Scaled key enterprise customer account from pilot to full expansion >10x Growth. Preparing organization for further growth.Building efficiencies via task automation, no-code tools, and product feature development

Managed a team of Operations Analysts and provided leadership to the Operations org. Ensured customer success via KPI managementLed initiatives to improve company and account gross margin performance

Subject Matter Expert on in-house inventory and demand forecasting software. Lead contributor to operational strategy, product development, and team organization. • Launched, managed, and expanded with several large Enterprise-scale customers• Developed operational strategy for Enterprise account management• Designed and implemented numerous team processes• Provided detailed analysis to aid in account performance improvement, operations development, and forecasting model iteration

• Task coordination and management for a team of technical engineers• Primary point of contact for all customer service requests, maintaining company SLAs• Developed and improved Inventory Management processes

• Purchase order fulfillment for large grocery retail customers• Freight and air freight logistics coordination (International & Domestic)• Inventory management• Production planning