receiving

Bachelor Of Science - Bs, Business Administration, Management And Operations, B

Certificate, Project Management

General Studies

Activities and Societies: Swim team Swim Team