Will Kluck Email & Phone Number

Brisbane City, QLD, AU

Brisbane, Australia

My role goes where the business needs me. My job entails everything from project management and delivery, process optimisation, change management, data analytics through to IT risk and governance, vendor management, staff and customer training and support and all the problems in between. The scope of projects that I deliver range across IT systems, process.

Brisbane, Australia

• Project Manager for a stream of work to deliver cost savings in the supply chain for consumer home insurance content claims.
• Project management, design and delivery across multiple streams using Agile and Lean methodologies
• Stakeholder management and contract renegotiations - internal and external
• Project Risk management
• Budget management
• Data analysis and problem solving/root cause analysis

Brisbane, Australia

• Trōv Protection is a single item insurance product designed in partnership with innovative start-up insurer-tech Trōv. As Operations Lead I was responsible for the transition of the project launch into business as.
• Design, testing and delivery of insurance products, underwriting, systems and processes to increase customer satisfaction, improve performance metrics and meet changing regulatory… Show more Trōv Protection is a single.
• Design, testing and delivery of insurance products, underwriting, systems and processes to increase customer satisfaction, improve performance metrics and meet changing regulatory and compliance requirements
• Fraud detection, reduction and prevention
• Developed and maintained reporting mechanisms
• Operational governance and risk management

Brisbane, Australia

• As a PMO Project Specialist I was assigned to support Project Managers and Working Groups across multiple projects.
• Project design and delivery using Agile and Lean methodologies
• Project governance, risk and artefact management
• Budget management
• Stakeholder management - internal and external
• Process and system design, mapping and optimisation

Brisbane, Australia

• As a Senior Advisor I contributed to continuous improvement programs that supported multiple call centres across Australia. Our Business Improvement team was responsible for all change and delivery activity to all.
• Initiative design and delivery across multiple streams of work specialising in: Legacy system decommissionsTelephony and call management design and implementationDesign… Show more As a Senior Advisor I contributed to.
• Initiative design and delivery across multiple streams of work specialising in: Legacy system decommissionsTelephony and call management design and implementationDesign of one touch processes and system integration for.
• Stakeholder management - internal and external
• Process and system design, mapping and optimisation
• Subject matter expert

Brisbane, Australia

• As an Advisor I contributed to continuous improvement programs that supported multiple call centres across Australia for Claims Assist. Our Program and Change team was responsible for all change and delivery activity.
• Change and communication design and delivery
• Insurance event and emergency response communications
• Maintenance of insurance event/business emergency response… Show more As an Advisor I contributed to continuous improvement programs that supported multiple call centres across Australia for Claims Assist. Our Program.
• Maintenance of insurance event/business emergency response plans
• Stakeholder management

Brisbane, Australia

• As a Technical Support Office my role role was to support Claim staff across multiple onshore and offshore call centres to ensure they could provide the best possible service to customers.
• Supporting claims staff across multiple onshore and offshore call centre locations with their insurance product, claim procedure or system queries
• Customer dispute resolution
• Organising emergency services and accommodation for customers
• One on one staff coaching
• Training design… Show more As a Technical Support Office my role role was to support Claim staff across multiple onshore and offshore call centres to ensure they could provide the best possible service to customers.

Brisbane, Australia

Claim lodgement and customer support, servicing all personal consumer insurance brands and products within the Suncorp Group