As Director of Warehouse Operations, I oversee all operations of the warehouse (purchasing, logistics, burn-in, technical support, etc.). I lead a team that controls inventory, negotiates rates and POs, does quality control on all received inventory to ensure our clients are getting the best. Our team works in the middle... We are the bridge from design/sales to project management/install for all AVL projects.We pride ourselves on our teachability, accountability, and learning. We want our organization to be the best, so we start with us. If everyone does their job to their best, we will be the best.I also sit on our executive team of directors where we strategize, scale, and lead the way for our organization. I personally help out executive team through conversations on scalability and procedural improvements. That is the thing that fires me up the most!I also serve as our Director of IT. I have steered the implementation on ITSM practices in our internal IT department and for our external technical support. This has improved functionality, efficiency, and overall customer satisfaction. I have have worked to improve our vendor relationships to allow for increased level of support for our clients. Additionally, I am implementing multiple application improvements to allow our applications to work for us, rather than us for it. I believe this is a biggest key to growth in an organization.

Ministries under my leadership: Production, Creative Video, Diversity & Inclusion, Leadership DevelopmentGrew Production team from 12 volunteers to 75Grew leadership team from 2 leaders to 18Coached and led 4 people to lead at a Director level Oversaw 3 major AVL upgrades (new auditorium, 2 additional locations)Oversaw 3 locations including 30 volunteers scheduled weeklyMain oversight for all creative Video content (includes talent management, logistics, camera operator, editor, director, etc.)Oversaw programming for weekend gatherings, prayer events, leadership development events, and moreOversaw all aspects of IT (incident management, upgrades, strategy)Led our diversity & inclusion team with quarterly goals to be a diverse and inclusive church Served on core team in our leadership development progrsm to help raise up leaders in our churchTaught in multiple environments from classes to huddles to weekend services

On-site resource for networking and voice teamsPrimary IT Production Support for 650 usersManaged computer laptop and desktop buildsManaged requests and incidents while meeting SLAsTroubleshoot, diagnosed, and repaired desktop workstationsTechnical remote hands for global IT organizationTrack 1000+ assetsLead technical resource for tri-state regionLed & managed site support techniciansProvided training for new employeesProject manager for multiple projectsTroubleshoot & supported telecommunications units (AMX, Extron, and Cisco)Troubleshoot & supported VOIP phones (Cisco, Avaya, Polycom)Troubleshoot & supported analog lines for modems, codecs, fax machines, etc.

I was responsible for recruiting top-level talent across the nation. My successes were Financial, Technology, and Administrative positions. Once recruited, my team and I would oversee all on-boarding (I-9 processing, drug screenings, background checks, etc.).

Manage and support backup and restore (MozyPro, Barracuda, CrashPlan PRO)Manage and support over 35 clientsPreferred support engineer for multiple clientsLead trainer for new hiresLead technical resource on service desk ticketing system upgrade (ITIL)Lead technical resource on service desk phone upgrade (Enterprise Call Center)Key contributor to many projects; including documentation upgrade, process improvement initiativesInstall desktop, servers, and networking devicesMulti-function device installation and configurationRemote and on-site technical assistance, Level I, II, and IIIMaintain PRTG for 24/7 monitoring servicesPrimary support engineer for iOS and Mac OSXSupport and manage Exchange 2007 & up (On-Prem), Office 365, Gmail for EnterpriseManage and support URL filtering via Barracuda, SonicWALLManage and support backup, restore via CrashPLAN Pro, MozyPro, BarracudaAdminister file access requestsBasic switch, router, and firewall configurationAssist with infrastructure migrations during client office relocationsManage virtual machines using VMware vSphere ClientRemotely connect and manage computers via Bomgar, Kaseya, TeamViewer, and LogMeInManage and complete new desktop builds

Develop and maintain documentation on all IT processesInstall and inventory servers and networking devicesMulti-function device installation and configurationLevel I-III remote and on-site technical assistanceMaintain Solarwinds/Orion for 24/7 monitoring servicesManage and complete hardware refresh (servers & desktops)Develop and maintain a daily Enterprise health report; trained level I supportImplement, manage, and support Enterprise-wide DVR management systemImplement, manage, and support MDM for personal and corporate devicesPrimary support contact for iOS and Mac OSXSupport and manage Exchange 2010Install, manage, and support all UPS refresh and failuresManage and support URL filtering using Cisco WSAManage and support backup, restore, extended retention processes via AvamarManage tape storageManage weekly patching processManage change control processAdminister file access requestsBasic switch configurationManage and implement Enterprise-wide applicationsAssist with infrastructure migrations during acquisitionsAssist with domain migrationManage virtual machines using VMware vSphere ClientLead training engineer for new hires and cross training from level 1 to level 3 support