Willis Blanco Email & Phone Number

• Subject Matter Expert (SME) status on multiple major line of business supported at assigned sites. • More than 5 years of successful, progressively responsible experience in quality / performance management (Experience leading teams as a Team Leader / Quality Lead is highly desired• Knowledge of common analytics practices. • Superior verbal and written communication skills• Superior consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing )• Superior organization skills and ability to multi-task in a dynamic, fast paced environment• Ability to develop and motivate teams ( Preferred ReadiCoach / MTB5 / Tiger Team certification)• Ability to creatively use resources and adjust to changes quickly and professionally• Ability to work independently with minimal supervision, but also in a team environment• Strong computer and software skills; proficient in Microsoft Office: Word, Excel and PowerPoint• Strong attention to detail• Project management experience• Ability to provided on-call s support, and work a flexible schedule.• Professionalism –A strong work ethic and actively works toward excellence.• Integrity – earns and maintains trust by communicating clearly and openly, and acting honestly and ethically.• Communication – demonstrates strong verbal, written, and listening skills.• Self Management –Self-control, sets personal goals, and chooses ethical courses of action.• Teamwork – inspires a team to achieve and exceed the business objective

Listed skills include Leadership, Microsoft Excel, Bpo, Management, and 8 others.

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  Hillsborough Community College