With over 20 years experience within IT Training and User Support from working across industries, including the Legal sector, Banking, Recruitment, and Heavy Machinery I have gained an extensive understanding of the pressures and demands faced by those working in today’s business world. I work to the highest professional standards with a natural ability to communicate with ease with all levels of the business, with excellent interpersonal skills along with a desire to deliver training that the users can understand and retain. Design training that engages the business process with easy to follow functional guides and supporting materials; ensuring that the users know how to utilise the technology within the business, understand the purpose of the application, and are confident in how they use it.