William W Email & Phone Number

Remote

• Formed a remote team to work on the SEO project targeting the Indian market.
• Cooperate with a media firm, and get their support on people and funds.
• Manage a small IT and remote marketing team with members from China, India, Malaysia, and Thailand. Use the scrum concept to manage both teams.
• Use Freelancers smartly and learn from their work.
• Tested different marketing channels such as influencer marketing, social media push, google ads, SMS, Email, etc
• Already set up 14 websites, implemented three templates, and got one web app under testing.

Metro Manila

• Set up, trained, and led product team; Helped set up business in Vietnam, Thailand, Indonesia, and Indian markets; One of the top executives when GoldBlue AB was listed in the Nordic Growth Market.
• Set up a local product team from scratch, including BA, QA, tech support, content support, BI, and front-end designers.
• Helped set up new product design, development, QA, and release process; implemented agile methodology from Kanban to Scrum.
• Continuously built on the existing platform, including front-end migration from PHP to Angular, and became responsive, backend revamps, Affiliate management system, referral system update, weight system, bonus wallet.
• Set up documentation structure and led the team to create more than 300 pieces of content, including BRDs, system manuals, function introductions, typical mistakes, training materials, and knowledge sharing.
• Integrated and use more professional tools and services, including Jira, Confluence, Slack, Github, Iovation, PowerBI, Cloudinary, etc.

Metro Manila

• Set up a new brand for Japan, and ran daily operations.
• Worked with CEO on business strategy, forecast, and KPI setting. Report to CEO regarding business performance and critical operation notes.
• Set up and manage the marketing and telemarketing teams until I found proper managers to take over.
• Designed and implemented a retention system, including VIP levels, bonus packages, and communication processes. Got remarkable improvement in retention, especially for VIPs.
• Set up mobile payment channels, which accounted for 30% of the deposit volume in the first month.
• Designed automatic promotions and saved 3 hours of CS work every day.

Metro Manila

• Set up three new brands; Operated or helped to operate four brands.
• Got trained by experienced business operators.
• Set up new brands and run daily operations.
• Introduced the operation management system we developed to the group and migrated all brands within the group to the new system.
• Set up a local cashier team and reduce labor costs by 70%.
• Designed cash flow process to improve fund security.

Metro Manila

• Found and operated the YMC website
• Learned the knowledge of designing and running a website as a new entrepreneur.
• Formed a team of 20 and trained them to be sales, customer services, and cashiers.
• Ran the business while learning, covering all positions and all aspects of business operations.
• Provided requirements and helped IT to develop our own operation management system.
• Reached out to get investments and partners when having a cash flow problem.

Beijing, China

• Served clients such as CNG, Haier, Huawei, Supor, Suning, Jingya, Guangzhou Metro, etc. Joined projects including learning strategy design, competency model development, leadership development, training implementation.
• Conducted interviews to identify current issues, bottlenecks, and clients’ expectations.
• Integrated resources from IBM, clients, and other institutions to develop training programs and systems.
• Led project members to design, present, and adjust organization structures, learning strategies, or other solutions for the clients.
• Coached the team members from the client’s side.
• Led the clients to implement training programs for middle-level and senior managers.