Willis Riddle Email & Phone Number

Clayton, Missouri, United States

Coordinated testing of Windows 11 environment deployment interpersonally and through InTune platformAssisted with coordinating the acquisition and deployment of company assets to 200 team membersReimaged computers using PXE boot file, ensuring efficient system restoration.Reset passwords, unlocked accounts, and setup users in Active DirectoryOversaw the installation of essential company software, guaranteeing seamless operationsUtilized Top Desk ticketing software to address and resolve technical issues promptly.Investigated and resolved random IT questions from users, demonstrating strong problem-solving skills.Diagnosed and resolved internet connectivity issues, and VPN issues, ensuring uninterrupted workflow for in-office and remote team membersEngaged team members in computer swap appointments, ensuring smooth transitions

St Louis, Missouri, United States

- Managed USDA Personnel profiles and machine profiles using Active Directory, VOSS Automate, SCCM client manager, and other similar system management tools.-Exercised Admin credentials in a government system to make and maintain changes and updates-Remotely accessed and analyzed Client machines in order to troubleshoot reported issues- Monitored and managed the Helpdesk ticket queue in BMC Remedy

Clayton, Missouri, United States

- Reimaged computers using PXE boot file, ensuring efficient systemrestoration.- Reset passwords, unlocked accounts, and setup users in Active Directory- Oversaw the installation of essential company software, guaranteeingseamless operations- Utilized Top Desk ticketing software to address and resolve technicalissues promptly.- Investigated and resolved random IT questions from users,demonstrating strong problem-solving skills.- Diagnosed and resolved team member system issues, ensuringminimally interrupted workflow.- Conducted VPN troubleshooting to resolve connectivity issues forremote team members.- Engaged team members in computer swap appointments, ensuringsmooth transitions.

St Louis, Missouri, United States

- Proven ability to manage night audit responsibilities with precisionand attention to detail.- Strong customer service skills, ensuring positive experiences forlate-night check-ins and early morning checkouts.- Thorough understanding of financial document verification andreconciliation processes.- Detail-oriented approach to double-checking and correctingemployee paperwork.- Efficient time management skills for handling diverse responsibilitiesduring the night shift.