Will Mclean Email & Phone Number

Newcastle Upon Tyne, Gb

Newcastle Upon Tyne, England, United Kingdom

Morpeth, England, United Kingdom

Leadership- Build & lead a multidisciplinary delivery team made up of Delivery, Program & Project Managers- Provide agile leadership to multi-disciplinary agile teams embedding agile principles & practices across the organisation - Build relationships to create engagement & feedback for digital initiativesDelivery- Allocate resources for planning, development & delivery of digital systems services & products - Plan & report on a portfolio of programmes ensuring their effective implementation made visible to avoid duplication & promote collaboration & reuse- Create Digital Service Teams improving communication between IT & the council services embedding the culture of multi-disciplinary, cross functional, collaborative working.Strategy & Transformation- Create new job descriptions & departmental structure to introduce modern roles in Delivery, Product, Tech & Data transforming the way Information Services works with all services & end users- Lead on changing organisational culture so that all services in the council understand how to think digitally, & embrace the opportunities that digital brings for our customers & staff. Governance & Reporting- Implemented a pragmatic, structured approach to project governance to allow informed prioritisation of work visible for all Heads of Service to understand & contribute to- Implemented a Digital Strategy Board represented by each service to review digital requests and help prioritise against corporate strategies and the digital strategy- Built quick feedback loops via regular “Show & Share” sessionsCommunity- Started a Digital Community of Practice fostering cross service collaboration, improvement of digital and technological practice which spawned other ‘spin off’ communities for Software Development, Delivery and Project Management and User Centred Design- Engage with other local authorities and external technological and delivery based community groups promoting collaboration, learning and sharing

Newcastle Upon Tyne, United Kingdom

- LeadershipLead & coach agile practices for multi-disciplinary teams, promoting self-management in complexenvironments using empirical learning to adaptFacilitate events encouraging maximum visibility within the team and wider program areas: eg daily stand-ups, sprint planning, demos/show & tells, retrospectives, scrum of scrums etcTake proactive ownership of impediments that impact delivery, collaborating with the wider community and other stakeholders to resolve and maximise flow of value- DeliveryEngage with Product Managers to define and build digital delivery roadmaps that provide clear direction and translate into achievable backlogsDrive the pace of delivery across projects and programmes, maintaining flow and adding value to the citizen and business as early and often as possibleDevelop meaningful, relevant metrics that help improve a team’s predictability and provide management insight regarding the performance of the teamEncourage a continuous approach to forecasting, estimating, metrics and roadmaps assisting the Product Manager as appropriate.Challenge governmental processes to prevent the team from becoming impeded, whilst also beingmindful of those processes that are important and making sure they are planned appropriately.▪ Strategy -Delivery Lead for team driving end to end service design for DWP Health Program feeding several feature teams uniting multiple health benefits into one seamless, ‘health condition’ agnostic user journey.Drive the creation of the business case for complex projects, co-ordinating activities across stakeholder groups. Iterate the business case throughout the lifecycle of the projectContinued below...

Newcastle Upon Tyne, United Kingdom

Continued from above...- Governance & ReportingAppropriately engage the necessary assurance groups to maintain seamless delivery of a serviceplanning for the necessary approvals and assessments required to progress.- Communication Owns and builds relationships with the technical teams, Product Owners, senior stakeholders, management and third party sub-contractors facilitating discussions to maintain service levels andencourage trust in the team and methods used.Quickly understand all aspects of the technologies used so that conversations can be had with technical and non-technical stakeholders at the same time to elicit transparency and clarity.- CommunityActively drive both BPDTS & DWP Regional and National Delivery Manager communities enabling each and every one of the Delivery Managers to share their knowledge and experiences with the community.Encourage collaboration across traditional Project Managers and agile Delivery Managers bringing all approaches together for the collective benefit of the community.Help create an environment of psychological safety that fosters collaboration and creativity.

