Willis Wright Email & Phone Number

• Setting up workstations and imaging equipment
• Supports, maintains, develops and troubleshoots the network computer and telecommunication systems, related peripheral devices and local area networks.
• Works closely with Network Administrators to monitor, analyze and troubleshoot local area networks and components.

New Britain, CT, US

• Applied technical knowledge to assist internally with computer issues and act as the first point of contact for troubleshooting and responding to end users
• Supervise and manage over the company domain network which encompassed software related to proper workflow: Office 365,Windows OS, Azure Portal, Crowdstrike, Citrix, and Hardware related issues.
• Filled in the absence of It support lead that was out on paternity leave.

• Support instructors and office workers with any issues that come up with company laptops, computers, and printers.
• Setup company laptops and emails to join the office network.
• Filled in the work position for the IT Support Specialist that was out on medical leave of absence

Charlotte, North Carolina, US

• Setting up workstations and imaging equipment
• Supports, maintains, develops and troubleshoots the network computer and telecommunication systems, related peripheral devices and local area networks.
• Analyzes and solves complex problems of network (operating) system hardware and software components.
• Works closely with Network Administrators to monitor, analyze and troubleshoot local area networks and components.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Bronx, NY, US

This organization taught and helped me understand the practical IT skills needed to do well in an organization. The also helped with giving me the ability to achieve a certification in Google IT Help Desk.

East Hartford, CT, US

Received training in multiple work settings doing clerical office, factory, and stores. Increased Flexibility around work hours and different work settings.

Washington, DC, US

Received basic training that revolved around proper uniform care, UCMJ, and military etiquette. Received training in basic life saving skills, emergency care, pediatric care, and primary care.

Google It Help Desk Certificate, Computer And Information Sciences And Support Services

High School Diploma