Willis Phua Email & Phone Number

Singapore

Palo Alto, Ca, Us

Singapore, Sg

Hong Kong, Hong Kong , Hk

Inherited an HR structure where country-specific HR teams demonstrated a wide range of competencies and efficiencies gaps. Faced with the COVID-19 crisis, transitioning to lean and easily scalable work practices in the business was crucial. ✅ Confronted widespread fear of job losses and redundancies through constant communications—success stories, townhall presentations, newsletters and more. ✅ Achieved 2019 growth targets without adding to the workforce—a first in recent history. Drove organisational change to deliver a leaner structure of shared services, centralised centres of excellence, and efficiency dashboards. ✅ Averted potential for the organisational restructure to stall by focusing on business unit leaders who were embracing change. Successful business units acted as a change evangelists.✅ Capitalised on COVID-19 restrictions to drive forward momentum on instituting centralised services that prevented HR service paralysis during country lockdowns. ✅ Instigated ground-breaking initiative to publish monthly qualitative indices to track delivery quality of shared services and waived back-charges to business units for one year—reinforcing quality over cost-savings mantra.✅ Defined organisational blueprints to improve efficiencies. *~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~🔑 Delivered 20% efficiency savings despite headcount reductions🔑 Achieved 95% (above industry average) data quality and work in shared services🔑 Restructure was accomplished with almost no disruptions to business-as-usual *~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~✅ Conducted a drive to hire externally, key positions in selected countries. Local leaders rose to 86% in two years, while local external hires boosted the talent pool 75%.

Hong Kong, Hong Kong , Hk

The initial imperative was to secure stakeholder trust quickly; shouldering the burden of flawed projects, being at the coal face of customer complaints, and updating clients on important issues. As trust grew, instituted processes and measures to overcome project backlogs and limited resources. *~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~🔑 In 24 months, established the largest training centre in Southeast Asia. *~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~✅ Expanded market segment coverage to the smaller size, “commodity” projects—a significant change of direction for the sales team. ✅ Established accelerated operations to sell and fulfil orders, while providing a mandate to managers to try fresh, market-pioneering ideas. *~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~🔑 Within two years commodity sales rose to 50% of entire sales🔑 Four years later the commodity sales team secured official recognition🔑 Commodity sales protocol*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~ ✅ Assigned senior leaders to create trust and build long-term, positive relationships. Significant boost to the Net Promoter Score demonstrated the efficacy of the decisions made around customer relationship management.

Hong Kong, Hong Kong , Hk

Appointed with a mandate to position the company as a clear market leader in the country, and to expose the existing management team to multinational company operations. Instigated a targeted approach to tempt Myanmar citizens living abroad to return home and apply experience in large enterprise operations. The resultant leadership team outpaced competitors with superior business and technical expertise. ✅ Exceeded Singapore’s more established market as sales grew six-fold in three years;at their peak, Schindler became Myanmar’s market leader securing more than 50% of all new market sales. ✅ Transitioned the workplace to become an employer of choice by recognising individual and team value, selecting recruits that complemented existing teams, repositioning roles, and championing a customer-centric approach. Minimal turnover, and industry respect and goodwill built a strong list of candidates eager to join the company. ✅ Curbed potential for new market entrants to gain a market foothold by developing a ground-breaking sales approach, new to the region. Strategy achieved strong support from developers.

Hong Kong, Hong Kong , Hk

✅ Rebuilt customer trust by adopting an open collaborative approach and maintaining a stream of timely communications. Placing leaders before customers at key project milestones demonstrated true customer commitment. *~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~✅ Won the largest project in the history of the company, Singapore Airport’s JEWEL—an industry-first. Approached and convinced a departmental head to assume control of this mega project, that later won the “Elevator of the Year” award—the most prestigious acknowledgement of the project’s leadership and team performance. *~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~✅ Presided over a team of experienced individuals that delivered to targets and were recognised consistently as the highest-performing team within the company.

Hong Kong, Hong Kong , Hk

✅ Oversaw sales, commercial, engineering and project teams, and implemented a dedicated commodity sales line that doubled commodity sales revenues.

Hong Kong, Hong Kong , Hk

Considered a pivotal role that launched personal leadership career and expertise in managing teams, devising strategies and getting results. Enhanced the company’s opportunities by focusing on (FDI) foreign development investor-linked projects to create and dominate a new segment. ✅ Mandated to grow emerging markets. Generated a five-fold increase in three years after shaping the FDI sales strategy and business plan. ✅ Won the majority of large-scale, high-profile FDI projects that further enriched the company’s brand and reputation.✅ Awarded the Schindler Outstanding Achievement Award for achieving outstanding business results in 2010.

Hong Kong, Hong Kong , Hk

✅ Presided over a 30% increase in the portfolio in just one month and retained 100% of the customer base. ✅ Managed a technical team of 24 maintaining 600 lifts and escalators for 70+ client accounts.

Hong Kong, Hong Kong , Hk

✅ Project managed installations for more than 60 lifts and escalators.

Munich, De

✅ Delivered a 75% cost reduction—signifying savings of $100k annually for the antenna component of a flagship product.

Executive Program Pld, Hbs Alumni, Business Administration And Management, General

Bachelor Of Engineering (Beng), Electrical & Computer Engineering

Bachelor, High Frequency Engineering

A Levels, Science