Willis Gilbert Email & Phone Number
Who is Willis Gilbert? Overview
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Willis Gilbert is listed as IT Analyst at Duke University Nicholas School of the Environment, based in Durham, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Willis Gilbert.
Willis Gilbert previously worked as IT Analyst Duke University Nicholas School of the Environment at Duke University Nicholas School Of The Environment and IT Analyst at Duke University Office Of Information Technology. Willis Gilbert holds Bachelor’S Degree from North Carolina State University.
Email format at Duke University Nicholas School of the Environment
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About Willis Gilbert
Well versed in a variety of operating systems, applications, and hardware with a proven ability to master new technologies quickly. Highly dependable professional with 20+ years’ experience providing accurate, timely, and effective resolutions to end user computer hardware and software problems. Ability to provide timely responses to customers in accordance with service level agreements. Proficient at articulating complex technical concepts to users of varying technical understanding. Willingness to share knowledge to team members and end users.
Willis Gilbert's current company
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Willis Gilbert work experience
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It Analyst
Current
It Analyst Duke University Nicholas School Of The Environment
It Analyst
Tier Ii Support Engineer
Work with customers to resolve technical issues and provide training sessions regarding proprietary security software. ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:Respond daily to customer inquiries in a timely manner.Provide customers with timely resolution of technical issues.Conduct remote sessions to assist customers with the troubleshooting and.
Principal Technical Support Engineer
Respond to and resolve customer issues within key performance indicator targets. Manage customer expectations throughout the SR lifecycle in accordance with global standards. Create and maintain knowledge management content. Ensure the timely completion of planned proactive tasks and SRs. Properly document product issues and enhancement requests (bugs) in.
Technical Support Engineer
Debugged IIS/Apache webserver configurations from UNIX to WindowsNT/2000 server.Supported customers using CGI/COM/CORBA for Dynamic Pricing implementations. Debugged custom HTML, ASP, PHP.
Tier 1 Support Analyst
Provided support and network management services for 7,000 U.S. Postal Service sites. Created, managed and resolved service requests (SR) logged by customers. Trained team members new to the support role in the use of company systems and applications.
Willis Gilbert education
Bachelor’S Degree
Lan/Wan Training
C++ Programming
Frequently asked questions about Willis Gilbert
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What company does Willis Gilbert work for?
Willis Gilbert works for Duke University Nicholas School of the Environment.
What is Willis Gilbert's role at Duke University Nicholas School of the Environment?
Willis Gilbert is listed as IT Analyst at Duke University Nicholas School of the Environment.
Where is Willis Gilbert based?
Willis Gilbert is based in Durham, North Carolina, United States while working with Duke University Nicholas School of the Environment.
What companies has Willis Gilbert worked for?
Willis Gilbert has worked for Duke University Nicholas School Of The Environment, Duke University Office Of Information Technology, Varonis, Oracle, and Opensite Technologies Inc..
How can I contact Willis Gilbert?
You can use AeroLeads to view verified contact signals for Willis Gilbert at Duke University Nicholas School of the Environment, including work email, phone, and LinkedIn data when available.
What schools did Willis Gilbert attend?
Willis Gilbert holds Bachelor’S Degree from North Carolina State University.
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