Will Wright Email & Phone Number

• Forged strategic partnerships with 300+ U.S. and Canadian Federal and military law enforcement agencies.
• Assisted with the hiring, onboarding, training, and development of new CS team members.
• Executed successful customer onboardings and implementations including product training, network, license setup, and technical support for thousands of end users.
• Identified numerous expansion opportunities and collaborated with the sales and renewals teams to help close $5MM in new ARR and $15MM in renewal ARR in 2022.
• Obtained Gainsight NXT Administrator certification and utilized it to deliver data driven strategic insights and actionable intelligence to enhance end-user experience.
• Collaborated with executive leadership to map the customer journey and establish new processes to ensure delivery of a seamless experience during all customer lifecycle stages.

• Provided technical training, onboarding, and continuous support for 500+ LE customers.
• Collaborated with Sales, Marketing and Renewals teams to identify over $1MM in renewal and upsell opportunities in 2021 while achieving 97% customer renewal rate.
• Provided expert customer support that helped maintain 100% CSAT score and 76 NPS.
• Partnered with Marketing to identify and create multiple success stories from the field.
• Assisted with hiring, onboarding, and product training for new Grayshift team members.

• Facilitated growth and development of customer partnerships and sales volume to 100+ large corporate wholesale and retail accounts throughout U.S.
• Developed and executed customer account strategies which led to implementation of $1MM in baking technology solutions in 2019.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Utilized Salesforce to enhance corporate comms and achieve monthly sales goals.

Richmond, Virginia

• Managed an elite team of fitness professionals.
• Started from scratch and built personal client portfolio worth greater than $125K, primarily composed of C-suite executives.
• Prospected and developed synergistic network of corporate partnerships to drive new business referrals resulting in 25% net revenue increase.
• Maintained new client closing ratio of 90%
• Strengthened brand awareness through diverse marketing activities, including filming and promoting fitness segments via local news networks, radio stations, and magazines.

Richmond, Virginia Area

• Supported development of global performance program which regularly exceeded $30MM in annual cost savings goals through leveraging supplier innovation capabilities.
• Established and cultivated strategic partnerships with 100+ key global suppliers.
• Led contract development and negotiation with suppliers which lead to attainment of $2MM in cost savings and provided risk coverage for 90% of business unit spend.
• Generated reports of project cost savings and avoidance across global supply chain.

Richmond, Virginia Area

• Developed innovative technology solutions to meet the needs of commercial and government customers.
• Managed inside sales and renewals for all customers resulting in revenue growth from $2MM to $3MM.
• Increased customer retention and growth through effective sales management utilizing ConnectWise and multiple other IT management and MSP software suites.
• Cultivated profitable relationships with numerous vendors and key business partners.

• Managed and directed multiple departments including customer service, sales, group exercise, maintenance, and personal training for one of Richmond’s premier health clubs, voted best gym in Style Weekly 4 years in a row.
• Led a sales team with 4 direct reports while leading the club in membership sales, often securing 120% of quota and achieving top seller status for 10 consecutive months.

• Supervised daily operations of 50+ chapters and provided continuous support to over 1,200 members across the U.S. and Canada.
• Led recruiting efforts at the University of North Carolina and restarted the chapter by recruiting 20+ new members in three months.
• Facilitated leadership and recruitment training sessions at numerous regional events.

M.B.A, Global Business

B.S., Marketing Management

Activities and Societies: Zeta Psi Fraternity, Interfraternity Council