Set the vision for the IT team including the development and management of all IT and InfoSec initiatives including Azure services, systems and platform rollouts and integrations across the organization, on-site infrastructure builds, budget management, vendor relations, Corporate IT and staffing requirement planningCreated the roadmap and led the strategic initiative to bring IT support services 100% in-house Led a team of IT Operations professionals, providing coaching to ensure their growth and development Cultivated cross-departmental relationships, gathered stakeholder feedback, and identified technology-driven solutions that addressed key pain points and enhanced operational efficiencies company-wideLed the implementation of an ITSM Service Desk ticketing and asset management system Instituted the IT Change Management Board and ITSM best practices that improved business process management Developed and implemented IT metrics and KPIs to measure operational efficiencies that resulted in continuous improvements across the technology environment Created and presented Power Bi dashboards and visualizations illustrating IT metrics, KPIs, and progress towards goals to Senior Leadership weekly Led the implementation of Microsoft Intune and Auto-Pilot automation of workstation and software deployments Led the implementation of Microsoft Intune Mobile Device Management (MDM) to manage personal BYOD (iOS and Android) devices to enable secure access to company dataLed the implementation of a modern company-wide SharePoint site/hub sites Spearheaded the development of an Information Security Risk Assessment program establishing legally compliant adherence to HIPAA regulations Identified and implemented new technology solutions including Microsoft E5 licensing, a data warehouse environment, Ring Central Call Center, and a HIPAA compliant clinic music platformDeveloped SOPs and trained cross-functional partners on technology solution implementations/upgrades

Led the network infrastructure, virtual server, Azure Cloud, Microsoft365 Solutions, and Service Desk support teams in a multi-site remote workforceProvided coaching and developed succession plans enabling upward mobility for the IT teams professional growthTransitioned the entire workforce to a 100% remote setup within three weeks of COVID lockdown Owned the infrastructure budgeting process including forecasting and developing future state budgets, analyzing variances of actuals to budget, and initiating corrective actionsDesigned, implemented, and owned the IT Change Management BoardManaged the network, server, and resource monitoring/alerting system using SolarWinds NPMConstructed and implemented Service Desk and Network Availability metrics and KPIs and presented insights and recommendations to Senior Leadership monthly Led the evolution of the IT infrastructure strategy by forging cross-functional partnerships across the company to determine forward-looking strategies for the infrastructure team. This included the implementation of: Intune and Auto-Pilot automation of workstation and software deploymentsIntune to manage Windows workstation patch and feature updates and SCCM and WSUS for Windows server patching and software deploymentsIntune Mobile Device Management (MDM) to deploy and manage Apple iPhone (iOS)Migrated outdated storage arrays to Nimble All-Flash storage arrays in two data centers increasing performance, response times, and the end user experience Redesign and replacement of the single Juniper core and access switches with redundant Cisco switches with zero downtime or negative impacts to the business High availability and redundant SDWAN appliances with two different last mile providersITSM Service Desk ticketing system with 100% successful adoption across the companyModernization and standardization of the company-wide SharePoint sites and hub sitesImplementation of SIP to replace aging voice PRI circuits for the phone system

Server & Network Engineer - 12/2016 - 4/2018Led the security, network, server infrastructure, and IS support teams for a 24x7x365 production operation environment while maintaining 99.999% uptime to the business.Built and inspired a high-performing team of three IT professionals supporting three shifts through coaching, mentoring, and training Developed the strategic departmental roadmap and implemented the vision through the architecture and management of: Network and computer infrastructure for three building expansions, production line services, and associated connectivityNetwork security program utilizing Dark Trace enterprise immune system and the email security program utilizing Mimecast unified cloud servicesHigh Availability Juniper SRX firewalls, rule sets, and intrusion detection policiesSolarWinds NPM, DPM, VM, and SAM monitoring; ensuring resource availabilityMicrosoft Windows Active Directory 2016 domain and SQL 2008/2016 HA ServersService Desk ticketing, knowledge base, and asset management systemsMicrosoft patches utilizing WSUS applied monthly to desktops and serversPre-production test environment and deployment of new .Net code changes to productionDeveloped SOPs and how to guides and ensured adherence to the computer and network policies, procedures, and standards which improved the delivery of services Migrated the Backup Exec NAS/Tape backups to an enterprise cloud backup system, the on-premises Exchange 2010 server to Office 365, the flat network to a multi-VLAN architecture, the virtual environment from single host to redundant and resilient hosts, and the storage array from a non-enterprise architecture to a Nimble storage array Upgraded the virtual environment and network infrastructure from non-enterprise hardware to redundant Cisco Nexus core and switches, desktop and server antivirus suite to Symantec Endpoint Protection, and wireless network from unmanaged devices to centrally managed Cisco Access Points

