Willis Baker personal email
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Information Technology and Business professional with a broad technical knowledge combined with outstanding customer service. Strong problem solving skills with an emphasis on troubleshooting and help desk in the fields of electronics, accounting, healthcare and logistics. Accomplished cross-functional leader with the ability to communicate with all levels within an organization.
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Technical Account ManagerHewlett Packard Enterprise Sep 2019 - Dec 2020Alpharetta, Georgia, United States• Conduct periodic customer account review.• Analyze customer account requirements.• Provide reports on product performance.• Monitor ongoing support to accounts and provide escalation when required.• Coordinated and facilitated account review meetings, utilizing virtual technology -
Technical Solutions ConsultantHewlett Packard Enterprise Apr 2016 - Sep 2019Alpharetta, Georgia, United States• Diagnose hardware and software failures.• Review customer diagnostic requirements• Provide telephonic customer support.• Monitor ongoing support to accounts and provide escalation when required.• Log cases using Salesforce Ticketing system.• Conducted New Hire Training.• Performed Peer case review.• Provided peer case review recommendations.
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Logistics ManagerThe Aspen Brands Company Jan 2007 - Dec 2013• Processed international shipments using software such as United Parcel WorldShip, and FedEx Ship Manager.• Directed a team of employees with various backgrounds, with a focus on shipping inventory domestically and internationally.• Exported data into various vendor systems, including Amazon• Effectively managed and coached staff, which resulted in employee career advancement• Trained and managed employees with a focus on keeping with business objectives -
Account ManagerCardinal Health 2005 - 2006Stone Mountain, Ga• Trained new staff after multiple state company relocation.• Resolved customer inquiries related to shipping orders, ensuring timely delivery of products.• Tracked shipments online, provided customer with timely updates on order status.• Updated customer database, maintaining accurate records for each account. -
Consumer Relations AdvisorPeachtree Accounting Software 2000 - 2004Norcross, Georgia 30097• Provided technical support within a call center environment, making sure to provide clear directions to end-users.• Installed software on various networks following through with testing to ensure functionality.• Performed data integrity checks, recovering corrupted data and keeping machines virus free.• Provide telephonic accounting support, making sure users effectively managed system automated financial tools.• Provided training to new employees. -
Senior Consumer Relations AdvisorMitsubishi Electronics 1994 - 1998Norcross, Ga• Trained new hires in systems and procedures.• Provided customer support in the national headquarters high volume call center.• Resolved customer inquiries and complaints.• Negotiated monetary concessions to customers, dealers and service centers with the goal of reaching an equitable resolution for all parties.Provide telephonic accounting support, making sure users effectively managed system automated financial tools.
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Supervising Funds TechnicianUs Army 1990 - 1994Stuttgart Area, Germany• Supervised support personnel.• Produced standard and custom reports as required. Performed needs analysis including recommendations for improvements. • Managed areas of accounts receivable and payable to ensure account reconciliation. • Tracked budget expenditures, and addressed and accounted for deviations -
Senior SorterUps 1984 - 1990Benton Harbor, Michigan AreaSenior Sorter responsible for leading staff in facilitating the shipment of packages.
Willis Baker Skills
Willis Baker Education Details
Frequently Asked Questions about Willis Baker
What is Willis Baker's role at the current company?
Willis Baker's current role is Information Technology Professional.
What is Willis Baker's email address?
Willis Baker's email address is ba****@****ail.com
What schools did Willis Baker attend?
Willis Baker attended Colorado State University-Global Campus.
What skills is Willis Baker known for?
Willis Baker has skills like Active Directory, Group Policy Configuration, File Services Management, Dns Configuration, Routing And Remote Access Service, Deployment Management, Physical Security, Network Defense, Leadership, Data Defenses, Employee Training, Troubleshooting.
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Willis Baker
Huntington Beach, Ca2pccomputerdoc.com, pccomputerdoc.com -
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