Accurately post insurance and patient payments to the appropriate patient charts and billing systems. Verify insurance coverage and obtain necessary authorizations for eye care procedures when required. Investigate and address claim denials by contacting insurance companies, providing necessary documentation, and resolving outstanding issues. Review and reconcile insurance EOBs (Explanation of Benefits) to identify discrepancies and take appropriate actions. Assist with month-end closing processes, including reconciling accounts, generating financial reports, and ensuring billing accuracy.

Coordinated patient referrals, obtained authorizations, scheduled appointments, managed patient records, handled phone calls, and navigated multiple clinics schedules as a Medical Referral Specialist. Proven track record of working well under pressure, multitasking, and communicating effectively with patients, providers, and other healthcare professionals.

Managed the collection process for outstanding insurance carrier claims in a timely manner, while investigating billing or collection problems and assisting with resolution. As an Accounts Receivable professional, I worked to ensure accurate billing and timely collections to maximize revenue for the medical office.

Supervised and guided new employees on office protocol and patient care,completed clerical duties and tasks for clinic administration, scheduled appointments, handled payments and billing issues, worked insurance authorizations, knowledge of products sold in the office.

Interviewing and training new employees in front office procedures and customer service. Interacting with providers and patients in a professional and courteous manner, providing exceptional customer service at all times. Ensuring compliance with all regulatory and organizational policies and procedures. Coordinating prior authorizations for medications as needed. Managing the check-in and check-out process for patients, ensuring that all necessary authorizations for appointments and referrals are obtained in a timely manner. Assisting with other administrative tasks as needed.

Contracted through Premier Demo Solutions, served as an Independent Demonstrator specializing in product sampling and information dissemination at various grocery stores.

Front Desk Associate: Provided exceptional customer service by welcoming gym members, checking them in, and assisting with inquiries and concerns. Facilitated tennis court bookings, coordinating schedules and ensuring availability for members. Efficiently handled payments for memberships, fitness classes, and other services, ensuring accuracy and compliance with gym policies.Child Care Associate: Supervised and engaged with children in the gym's child care department, providing a safe and enjoyable environment while parents worked out or socialized. Assisted parents in scheduling child care appointments, ensuring seamless coordination with their gym activities.

Dedicated and nurturing nanny with experience in providing exceptional care for children. Responsible for ensuring the well-being, safety, and development of young charges while assisting with daily routines and activities.

Interned with a nonprofit organization in Scotland, responsible for enhancing the university experience of 35+ students by planning and organizing weekly events and a memorable weekend retreat. Built strong relationships with students to foster a supportive community.

Served as an Intern at iEmpathize, a nonprofit organization dedicated to raising awareness and preventing human trafficking. Contributed to the organization's mission by assisting with public events aimed at fundraising and educating the community.

Served as an Intern at a local TV station, gaining hands-on experience in various aspects of television production, equipment management, and content scheduling.

Served as a proactive and engaging University Call Center Representative, connecting with prospective students to provide essential information, address inquiries, and facilitate campus visits.

Started as a dedicated team member responsible for laundry services and salon upkeep, gradually progressing to the role of Salon Coordinator. In this capacity, assumed a multifaceted role that encompassed scheduling, inventory management, customer service, and administrative duties.