My Passion…The Hospitality Industry.My Expertise….Online Reputation Management.Based on my customer service and hotel operations experience, I founded my company R 360 Consulting Inc. The R360 stands for Reviews + Responses + Reputation = Revenue. That is what our mission statement is, and that is what we strive to achieve for our clients. Our clients are our partners.I lead a group of people smarter than me. By combining my experience, their skills and todays internet technologies, we have created a portfolio of three essential products services for our clients.1. We respond to all your reviews on your behalf in the appropriate manner, ensuring higher ratings and more bookings from potential clients looking at your TripAdvisor page.2. We have created digital tools to get you more reviews from your existing guests, and the system encourages your happy guests to post great reviews about your hotel.3. We create websites directly sending customers to your specific hotels’ brand . com booking page, thus ensuring you get more direct bookings, bypassing OTAs and 20% commissions.Who am I ?I started as a bellman in the hotel industry 24 years ago, and worked (learned) my way up to be a GM of various NYC properties under Choice, Best Western, Days and Independent flags. Also served a term on the Franchise Advisory Committee (FAC) for Days Inn Worldwide (part of the Wyndham Hotel group) and that’s when the importance of online reputation or Online Curb Appeal really hit me.I have lived in Africa, Asia, Europe and the US of A, speak a few languages, love to travel, and I understand what a traveler is looking for in the booking and planning stage of the travel cycle.I am happily married to my beautiful wife (she is a home based travel agent) and we are celebrating our 25th anniversary this year. We have a precious daughter who just graduated with her degree in Architecture. And by the way, I do enjoy a glass of good wine !