Newcastle

Project Experience:April '18 to Present - Development of an app allowing users to on-board online as a bank customer using biometric data. External validation, verification and video support services are leveraged in as containerised, API driven micro services to assess the risk profile of the customer.• Facilitate scrum events: stand-ups/scrums, sprint planning sessions, retrospectives and sprint review/show-and-tells• Engage proactively with Product Owners to maintain the product backlogs, ensuring that backlog items/requirements are ready for planning into a sprint• Promote active collaboration between the multi-disciplinary participants in team using platforms such as Jira, Github, Slack etc.• Take proactive ownership of issues that could impact delivery of team commitments, reaching out to the wider IT community or other stakeholders to facilitate impediment removal• Develop relevant metrics that help the team see how they are progressing and provide management insight regarding the performance of the team• Ensure that dependencies with other teams across the organization or with third parties are highlighted during sprint planning sessions and managed accordingly• Work closely with the DTC leads to develop a continuous improvement programme that seeks to empower the team through adoption of best practice tools and methods• Appropriate use of Agile methodologies, frameworks and estimation/valuation techniques.• Knowledge of release management processes and tools as used in industrial software development and deployment, e.g. VSTS Release Management;• Experience of supporting live systems, e.g. production support and operational tasks;• Understanding of the roles, relationships and dependencies in multi-disciplinary teams, e.g. engineer, modelling analyst, QA, BA, product owner;

Newcastle Upon Tyne, United Kingdom

Following the merge of HP Enterprise with CSC Technology the amalgamated new business created is DXC Technology. As of Day 1 my role is exactly the same as it was with HPE.

Newcastle Upon Tyne, United Kingdom

End to end project management of new site installations, decommissions, data migrations, major upgrades and modernisations for multiple high profile central government departments.PROJECT DELIVERY:• Manages the Project Management process from project initiation to client sign-off and billing within the account.• Main customer interface for all UDC (User Driven Change) related interaction.• Responsible for planning and start-up activities, documentation and issue resolution.• Ensure the implementation plan is baselined and further changes managed using change control process.• Provide input to the impacting process to ensure realistic and accurate time/cost impacts are submitted to Change Delivery team.• Co-ordinate all HPE/third party partner delivery teams, to ensure successful Implementation lifecycle delivery. Initiate escalation via UDC management where necessary. • Ensure all relevant Change documentation is completed, agreed and signed off by all agreed reviewers for that site, in a prompt manner.• Chair relevant Change implementation/team meetings.• Establish and ensure appropriate Quality Assurance processes are maintained during DM fulfilmentREPORTING• Report to the UDC Change Implementation Delivery Lead on all issues requiring escalation.• Ensure all weekly reports to include progress, issues, risks etc. on Change status are completed on time and with the correct level of detail.• Finance & Billing: updates appropriate tools/reports to ensure timely invoice verification, sign off and Billing revenue streams are recognised as per monthly cut-off dates.COMMUNICATION• Resolve any project delivery issues for their assigned Business Units/Partners arising before, during and after installation with the customer.• Ensures feedback from all Implementation teams is used to create continuous improvement in implementation processes.• Participate in Team forums, knowledge transfer, mentoring and designated Training seminars.

Newcastle Upon Tyne, United Kingdom

PROJECT DELIVERY- Full project lifecycle management of internal SharePoint resource providing TSG’s 400+ national workforce with access to approved and versioned documentation for creating proposals. Controlled the project’s budget, allocated internal resources and managed scope and change requests. The project’s success has since motivated all other customer facing departments of the business to adopt this solution.- Responsible for creating and delivering TSG’s hospitality programme, engaging with key accounts and prospects. Maintaining constant communication directly with senior representatives from Project Board level to successfully deliver events. Manage budgets and project team. Feedback from customers and TSG management shows this is always executed excellently. - Manage, schedule and promote product events held at external venues as well as via online webinars.- Create, manage and deliver training for online webinar software used for events and live demos.- Regular events include the flagship, annual National Golf Competition with the overall winner playing with Lee Westwood, and group packages at high profile sporting events including the F1 Silverstone Grand Prix, Ashes Cricket, Cheltenham Festival and other horse racing, football and rugby events.REPORTING- Monitor and report event attendance and post event spend through company’s CRM and Qlikview. Targeted with 10:1 ROI on post event spend. FY16 ROI at 50:1 with 6 months of return still to record.- Create, deliver and track Marketing Campaigns on CRM.COMMUNICATION- Implement and manage External & Internal Communication Strategies for the business amplifying key personnel, products and services on a regional and national basis.- Write Press Releases, Articles, Case Studies and Blog Posts for external distribution and the company website as well as internal newsletters, announcements and win feeds.

