William Rowan Email & Phone Number

Albany, New York Metropolitan Area

Albany, New York Metropolitan Area

An accomplished and steadfast sales professional with over 20 years of experience specializing in sales and account management. A high-performing sales specialist providing prompt, accurate, and friendly customer service, including responding to inquiries regarding product, service availability and billing clarification. Uses a customer-focused, needs-based review process to educate customers about options. Hands-on and dependable, with a continuous improvement attitude and organized nature. Proficient in executive-C-level support. Handles business with a high degree of discretion, confidentiality, and diplomacy. Ability to work independently without supervision. Strong listener and very skilled at extracting client’s needs.Seeking new opportunities. Contact me at will.rowan@outlook.com

Albany, New York Metropolitan Area

Maintained customer relationships with scheduled visits by identifying inventory needs, promoting new & existing products, while expanding the Myers Tire Supply Footprint by meeting with prospects to discuss business needs. • Retained excellent client satisfaction ratings through outstanding service and delivery. • Managed over 300 accounts ensuring customer satisfaction and repeat business.• Obtained gross revenue goal in first full year employed in the industry.• Utilized Salesforce CRM software managing accounts and tracking performance metrics.

Albany, New York, United States

• Provided smart, economical technology service solutions for small to medium businesses. • Educated the client about technology and the differences from connection to cost. Voice, Cloud Communications, and Internet.

Albany, New York Area

Educated clients about fiber-optic technology in a manner easy to understand while maintaining and renewing 92% of existing customer base.• Sold Enterprise Fiber Optic Technology services to new and existing customers helping future proof customers technology needs. • Leveraged industry expertise to manage B2B (business to business) accounts totaling over $275K+ in monthly recurring revenue; negotiated and sold fiber-optic service agreements to organizations exceeding 6-figure total contract value.• Developed business cases projecting fiber deployment ROI (return on investment).• Sustained high level of performance while working through three ownership changes, by adding new clients and reducing churn.• Cultivated and fostered new / existing relationships, achieving the highest level of customer satisfaction.• Generated leads by door knocking and networking.

Albany, New York Area

Marketed and sold residential fiber-optic, internet, and television services as a subcontractor.• Exceeded quota in a competitive residential technology service market by utilizing the sales process.• Developed Multi-Dwelling Unit (MDU) service program by establishing relationships with property managers while gaining access to new and existing tenants, maintaining 130% of monthly quota with grassroots marketing. • Sold fiber-optic internet and voice service against cable provider through explaining the differences in technology, resulting in 52%+ MDU penetration in the Albany territory in a short period of time.

Albany, New York, United States

• Successfully opened the newly established food and beverage location in large (17,000 Seat) entertainment venue producing more revenue. • Balanced closing event inventory and cash, supervised employees, while developing menus and overseeing food preparation ensuring a clean environment and customer satisfaction.• Established and created every facet of new business from hiring and training staff, which significantly increased arena revenues.