Will Wright Email & Phone Number

•Forged strategic partnerships with 300+ U.S. and Canadian Federal and military law enforcement agencies.•Assisted with the hiring, onboarding, training, and development of new CS team members.•Executed successful customer onboardings and implementations including product training, network, license setup, and technical support for thousands of end users.•Identified numerous expansion opportunities and collaborated with the sales and renewals teams to help close $5MM in new ARR and $15MM in renewal ARR in 2022.•Obtained Gainsight NXT Administrator certification and utilized it to deliver data driven strategic insights and actionable intelligence to enhance end-user experience.•Collaborated with executive leadership to map the customer journey and establish new processes to ensure delivery of a seamless experience during all customer lifecycle stages.•Collaborated with Marketing and Product management teams to collect user insights, feedback, and success stories to demonstrate the value of our products and services.

•Provided technical training, onboarding, and continuous support for 500+ LE customers.•Collaborated with Sales, Marketing and Renewals teams to identify over $1MM in renewal and upsell opportunities in 2021 while achieving 97% customer renewal rate.•Provided expert customer support that helped maintain 100% CSAT score and 76 NPS.•Partnered with Marketing to identify and create multiple success stories from the field.•Assisted with hiring, onboarding, and product training for new Grayshift team members.

•Facilitated growth and development of customer partnerships and sales volume to 100+ large corporate wholesale and retail accounts throughout U.S.•Developed and executed customer account strategies which led to implementation of $1MM in baking technology solutions in 2019.•Resolved problems with high-profile customers to maintain relationships and increase return customer base.•Utilized Salesforce to enhance corporate comms and achieve monthly sales goals.

Richmond, Virginia

•Managed an elite team of fitness professionals.•Started from scratch and built personal client portfolio worth greater than $125K, primarily composed of C-suite executives.•Prospected and developed synergistic network of corporate partnerships to drive new business referrals resulting in 25% net revenue increase.•Maintained new client closing ratio of 90%•Strengthened brand awareness through diverse marketing activities, including filming and promoting fitness segments via local news networks, radio stations, and magazines.

Richmond, Virginia Area

•Supported development of global performance program which regularly exceeded $30MM in annual cost savings goals through leveraging supplier innovation capabilities.•Established and cultivated strategic partnerships with 100+ key global suppliers.•Led contract development and negotiation with suppliers which lead to attainment of $2MM in cost savings and provided risk coverage for 90% of business unit spend.•Generated reports of project cost savings and avoidance across global supply chain.

Richmond, Virginia Area

•Developed innovative technology solutions to meet the needs of commercial and government customers.•Managed inside sales and renewals for all customers resulting in revenue growth from $2MM to $3MM.•Increased customer retention and growth through effective sales management utilizing ConnectWise and multiple other IT management and MSP software suites.•Cultivated profitable relationships with numerous vendors and key business partners.

•Managed and directed multiple departments including customer service, sales, group exercise, maintenance, and personal training for one of Richmond’s premier health clubs, voted best gym in Style Weekly 4 years in a row.•Led a sales team with 4 direct reports while leading the club in membership sales, often securing 120% of quota and achieving top seller status for 10 consecutive months.

•Supervised daily operations of 50+ chapters and provided continuous support to over 1,200 members across the U.S. and Canada.•Led recruiting efforts at the University of North Carolina and restarted the chapter by recruiting 20+ new members in three months. •Facilitated leadership and recruitment training sessions at numerous regional events.

M.B.A, Global Business

B.S., Marketing Management

Activities and Societies: Zeta Psi Fraternity, Interfraternity Council