Network Engineer - 06/2013 - 4/2014 Technical people leader and member of the Architecture Review Board, Change Management and Incident Management groups with oversight of all multi-site, 24x7x365, mission critical systems with zero downtime.Provided leadership and mentorship to a team of Infrastructure and Telecom professionals Developed and rolled out business objectives, priorities, strategies, and technical management processes for the Information Technology teams, including engineering development, long term technical planning, technical documentation/wiki, and problem resolutionReduced IT operating costs by negotiating lower long distance and internet rates, removing unneeded and unused vendors and services, and using more cost-effective technologiesDeveloped, provide governance, and ensured adherence to various corporate policies, procedures, and standards that improved the delivery of services company-wideLed the capacity planning for network, telecommunication, and server environmentsOversight of the AWS IaaS connectivity, routing, and Security Group managementCreated a consistent and healthy infrastructure environment by proactively designing and project managing multiple improvements to the technology, functionality and performance of: PCI DSS compliance for network infrastructure devicesNetwork connectivity for Barracuda Load Balancers, Cisco UCS chassis, Cisco ASA Firewalls, Cisco Meraki wireless systems, and BGP multi-home configurationPalo Alto firewalls, Trend Micro Web Proxy, Duo 2FA, and TripwireSolarWinds, Nagios, MS System Center Operations Manager, and MRTG monitoring systems for proactive monitoring and alerting of network, systems, and infrastructure devicesAn in-place multi-site network and voice upgrade that had zero negative impact on the business

Network Administrator - 8/2010 - 7/2012Managed and led the network staff and operations for all LAN and WAN technologies in a multiple site, multiple warehouses, and retail store environmentManaged and provided leadership to the warehouse and network deployment engineering teamsA member of the Change Management, and Incident Management processesManaged the PCI DSS compliance for network infrastructure devicesDeveloped the business case, implemented, and maintained SolarWinds Orion monitoring system with over 80,000 monitored elements with advanced alerting with server specific thresholdsManaged retail store PCI compliance project implementation of server cabinet, cabling, and all associated network equipmentManaged the implementation of networking equipment while ensuring best practices are followed at all new office and warehouse openings that align with business objectivesManaged and implemented two new corporate office spaces, two new 700,000+ square foot warehouses and a 1,000,000 square foot warehouse expansion with network cabling, equipment, wireless capabilities, and integration with warehouse management systemsSaved over $500 per access point on vendor costs by taking over the configuration and management of new access point implementationsManaged, maintained, and troubleshot all corporate office, multiple warehouses, and all retail store networks which includes routers, switches, and firewallsManaged over 1,000 Motorola and Brocade wireless access points, and over 700 wireless handheld Motorola unit Configured firewall rules on Checkpoint firewalls in the corporate offices and retail stores

Managed and led all of the day-to-day Information Technology systems and network operations in a multiple site and co-location environmentManaged and provided leadership to the systems and network support teams Maintained 99.99% uptime of all internal and co-location systems and servicesPlanned and executed I.T. initiatives to meet company objectivesManaged all negotiations for I.T. related contracts with vendorsPlanned and provided I.T. budget to upper managementReduced expenditures by 25% through successful negotiations with various vendorsReduced customer facing systems downtime by 75% by implementing a virtual development and staging environmentReduced critical system downtime by implementing proactive monitoring