Willman Pena Email & Phone Number

Austin, Texas, United States

Maintains and supports school district-wide networks with Cisco routers and switches. Configured software for proper operation with NPM, NetFlow, Configuration Manager, and IP Address Manager. Troubleshoots and provides problem resolutions from file server to workstation communications (including evaluation of drivers, adapter, and cabling problems), LAN/WAN network access and printing and peripheral problems at all levels. I assist and support the installation of network applications on file servers and printing applications in shared network environments and I coordinate departmental activities with other District offices and administrators while providing assistance to requesting departments.

Round Rock, Texas, United States

Provided technical support for all district staff where I Identified, diagnosed, and resolved computer hardware problems for end-users in a call center environment.

Austin, Texas, United States

Provided technical support for users in a call center enterprise environment specializing in various technologies, applications, and products/services. I administered new hardware systems, software upgrades, and facilitated new installation of networking media (fiber optic, ethernet). I also acted as a liaison between the user and vendor providing technical support ranging from troubleshooting issues to training on software and hardware functionality. I remain in constant communication with Project managers and Supervisors. Participates in development of information technology and infrastructure projects.

Austin, Texas Area

Maintained operations by monitoring error and stoppage messages, observing peripheral equipment, and adjusting in the process using IBM mainframe series. I processed reports from batch jobs and distributed to end-users, maintained equipment by completing preventive maintenance requirements and tests and following manufacturer’s instructions as well as having responded to incoming telephone calls, email, and voice mail inquiries from staff.