Chester Le Street

PROJECT DELIVERY- Delivered high profile events for the public and private sector. Main point of contact for all stakeholders from creation and planning through to execution.Events included Edinburgh’s Christmas Festival & St. Andrew’s Day Celebrations, North Tyneside Diamond Jubilee Celebrations, Nissan Fireworks Displays and National Careers Service Regional Launch Events. MANAGEMENT- Responsibility for project teams of event stewards and security staff at all levels of events.- Managed all aspects of budgetary control, marketing and PR campaigns, procurement support for exhibitions, performances, events, conferences and related activities. - Management of busy and key city centre road closures during peak times and organising all necessary supporting paperwork via the appropriate authorities.- Managed operational support for exhibitions, performances, events, conferences, marketing/PR campaigns and related activities. - Handled programming, health & safety, project documentation and project staffing for events. COMMERCIALISATION- Researched and developed partners and suppliers for each project.- Created and sold sponsorship packages for a whole range of different events.

Newcastle Upon Tyne, United Kingdom

PROJECT MANAGER - Education.- Managed and successfully delivered the full range of Entrepreneurs’ Forum enterprise education activities. I identified and maximised revenue of £30,000 in its development stages.- Built up an extensive network of contacts within the North East’s educational sphere including teachers, schools, suppliers, providers and local authorities.- Worked closely with teachers and delivery partners to tailor materials to the specific requirements of individual customer groups.COMMUNICATIONS EXECUTIVE.- Delivered events for the “If We Can, You Can” Campaign covering all aspects of event management including sourcing venues, registering delegates, organising speakers and AV etc.- Maintained and managed the campaign’s website and online TV Channel, uploading video content, populating search tags, creating discussion topics and sorting the content into appropriate entrepreneurial categories.- Managed the campaign’s Corporate Partners, tailoring the packages to maximise their return and also identifying new partners to approach.

- Responsible for the overall command of the company’s operations and resources, including sourcing staff and delegating the necessary tasks amongst them appropriately.- Managed Project Teams in the office as well as Events Teams of all sizes.- Controlled budgets on behalf of clients, negotiating better deals with suppliers and venues.- Created and managed detailed sponsorship packages. Approached and secured companies for headline sponsorship opportunities as well as intermediate levels of event sponsorship.- Nurtured relationships with suppliers and clients ensuring positive feedback, both personally and for the company at all times.The following are examples of the many projects that were under my complete management:- The Europa Nostra Annual Congress & Awards Ceremony (300 international delegates attended seminars, talks & workshops, dinners and tours of Northumberland’s heritage sights). - ncjMedia’s Homemaker Exhibition. Provided full logistical management for the exhibition and site build at the Metro Arena. Main contact between ncjMedia, the exhibitors and exhibition build company leading to the inaugural event’s great success. - The European Pancreatic Club’s 39th Medical Conference (300 international delegates attended a 4-day conference including nightly dinners in and around the North East) - The International Biochar Initiative’s 2nd Annual Conference. (200 international delegates attended a 3-day scientific conference including dinners, public talks and local tours).

Sports Events ManagementTemporary work whilst a student- Organised the management of athletic and mass "fun-run" events throughout the UK. The largest being the BUPA Great North Run in Newcastle, with 50'000 runners.

Ba(Hons), International Business Management

Ba (Hons), International Business Management; Spanish

A-Level, Secondary Education