William W Email & Phone Number

Remote

Formed a remote team to work on the SEO project targeting the Indian market.• Cooperate with a media firm, and get their support on people and funds.• Manage a small IT and remote marketing team with members from China, India, Malaysia, and Thailand. Use the scrum concept to manage both teams.• Use Freelancers smartly and learn from their work.• Tested different marketing channels such as influencer marketing, social media push, google ads, SMS, Email, etc• Already set up 14 websites, implemented three templates, and got one web app under testing.

Metro Manila

Set up, trained, and led product team; Helped set up business in Vietnam, Thailand, Indonesia, and Indian markets; One of the top executives when GoldBlue AB was listed in the Nordic Growth Market.• Set up a local product team from scratch, including BA, QA, tech support, content support, BI, and front-end designers.• Helped set up new product design, development, QA, and release process; implemented agile methodology from Kanban to Scrum.• Continuously built on the existing platform, including front-end migration from PHP to Angular, and became responsive, backend revamps, Affiliate management system, referral system update, weight system, bonus wallet, etc.• Set up documentation structure and led the team to create more than 300 pieces of content, including BRDs, system manuals, function introductions, typical mistakes, training materials, and knowledge sharing.• Integrated and use more professional tools and services, including Jira, Confluence, Slack, Github, Iovation, PowerBI, Cloudinary, etc.• Gained hands-on experience in a more structured business operation.

Metro Manila

Set up a new brand for Japan, and ran daily operations.• Worked with CEO on business strategy, forecast, and KPI setting. Report to CEO regarding business performance and critical operation notes.• Set up and manage the marketing and telemarketing teams until I found proper managers to take over.• Designed and implemented a retention system, including VIP levels, bonus packages, and communication processes. Got remarkable improvement in retention, especially for VIPs.• Set up mobile payment channels, which accounted for 30% of the deposit volume in the first month.• Designed automatic promotions and saved 3 hours of CS work every day. • Set up a mass email sending channel towards china, got at least a 30% increase in customers on the day we sent out weekly communication emails.• Came into a multi-national working environment and extended my knowledge in the industry to Japan market.

Metro Manila

Set up three new brands; Operated or helped to operate four brands.• Got trained by experienced business operators.• Set up new brands and run daily operations.• Introduced the operation management system we developed to the group and migrated all brands within the group to the new system.• Set up a local cashier team and reduce labor costs by 70%.• Designed cash flow process to improve fund security.• Set up a third-party payment sector, search, and integrate dozens of payment channels to improve user experience and business performance.• Learned SEO knowledge and set up an SEO team. We were among the early adaptors in the industry to take advantage of the technology. • Expanded my knowledge in the industry, became a veteran in running a business, and proved to be creative when facing challenges.

Metro Manila

Found and operated the YMC website• Learned the knowledge of designing and running a website as a new entrepreneur.• Formed a team of 20 and trained them to be sales, customer services, and cashiers.• Ran the business while learning, covering all positions and all aspects of business operations.• Provided requirements and helped IT to develop our own operation management system.• Reached out to get investments and partners when having a cash flow problem.• Grown from a beginner to experienced both in the industry and as an entrepreneur.

Beijing, China

Served clients such as CNG, Haier, Huawei, Supor, Suning, Jingya, Guangzhou Metro, etc. Joined projects including learning strategy design, competency model development, leadership development, training implementation and bidding.• Conducted interviews to identify current issues, bottlenecks, and clients’ expectations.• Integrated resources from IBM, clients, and other institutions to develop training programs and systems.• Led project members to design, present, and adjust organization structures, learning strategies, or other solutions for the clients.• Coached the team members from the client’s side. • Led the clients to implement training programs for middle-level and senior managers.• Project management, such as making project plans, developing project reports, and composing project implementation guidebooks.• Proved to be a quick learner with excellent integration skills and advanced project management, client-facing, as well as problem-solving skills. Improved the ability to lead a team.