Will Mcbryde-Wilding Email & Phone Number

Leicester, Gb

As an IT Security Analyst at the University of Northampton, I focus on enhancing security operations and supporting the organisation with proactive and efficient solutions. My work involves utilising SIEM platforms, Mimecast, and CrowdStrike to monitor threats, safeguard systems, and respond to potential risks effectively.In addition to managing security tools, I have contributed to PCI-DSS compliance efforts and led user awareness initiatives, including phishing campaigns conducted through Mimecast, to strengthen organisational security culture. I also leverage automation tools such as REST APIs, Power Apps, Power Automate, and Python to streamline workflows, analyse data and deliver solutions that benefit various departments.This combination of security expertise, compliance knowledge, and automation ensures both robust protection and operational efficiency across the organisation.

Northampton, England, United Kingdom

2nd line IT SupportI've worked in 2 distinct teams during this post. Initially, within the Service Desk team, I supported 1st line IT staff and managed incident and service request ticket queues. Using Power BI, I also generated department-wide reports utilising data from our ITSM tool.Transitioning to the End User Computing team, I continued my role with added responsibilities. In this team I, imaged devices, performed hardware repairs and installations, and utilised SCCM for efficient software deployment and workstation patching with the use of Patch My PC.In this role I specialised in developing custom applications using Power Apps, such as a software request app and an IT stock tracker app, to help make processes more efficient and streamlined. My expertise extended to data analysis, where I utilised Power BI to generate insightful reports using data from multiple systems and applications. Collaborating with other IT teams in the department, I harnessed APIs to pull data from various system and employed Python and SQL scripting to transform and store data in an SQL database for use in Power BI. This comprehensive approach streamlined reporting processes and provided actionable insights. Additionally, it facilitated cross-comparison and linking of data from various systems to create overarching reports of the University's IT infrastructure.

Northampton, England, United Kingdom

As a Service Desk Analyst I provided 1st line customer support to both University students and staff members that were experiencing IT problems. I worked both face to face with customers on the IT Helpdesk, on the telephone and through online tickets raised in an ITSM tool, to provide support and resolutions at point of need. Whilst in the post I studied for and successfully gained an ITIL V4 foundation certification which helped to enhance my knowledge about the importance of the end user in the support offered to customers.

Providing reporting, data management and business analyst services, as an IT Contractor.Specialising in utilising tools like Power BI, I create visually engaging data insights and comprehensive reports. I also utilise Power Apps to design applications tailored to diverse business requirements, enhancing efficiency and user satisfaction for clients. Alongside these, I use Power Automate to optimise workflows by automating repetitive tasks and processes behind the applications, ensuring seamless operations.

I was employed as a temporary customer service assistant to help assist the shop during the Corona virus outbreak. From the start I was responsible for my own till and cashing up. I participated in all aspects of keeping the shop running including stock management, reorganisation and customer care. My shift pattern varied week by week and there was usually just myself and a shift manger running the shop. This was at a time of high anxiety for our customers and building a rapport with them was crucial in reassuring that we were offering a safe and supportive shopping environment.

I was employed as a Customer Service Assistant in a new branch of JD Sport in Loughborough. I assisted in setting up the new branch and worked across all areas of the store (footwear, clothing and stock room). I had a proven track record of high-volume sales and had reorganised the stock room to provide a more efficient work pattern for store colleagues. I was flexible in my work patterns and often covered for staff absence at short notice. I found working in a team a really enjoyable and supportive opportunity and built strong working relationships with all my colleagues.

I was employed by the University to assist the IT Services department during its move to a new campus. I was involved in many projects which started with the decommissioning, packing and tracking of hardware at the old campus, the installation, asset tagging, documenting of new hardware within the new University campus, which also included both cabling and network installation work. I also engaged in software deployment to all the University computers and ensured software was kept up to date. I regularly worked shifts on the frontline customer service desk helping both students and staff to fix their IT problems and install new software on their devices.

Bachelor Of Arts - Ba, Leadership And Management, 2:1

Activities and Societies: Roller Hockey - Chair

Foundation Degree, Business And Management, 2:1

Higher National Certificate, Computer Games Design

A-Levels

- Computer sceince - Maths - Physics